Hathway Complaints & Reviews

An agent named Hanumanthu, contact: [protected] contacted me and asked for my basic details to get a new hathway fiber connection (Dated April 18, 2026)in Indiranagar 18th Main road. I shared my details and then he sent me a link for 6 months plan - Rs 4595 and I did a UPI payment and the payment was successful from my end. However, he said that the payment didn't reach Hathway account. I confirmed with my bank as well and they confirmed that...

Am Lokesh from chennai

Dear Sir, I have used hathway Broadband internet and then disconnected 1 year ago. But till today I have receiving callsand messages from hathway broadband internet. So many I informed them, but still they coming from different mobile numbers and calling me, it make very disturbing. Please solve this issue...

Some of their nos. I blocked after their call
[protected]
[protected]br...

I have requested to disconnect the broadband connection on November 5 and I was promised that the connection will be terminated once the router is collected and I will get an updated bill. On November 6, they have collected my router but they neither disconnect the internet nor update the bill. Now they are asking me to pay bill for complete November month to disconnect the internet....

On 25.07.25 around 5.15 pm TWO of your staff CLIMBED OUR LOCKED MAIN GATE, AT MADIPAKKAM, CHENNAI. THEY JUMPED INSIDE MY COMPOUND & WENT TO THE TERRACE. THEY DID WITHOUT MY PERMISSION & I HAVE CCTV FOOTAGE OF THIS..!! I confronted other staff standing on the road, which company you people are with whose permission they have entered ? He gave a vague reply that Chennai corporation asked them to relocate the wires and SOMEONE STANDING ON THE...

I have made the payment for a 6-month internet connection on 03 August 2025, but no one has visited for the installation yet.

My Hathway Account number [protected] name Sanjay have complained against Hathway they charged Rs. 2835 for 3 months with 15 days extra usage but then they did not provide that 15 days extra usage, they were arguing that it was just for 3 months and suspended my service for renewal after 90 days rather than 105 days. Even after repeated calls they are not reachable and there is no service to listen to the customer complaint, They have services...

Though subscribed for list of hathway cable digital tv using a la carte channels, zee marathi rs. 19.00, bbc world news rs 1.50 are not available even when paid. Reference of payment details 05/20/2025, 07:02:17 am transaction id:hat[protected] paid amount rs. 178.65 (Excl. Tax). Vc id n[protected] account number [protected]. I must get these channels immediately as i have paid. Another issue hathway cable tv operator at rambuag colony kothrud...

I am writing to formally address the issue o[censored]npaid rent for the server box installed at my premises. As per our agreement, GTPL Hathway is required to pay rent annually for using my electricity and space. However, no payment has been made for the past two years, and despite multiple attempts to seek clarification, I have not received any proper response or resolution.

I request immediate action on this matter and demand that the pending dues be cleared without further delay. If this issue is not addressed promptly, I will be compelled to escalate it further.

Kindly acknowledge this complaint and provide a clear resolution at the earliest.

I have initiated to get Hathway broadband connection, while registration i have paid Rs.2593 to hathway account(which shared by hathway) but after this they send mail like the transaction is failed.

I've surrendered my Hathway connection and Modem in September 2024 itself. It's been 5 months now. I am still getting 4-5 calls daily for renewing the plan. It is so frustrating to the point it feels like they are harassing me. There is no account deletion option in the App, customer care doesn't pick up my phone.

I need the calls to be stopped to my number and delete my number and email id from the system immediately.br...

Already 471 rs in my Hathway account. I informed them to activat. I informed on 05/01/2024 to activate my account. But still not activated almost 10 days. In that 10 days 250 mobile net. Please take action
My Hathway account number: [protected]

Adnaan Khan

To,
The Consumer Complaints Forum,

Dear Sir/Madam,

I am writing to formally lodge a complaint against Hathway Broadband regarding the unjust charging of ₹40 as a device charge on every recharge after one year of service, despite their policy clearly stating that the router/modem is free to use on an active recharge.

I have been attempting to resolve this issue for the past two years by contacting Hathway customer support multiple times. However, I have been redirected between different support numbers and have not received a satisfactory resolution. The billing customer executive insists that this charge applies if the connection is older than one year, contradicting Hathway's policy of free installation and free device use.

Additionally, I visited the Hathway customer care office and inquired about using my own router to avoid these charges. I was informed that their internet service would not work on any router except theirs, which seems unreasonable and restrictive.

I have been charged ₹40 on 9-10 occasions, amounting to a total of approximately ₹360-₹400 (tax amount is also charged on top of this but excluded in this because I'm not sure how much extra tax I payed), which is a substantial unfair expense. I request a refund of these charges and demand that Hathway Broadband discontinues this unjust device charge.

Please address this issue promptly to prevent further inconvenience to other consumers.

Thank you for your attention to this matter.

Yours sincerely,

Adnaan Khan

Hello sir, Madam,
My name is Faseeh. I reside in JP Nagar, Bangalore.
I use the hathway cable services and have been using since many years.
The card or A/C number is N[protected].
The local cable service provider, is not responding to my phone calls since 1 month.
His name is Elahi.
I need to get it recharged. Please support to provide any other contact number, to get the recharge support.
Or let us know, how can we get it recharged directly.
Please call back or revert as soon as the email reaches you.
My mobile number is [protected].
Alternate number is [protected].
Please let know, if any additional information is required.

Id 399rs it's suggested by your agent to activate but still they didn't activated and I'm frustrated already two they cheated this type now again they cheated it's affected by work for past two days I need penalty and activate by account in high priority or will raise complaint in trai about hathway

Sent Rs.399.00

From HDFC Bank A/C x0385

To HATHWAY DIGITAL LIMITED

On 26/12/24

Ref[protected]

Not You?

Call [protected]/SMS BLOCK UPI to [protected]

Hathway broadband is not working for many days

I am disturbed by your call center guys a dozen times daily requesting a resubscription. There has to be a limit to which you can push and disturb someone peace of mind for a stupid connection.

Number - +91-[protected]
Location - Hyderabad

Requesting you an immediate removal of my number from you daily reach out list.

I have discontinued the hathway broadband connection and returned the wifi device 11 months ago. But still, I am getting spam calls threatening me that if I do not return the wifi device they will charge me and take legal actions. Not only this but I am getting spam calls for their latest offer and they keep asking me to take a new connection.
For the last 11 months, I am get these calls every single day, which is really frustrating and is taking a toll on my mental peace.

We are facing issue with cable in a every month at least 15 days cable not working and after calling Heathway local office on phone not picking call only ringing or busy and not received any call back. After at least 50-100 call if their mood good they pic call. Engineer who came to resolved issue contact number also showing out of service when call next time.

Miserable experience from the team, being a renowned name in the business this is what we don't deserve being a customer of yours.
I informed multiple times i am moving out due an emergency and need refund of my rest amount as I have paid for 3 months and haven't used more than 15 days even but your support team is saying you can't provide a refund for the same and what to do even as I can't relocate as you don't provide services there. Everything goes wasted as you're saying to utilise so should I wait for 3 month to complete the utilisation and move out by then

Hello Hathway Support Team,

I am writing to bring to your attention two significant concerns regarding my experience with Hathway services.

Firstly, I must express my disappointment with the substandard support service provided via your helpline numbers: [protected] and[protected]. Despite numerous attempts to seek assistance, I have found it impossible to connect with an actual human agent. The automated IVR system is, to put it frankly, inadequate and unhelpful. As a valued customer, I expect better support when encountering issues with my service.

Secondly, I am experiencing significant problems with my internet connection over the past couple of days. The speed has been unacceptably slow, impacting my ability to carry out essential tasks online. Furthermore, I am troubled by the fact that the Hathway technician who installed the service changed the router login password without providing the credentials to me. This lack of transparency and accessibility to essential information is concerning and frustrating.

In light of these issues, I request your immediate attention and resolution. Specifically, I ask for:

1- Improved support service with options to connect to a human agent for assistance.
2- Investigation and rectification of the slow internet speed issue.
3- Provision of the login credentials for the router to ensure accessibility and control over my own network.

I trust that you will address these concerns promptly and effectively to ensure customer satisfaction and uphold the quality of Hathway services.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.