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Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 16%
Submit a Complaint
2181
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
122
down
82

Fax:
Fax:
+91 22 2600 1307  
+91 80 4122 8950  
+91 24 0248 8555  
+91 24 0247 0766  
+91 75 5276 0600  

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
16%
StatisticsView Statistics
Complaints
2181
Pending
326
Resolved
258
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Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — prepaid account but sending bills after closing account

 SMT Robotics and Automation on Jun 19, 2018
I have purchased the prepaid plan of Hathway broadband cable in August 2016 and have not recharge after January 2017. i have sent mail regarding closing of account and inform the hathway representative to close the account.
since then i have not used any internet data.
Suddenly i am receiving a call from Delhi court for payment of outstanding Rs 5121.00 otherwise case will be filled against me.
How come prepaid plan connection getting outstanding bills ? they dont have any business in market now this is the way to get money ? shame on hathway cable and datacom... who is the...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — no response regarding closure of account and constant harassment by call center executives by repetitive calls.

 Devanshu Dev on Jun 19, 2018
I have requested Hathway Broadband connection to close my account and I haven't heard from them in this regard ever since. I have tried to reach them through different channels but I haven't received a single call regarding the issue. All the more I have been constantly harassed by their call center executive by calling me thrice a day for past 3 weeks.
It is really frustrating to attend their calls when I have requested them to close my account more than 20 times.
Any help would be really appreciated....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — neither shifting nor refunding money

 rajesh peddalachugari on Jun 19, 2018
I have been using hathway broadband since august 2016. recently i renewed the my plan with 6 months plan by paying Rs.3, 249.72 valid from 22-May-2018 to 22-Nov-2018. last week i have shifted my house to new loaction which is just 100 meters away from old house. when i requested for shifting of my connection they said connection is not feasible at my new loaction . they didn't even give the proper reason why it is not feasible. after series of mail conversation i asked for refund of unused rental, not even 1 month completed since my last renewal.i asked them to refund the money of 5 months, and...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — re: serious complaint 1124382225

 Hariharan Raman on Jun 18, 2018
A service request was initiated on june 1, 2018 for transfer of hathway broad band connection from 1602, era 3, marathon nextgen to 801, era 3, marathon nextgen i. E. Within the same complex. This request has not been responded to despite several calls and emails. The latest one being a 45 minute wait over a service call this morning to repeat the same complaint.
This despite being a premium customer for last 7 years.. We are being charged for the past 17days without being provided service.
Shame in the name of customer service.

You leave no choice but legal recourse...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — wrong billing for prepaid account

 mahesh vathi on Jun 15, 2018
This is mahesh shrinivas vathi from hyderabad holding hathway internet account number : 1362726.

Sir i had chosen a prepaid account during installation and was paying the bill via cash before starting the internet pack for a given month. My internet connection with hath-way was started from 20/06/2015 for a duration of 3 months which i paid by cash in the starting itself. My internet plan was a prepaid one.

I stopped using hathway network since last one and a half year. After calling the customer care for several times for deactivation no body responded at that time.
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — bill generated for disconnected connection 16 months ago

 Santosh Kumar Muduli on Jun 14, 2018
Hello,
I had a Hathway Broadband connection in Pune ([protected]). It was a prepaid connection. In the month of Jan 2017, I extended the connection for one month and paid Rs. 880/-. And on Feb 22, 2017 I asked for a disconnection and I have submitted the modem to the agent. And I had paid 100/- as some closure fees. Also, I had sent a mail to the concerned authority for closure of the account. But, a few days back, I got a call from some one claiming to be an advocate asking me to pay my due amount of Rs.4852/-. When I checked the details, I see they have set the due amount to pay as 4852/-...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — cheating and threatening

 Masstek on Jun 14, 2018
These are the deceptive emails from hathway trying to extract money though the connection was not there from 2014 year.
They disconnected longtime ago, took the modem later, they said don't worry about bill, computer generates automatically...

We request you to kindly share the proof of disconnection request mail and device acknowledgement receipt, it will enable us to assist you better.

Regards
_

They are asking for 2014 year emails... And acknowledgement receipt.

_

Dear
Customer, greetings from hathway!!...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — refund of deposit

 Madanlal Grover on Jun 13, 2018
My office is located in fort, mumbai. There was always network and speed issue from hathway broadband therefore i have discontinued their internet services from 2/10/2017 and router / modem has also been collected by their representative mr. Sachin gurav vide grn no.293711 dated 3.11.2017.

I have sent numerous emails/reminders for the refund of my deposit. For my every email their reply comes that the issue will be solved at the earliest but still i have not received my deposit, which shows negligence at your end.....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — cheating and threatening

 Masstek on Jun 12, 2018
Date june 2018.

Hathway computers purposely extra bills for 2014 year and later.

I paid bills every month, connection will cut off if i don't pay bill in next month, collection agent comes and takes money, in 20 minutes the internet will be working again, i took another isp provider. I told hathway to disconnect my connection, they didn't listen.net was disconnected in 2014, billdesk didn't knew about it and didn't hold the connection, modem was returned later.
I called hathway in 2014, 2015 and 2016 year, they said don't worry bill generates automatically by...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — hathway wrong billing — 1106330697

 shravan1234 on Jun 11, 2018
I have taken this connection two years back, at that time i have paid and used the service, after payment only they used to give the service, after that active period, account got deactivated (No internet). After that i got a call to reactivate, but i denied it, so no service and no bill.

After two years, i got a call from one of the legal firm and asking me to pay 11704, but my plan was nearly 800rs. Per month, i paid and used the service, how my pending amount would be that much. Then i escalated to hathway team, i have not received the proper response from the support team, and...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — internet not working

 Prateek Bohra on Jun 9, 2018
Our Internet is not working from past 20 days.
We have registered the complaint to customer care they told the issue will get resolved in 24 hours . They changed the modem to Fibre but are not able to provide fibre optics to any of the customer.
There service is one of the worst they are fraudsters and take away money.
They dont take there customers seriously....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — overdue bills for broadband disconnected 2 yrs ago

 Shabnam Nauheed on Jun 9, 2018
I was using hathaway cable in 2015 and moved apartment in 2016. I have paid all my bills and went to hathaway office for settlement. I was told it's closed but i still keep getting the bills for 8 months. Now i am getting calls from some delhi high court lawyer saying there is a case against me and i have to pay rs.15000.
This is ridiculous. I have cancelled the account on 30th may 2016....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — too my money but activation not done

 kprathapk on Jun 8, 2018
As their customers executives informed I had completed the payment but these guys not resolved the complaint and not activated the net connection. From last 3 days I was asking them but no proper resolution provides from their end.

These guys are giving false promises and not proving good internet service....
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — i received a call regarding payment. which is not even due because i have closed my account 2 years ago

 Syèd Masum on Jun 8, 2018
I have received a call from hathway saying that my account has balance due and i need to pay 20000 in court or else i can pay 1300 online and get done with.
What i do not understand is i have never ever had any due amount left with hathway. Why am i receiving this call. Not only have i wasted one day after this thing but i am disturbed too.
They claimed i have dues and asked me even if i can pay over paytm. If this is a fake call please let me know....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — harassment even though connection been disconnected years ago...

 shekar2397 on Jun 8, 2018
I received a call from a tamil lady (+91 [protected]) saying that she is from chennai consumer court and there is cheating case in my name and gave me some other number (+91 [protected]) asking me to call him since he is the delhi consumer court lawyer (Kishore kumar) and ask for the case details. As i called him and enquired he was very rude and told me to pay an amount of rs.575 immediately within 30mins or else he would forward my file to the court. After few minutes, the same lady called me back and insisted to pay the amount oly through paytm even though i told them i would pay directly in hathway...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — worst internet service provider

 Subhashree Panda on Jun 7, 2018
It is not that i am not new to this service and something happened and i am showing my frustration here. I am using the service from more than a year and never got satisfied with the service. This time they made it extreme. How ridiculous it is to shut down the service because they’re migrating to fibre connection. If you can’t manage then don’t do it, but you can’t just shut down. It’s been 25days daily i am calling them twice as i work in office till midnight due to lack of internet at home and everyday i listen from them some or the other excuse. I wonder if anyone in that office actually...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — services were suspended without prior notice

 santhu guptha on Jun 7, 2018
Hi, As requested i have submitted the said documents, and waited for 24 hours to activate my connection back, but in vain it was not done and now i requested to cancel my services and refund the amount.
Even it was not taken into consideration and Customer care team is just playing with the feelings and emotions of the customers by replying false commitment.

My User Id:[protected]
Name : Santhosh Guptha.
Location: Uppal, Hyderabad....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — harassment despite cancelling the connection

 Amogh Shetti on Jun 7, 2018
I cancelled my connection in 2016 at banglore. Hathway raised a bill after i cancelled their connection. I kept getting calls from them saying you have unpaid bills and i told them that i have canceled and not used their services since then. They called again and again and i told them the same and asked them not to call again. Today (7 june 2018) i received a suspicious call from a woman (Sharma) claiming she is a lawyer from delhi saying there is pending dues else will file a case. Then she said hasn't filed the case yet and will give us 30mins to pay, else she will file the case worth rs 58000/-....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — not proper service and irresponsible behavior

 Shaik Mohd Sadiq on Jun 7, 2018
Dear sir,
Hathway connection provider is irresponsible in my area khammam (Paka banda bazaar) telangana no proper maintenance
Always we are facing problem, even i inform i will complain in consumer forum. He said do as you wish.

Always not getting signals and he is not depositing the amount which we paid for him and channel not comming
And don't know about the device options

Kindly take care of this and respond it asap...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — billing prepaid customer after request for disconnection

 pushd on Jun 6, 2018
Even i am facing the exact same issue. I was a prepaid customer. I requested for disconnection as i was relocating to a place where hathway is not available. I had a month to relocate but hathway doesnt have a prepaid plan of less than 3 months so i opted for disconnection. But your executive called and asked me to pay 950 rs to keep the internet working for a month.
I relocated after a month and started getting mails from hathway rrgarding due bills. Each time i have replied saying i am a prepaid customer and have opted for disconnection.
Now the rest of story is similar to above...
Complaint comments  Read comments Complaint category Broadband
0

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