Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 9%
Submit a Complaint
1818
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307
+91 80 4122 8950
+91 24 0248 8555
+91 24 0247 0766
+91 75 5276 0600

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
9%
Complaints
1818
Pending
365
Resolved
74
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (218)

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Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — new hathway broadband connection

 Mark_Khizer on Jul 27, 2017
I have recently (23rd july 2017) paid for a new hathway connection but none of the hathway representative has come to my home to install the new connection. The account number which is generated for me is:- 1145832414. The hathway support executive who has called me before payment was very eager that i pay the amount and he said that they will install within one or 2 hours. But soon after i completed my payment, he stopped responding to my call and no one from hathway has come to my home to install the connection. I have called the same person but he is not picking my calls. (His mobile:- 9701505543)....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — refund not processed.

 SRIVATSAN SRI on Jul 25, 2017
I have been using hathway broadband in chennai. Due to relocation, we had to terminate the connection. We were promised a refund of 420rs once we terminate the connection. We have even returned their modem but now they are saying they cannot refund my money. While giving connection they showcased themselves as a transparent and customer friendly organization. All their staffs are half baked and doesn't give us full information. I need my money back....
Complaint comments  Read comments [2]Complaint category Telecommunications

Hathway Cable & Datacom — refund not done from long

 Ashish Sharma on Jul 24, 2017
Hello team

My hathway account : 1119190286
I have submitted all hardware from my end and have stopped using hathway from like 1 month back. However my refund amount has still been credited back.
What i was told was that i will get back below from mamta@hathway.net

1) refundable amount-2699/- (999-security amount rest 2 month subscription amount)
2) within 30 days

Now no one responds back.
I have provided details of bank account where i should get the amount back.
I called hatway helpine, the team does not provide any...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — charged incorrectly and poor service

 modi_pawan on Jul 23, 2017
Being asked to payback incorrectly. My plan was changed from prepaid to postpaid without any information. To add worst to that, service provided by them is not up to the standard and incorrect information is passed by their customer care executives. Very frustrating. I'm losing my valuable amount of time due to this and of course a lot of efforts which is not required....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — amount rs.3098/- taken against receipts no-79245 dated - 21/05/2017 but still date service not provided and money also not returned.

 Tapa Dey on Jul 21, 2017
This is manish de.
My account no... 1140491354.
Receipt no... 79245

My three month payment has been done by 21/05/2017 of rs.3098/-.

Till now there is no connection. Already i have registered my complain with hathway company complain no - 22052017w209916 dated - 30/05/2017 but complined not resolved but i have received message dated - 22/06/2017 but i have not received my money. After that again i called hathway company they told by mistake it was happened so they will refund my amount within next day. But its more than now 50 days i have not received...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — getting calls reluctantly

 Bhaju Graders on Jul 21, 2017
Hello
I am balwant sharma,
Before one years, i have used hathway interent service in hyderbad,
Now i have shifted my city and due to poor service of hathway, i never want to use this internet service again, but since 1years, i am daily getting calls from hathway, even i have told them many times, but still they send me messages and do call,
Please solve this issues,
Contact : 9581008128...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Hathway Cable & Datacom — dth cable

 Prakash Chanchlani on Jul 20, 2017
Inspite paying advance subscription i cannot enjoy cable tv, due to
1. Technician are arrogant and not satisfying customers problems
2, at time of installation box was checked. Suggested to purchase
Remote, which was purchased
3. On day of first visit of technician power was on setup box and now due to bad quality of box
Box is stopped
4. Technician was to visit after 5 minutes to check the problem, he never returned and
Close the complaint with remark problem solved
5. How complaint is closed without cable tv
6. Your cable is also faulty...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway — unhappy with internet service

 Vishwas Palankar on Jul 20, 2017
The network suddenly goes down for every day for every day. Hence have all reached multiple times to hathway customer support team but this issue. Over the phone, personnaly and your ivr & customer care team are worst and are total waste of time frustrating too. More over for every small issue these guys take 24hrs for replying on mail and issues is not resolved. I don't know why these simple issues is going wost day by day....
Complaint comments  Read comments Complaint category Telecommunications

Hathway Cable & Datacom — deposit not received

 Jaydoshi111 on Jul 19, 2017
We are not happy with hathway's after-service.
On 07-01-2017 we de-activated your connection, because i had my younger brother's exams. So we were told to return the router & modem for which we will get rs 1000/- back, as it was taken as deposit money. I have the receipt of that particular date. Ill attach it below.
The name on the account was return wrong. There was a spelling mistake from the time we started our new connection. So the technician told me to mail all the information regarding name at helpdesk@hathway.com. I'll attach the screen shot of the mail below.
Our...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — delay in connection and confirmation of my account

 Pratyay Pathak on Jul 18, 2017
It is a matter of great regret that your employees are too careless to solve the problems properly. After submission of my cheque, it is 6th day, i mean almost a week, my account id is not created. On sunday engineer came to set the modem.in modem, lights are not stabled also. Can you say me what's your problem actually?
Please don't make me to move in consumer forum for any kind of legal action.
Regards
Pratyay pathak
9164774330...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable And Datacom Limited — wrong commitment made rega

 canandan2017 on Jul 17, 2017
Sir i am totally fed up with the faults commitments made at the time of convincing the customer to get new connection
Same things made to us by hathway sales person named sonu 9205072114
The commitments made was 100 mbps speed

I have confirmed several times before getting connections.
When connection provided they show me speed upto 85 mbps over the wire and 65-75 mbps over wifi connections

Later on i never got such speed and every times raised complaints they closed it at there end without getting my feedback and all this things is just their...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — consumer case on hathway broadband [Resolved]

 Rakyesharjun on Jul 16, 2017
Hi all, below is the payment message i got from hathway.

"dear customer, your a/c1105794901 renewal expiry is today, to avoid interruption, pls pay rs.2283/-*via www.hathway.net oreseva. Pls ignore if paid. Happy surfing!"

As requested i paid 2282/- before due date. Below is the confirmation message from hathway.

"dear customer, received payment of rs 2283 on 15-jul-17 with transaction id - r-8615111."

Now my connection is deactivated and when i contacted the costumer service, they said i have a due amount of 1000+ rupees (In 2014, 3years...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — delay in connection

 Pratyay Pathak on Jul 15, 2017
I have paid by cheque on thursday for new connection. But local provider till did not give me the modem and even not receiving my call. Provider's name is rajendra from bangalore, contact no. 9986279789. My sbi cheque no. Is 393772. I have paid rupees two thousand four hundred eighty on the date of 12/07/2017. Receipt no. Is 14602.
Please review my complain and solve the matter asap....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — No proper service (Renewal date updation not done)

 Purushotham Gowda on Jul 13, 2017
Dear sir/ madam

My account no is 1112739261 i received a message and call from hathway on 29/04/2017 stating that if i recharge on the same day i will be getting 1 moth subscription extra along with additional gb which has been confirmed with customer care executives, but now renewal has been done for only 3months (2/05/2017 to 2/08/2017) instead of 4 months, i requested to you update the subcription date but billing dept asked me screenshot of msg since i have changed the mob i dont have any old msgs for that they haven't given any reply till date and the same subject has been lodged...
Complaint comments  Read comments Complaint category Internet Services

Hathway — No response

 Divya Munigyala on Jul 13, 2017
I have to shift my internet connectivity. I have been calling service desk for past 15 days. The service request have been raised but not yet served...
Request No. 29062017W714990.

I had to take leaves for their promised dates for connection but they did not turn up... I invited a loss of 15K...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Broadband Issue

 krishna9943 on Jul 11, 2017
I have an account in hathway broadband a/c : 1118163806.

I was facing problem with internet seed issue and have called several times to customer care people and given so many complaints but the problem was not resolved.

This problem is occurring on every month but hathway team is not responding properly and daily they are sending account renewal sms 10 times per-day.

I have mailed to nodal officer also but no response from them. Need proper resolution and expecting a call back from them within 12 hrs.

I am not able to open speed test website...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — Cancellation of service and refund

 Prashanth Kumar know on Jul 11, 2017
Hathway took 3200 for new connection 07/07/17.Promised an activation within 24 hrs by agent Raju and Srinivas.It's been 5 days.No response.I want to cancel the service. They are not giving money back and not taking my cancellation order. Not even one cable is moved. They say, they'll give money after 30 days. Ref ID -08072017W853845 a/c 1144884725...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Bunch of frauds

 sherilyndavid on Jul 11, 2017
They charged me 2070 as a "special offer" for 3 months and the internet hasn't worked since day 1 due to a faulty modem that they provided. Their service is pathetic. It took 10 days of repeated phone calls and emails to have an engineer call me. I asked for cancellation on basis that i would get a refund as i have not used their services. However they have gone ahead and disconnected my account and are refusing to refund the amount....
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Online payment

 RAMU ADIPUDI on Jul 11, 2017
Hi
This is ramu. I paid my broadband monthly data through mobikwik mobile site. Money was deducted from my account but my data is not activated by hathway. I called hathway helpline center they told we are not merge with mobikwik and we will try solve your problem with in 24 hours. Already 72 hours. Completed still they are taking too much time. And i didn't get any message from mobikwik also.
Please take action on them....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Internet disconnected from past 1 week

 Saikanth Kumar on Jul 11, 2017
Hello team,

My hathway details are below. It's been more than 7 days completed not having internet connection. I got feed up raising complaints and all. I doesn't under stand why u keep customer care number & even commit 24 hours of completing the complaint.

Name = saikanth
Hathway no= 1116475320
Address = migh 259, balaji nagar, kukatpally.

Can you resolve my issue as soon as possible or if not disconnect the connection

Thanks,
Saikanth
7893040806...
Complaint comments  Read comments [1]Complaint category Broadband

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