Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 16%
Submit a Complaint

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai City District
India - 400054

Customer Care Phone Numbers and Contacts

+91 22 2600 1307  
+91 80 4122 8950  
+91 24 0248 8555  
+91 24 0247 0766  
+91 75 5276 0600  

Additional info
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Hathway Cable & Datacom related photos (267)

Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — connection not activated

 AryanSrinivas on Mar 20, 2018

I have subscribed for six months connection, and yes i paid the amount and the router got fixed at my home a few days back. And the service provider executives has promised me that i can use the service after six hours but it's more than 48 hours still the connection hasn't got activated. I tried calling to the executives/representatives who are in touch with the executive but they started ignoring my calls. Please look into this issue....
Complaint comments  Read comments Complaint category Broadband

Hathway — broadband service from hathway

 samskkumar on Mar 17, 2018
I have been having trouble with internet service provided by hathway. The internet service does not work most of the time. I have to call the service centre on alternate dates to give a complaint. They usually ask to reboot the modem and then say that they have reset the system from their end. But none of these helps. I am tired of making complaints to the company. Kindly make hathway accountable for the service. The call centre appears to be given a repetitive process not aimed at solving any problem but merely deflecting. The call centre does not part nor send sms or email of ticket no/token no...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — cheating with the offer given

 harsha2hvk on Mar 17, 2018
At the time of installation the offer was given that if i pay for 6 months in advance i will get 3 months free. But now i have got only 2 months and when inquired with the hathway team no one responds they asked for the proof and i have uploaded the receipt on which it is clearly mentioned but till date they didn't provide the offer.

Kindly help me resolve the issue...
Complaint comments  Read comments Complaint category Dental Services

Hathway — plans

 siddhartha sai on Mar 17, 2018
I'm a customer of hathway broadband service. I currently have unlimited data plan. But recently i discovered the truth that the company has fup limit of 20gb data for unlimited plan and they never disclose it to customer. The customers are cheated that they'll get unlimited data but the data given is limited and in this way they cheat customers. I was having problem with internet service but they always auto resolve the complaints even when there is need of technical person. They always make fake promises about resolving the issue within 24 hours but they never do.in turn we are cheated. I have...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — internet connectivity unresolved since 4 days

 npkcse on Mar 14, 2018
There is no internet connectivity in my home since 4 days i.e from 10th Mar 2018, I have waited for it to be resolved for some 6 hours and then raised a complaint on 11th March. But there is no response from the concerned team and i have been calling their customer care for 5 times today i.e. 14th March and they are always inform that they will get back in an hour but with no luck.

I want my internet account to be terminated and want a refund amount that i have paid for them if the issue is not resolved by tomorrow....
Complaint comments  Read comments Complaint category Broadband

Hathway Bangalore — need invoice copy for last payment

 dineshp90 on Mar 14, 2018
Payment of rs 2500 made on 03-mar-2017 with transaction id: ctx[protected] for account no: [protected]. Invoice copy is not provided till date inspite of raising several service requests and writing several mails to bangalorehelpdesk@hathway.net. Each time the request is closed without providing the invoice copy. Need the invoice copy urgently before day end today....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — non receipt of wi fi router

 dpdeshpande on Mar 14, 2018
My account no is [protected] from pune

Nothing has happened since the above mail. I have not even received an answer.

This is the culture of hathway.

No body takes care of customers.
All the employees say...
Customer service? What us that?

Now the latest complaint

My renewal was from 04 march.

I started getting calls for renewal from 14 feb.

On every call i told the person, i want a wi fi router.
No one was concerned. They were concerned about
Their targets and...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — refundable deposit not received

 Kalpesh Vaishnav on Mar 14, 2018
I have still not received refund amount of ₹1000 even after more than 8 months
After registering for refund
My account number is [protected]

Your billing desk is just buying time for this

Since last 8 months i am taking follow up patiently

Now it’s on my nerve

That while taking the money you send guys at home

Now while returning i need to suffer

Who will pay the interest for my amount held for more than 8 months

Kalpesh vaishnav
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — refund issue on hathway broadband

 Sathish Visu on Mar 12, 2018
I booked my connection on jan/11th/2018, hathway person came to my home for collect initial amount 1500. But i didn't get any connection from you guys, so i raised my cancellation request for 21st/feb but still now i am fighting with you for my refund, your customer executive are all not giving proper answer and request they are disconnecting call while i am speaking.

Very very poor service, even local service like tikona providers also give better service then you.

I never had worse service like you. Fyi my account no is [protected]....
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — I need to disconnect my hathway account

 prathapj on Mar 10, 2018
I have raised a request to shift my broad band connection at the data of[protected]. But still now they dont take any action against my request. I have called the technical team multiple time to resolve my issue. But nobody is ready to resolve my issue. I have contacted your managers also. They told me that it will take 4 days for shifting from my old address to my new address. But still now there is no response from the hathway team. Its been nearly 12 days gone.

After a huge frustration i need to disconnect my connection....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — promised 10mbps speed, never got above 2mbps

 Jay Ahya on Mar 10, 2018
Hi hathway,

Way to fool your customers, charge good amount of money but the service quality is below standards. Been a customer since last 4 years and not at all happy about the speeds you provide. I don't have another option in my society currently as you are exclusively tied up, but i am going to get this escalated and remove your exclusivity.

Thanks for nothing.

Angry customer
Complaint comments  Read comments Complaint category Broadband

Hathway — connection hathway broadband internet

 Ravi medar on Mar 9, 2018
Hi sir/madam,

I have paid 3540 rs through credit card, for hathway broadband connection on 3rd saturday 2018, installation cabling is done on same day. But so far no internet activation is done nor the refund. Daily i tried calling service team and raised complaint (Complaint ticket num : 03032018m163706) they keep on telling the false story (Customer care person : naushad) that it will get activated today, today and so on. My account id : [protected], it almost a week but they is no response from them. Daily almost i tried calling them many times but no use at all. Attached amount...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — request sr # 15022018w947352 is not fulfilled

 BitlaOfficial on Mar 9, 2018
I have requested to optout of sms and email alerts from hathway on 15th feb 2018, they have not resolved it

I have sent multiple followup emails to bangalorehelpdesk@hathway.net and info@hathway.net but no response from hathway. My request no: 15022018w947352 is still open state.

Hathway account number: 1450452

Name: srinivas bitla
Email : srinivas112@gmail.com...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — issue with broadband service renovation

 perso34 on Mar 8, 2018
I have a broadband account with hathway hyderabad.
I am using it from march 2016.
My last renewal completed date was feb 24, 2018.
I have paid amount to renew my account in hathway through their online sight hathway.net on 25th feb 2018. But still the account was not renewed. I am not getting proper speed and data.

Account number #[protected]

Kindly resolve this issue asap.
I am unable to continue my work..

Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — taken money but didn't get broadband connection

 Choday amar on Mar 7, 2018
I have opted for hathway cable and datacom limited (Broadband) connection on 28th feb 2018, i have paid the money also, but they didn't provide me internet connection till date 07 march 2018. After 7 days of patience and multiple phone calls, i asked for refund.
But i didn't get the refund amount and internet connection. Please take necessary action on hathway broadband...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — internet speed issue

 asha2018 on Mar 7, 2018
My customer id is [protected] and my current internet plan is 50mbps and now i am getting only 1mbps speed, with frequent disconnection. The internet is down half of the time due to the router which is being supplied from your end. Every time i complain there is a router issue they send the same cable person who tells me the cable is working fine which even i am aware of. I have raised multiple complaints and am getting very unprofessional behavior from the hathway customer care executives. They keep closing the tickets without resolving the issue and whenever i call them they keep my call on hold...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — hathway renewal activation issue

 Nagaraju Junna on Mar 5, 2018
I paid money on 3rd march 2018 for renewal my hathway connection.I have done my payment through hathway website, in that quicksearch button .ill not yet activated.
I have called customer care they said i did nt receive your money, and they raised ticket if i said my transaction reference number for resolving my problem.they told it will be resolved with in 24 hours, i called yesterday again they said it will resolve monday(today 0503/2018) still not yet activate.my money lost, not refunding or not resolving if i call any time they said it will be resolve in 24 times.they said...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway Cable & Datacom — wrong plan activated for new connection

 Thanioruvan on Mar 5, 2018
This is nishanth from chennai while canvassing broadband connection your sales executive today a plan of rs.799 + gst i. E 150 mbps 1000gb after fup 5 mbps for this i paid rs 1343 on 21.1.2018 but i got my connection only on 2.3.2018 that too with wrong plan of rs.899 and also rs.126.34 was charged for some plan change. I need refund of rs 126.34 and plan of rs 799 to be set to my account without any extra charges. Account id is [protected].in home page of mobile app i cannot able to see my plan details and other details. I am facing so many problems with your connection. Previously i was using act...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — long complaint resolution time

 Veenujainhere @gmail.com on Mar 2, 2018
On mar 1, 2018 23:10, veenujainhere@gmail.com wrote:
Dear sir,

We the customer having i'd as[protected] with document no. 122720 are facing poor response from ur authorised rep mr santosh ([protected]).
Copy of payment receipt is attached for yr ready reference.

Our connection was discontinued on 01.04.18 at 6 am even after advance payment of rs 2298 for 3+1 month plan on 31.01.18.

We are getting continues payment reminder call since 19.02.18

We had contacted hathway local rep and found them irresponsible.

Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — payment done but internet isn't activating

 vineeg on Mar 2, 2018
I am a very busy person but yet i get soo many calls from hathway to renew. But once i renew i will have no internet for a week until it's activated. God damn worst service ever. Customer care doesn't respond! I am so annoyed by this internet. This is the last time i try to recharge. If the recharge is not done i am going to shift to another internet service. I have dealt with this stupidity of hathway enough! I have done a payment of 530/- 2 days ago. Transaction id is r[protected]. Account number : [protected]. I need an activation. Internet is a necessity for working people like us. I hope you guys...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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