Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 14%
Submit a Complaint
1994
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307  
+91 80 4122 8950  
+91 24 0248 8555  
+91 24 0247 0766  
+91 75 5276 0600  

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
14%
Complaints
1994
Pending
351
Resolved
191
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Hathway Cable & Datacom Complaints & Reviews

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Hathway Bangalore — hathway internet

 sridivya Naidu on Jan 23, 2018
There is no internet from past 12hours. I have raised complaint yesterday at[protected]:30 pm. The turnaround time from hathway is 24 hours, so they are at ease.

This problem is recurring from[protected]. I have been raising complaints, with temporary solutions. Internet gets restored for couple of hours, keeps disconnecting, and speed is dead slow.

Hathway customer care says they cannot refund the prepaid payment i made. So i have to bear with this inconvenience and mental agony.

Hathway in this way has cheated me, because money gone and no service....
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Cable & Datacom — hathway internet hyderabad disconnected my internet connection and not refunding my paid amount and bluffing the public and me in hyderabad

 Phanee123 on Jan 22, 2018
I have my hathway internet connection bearing account no. [protected]. They are not providing the connection to me. When i contacted to customer care many they are saying that from the date and time of the call 24 hrs to resolve. But nothing is resolved as on date since from a week. So, i don't want to proceed further that, i am having my personal work in internet. Because of them i am loosing so much of my personal work because of this improper responses. Further, i lost my patience and said to disconnect and close my account and refund my paid amount. But they are saying that they will refund the...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — new broadband connection - not activated yet

 Vinod Maral on Jan 21, 2018
I'm a new user of hathway broadband. After paying for new connection, they took almost one week for cabling and installation. But still the activation is not done. I call them twice a day for activation and they say activation will be done in 4 hours, and now this is happening for last four days. Now i got an impression i made a big mistake by opting for hathway connection. Truly unprofessionalism hathway guys!!!

Now i'm asking their customer care to refund the money and that too they are not ready to do. They escalate my call to some seniors who never pick up the call. I have never...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — refund not processed

 Dantuszach89 on Jan 20, 2018
Hi team,

My account no. Is [protected] for the hathway broadband. We had an account in sarojini nagar with acct no. [protected]. There was a compulsory shifting from sarojini nagar to laxmibai nagar. The hathway agent neeraj ([protected]) told us to take a new connection in laxmibai nagar instead of shifting the old connection. When we asked him about the cancellation of the old connection, he told us to leave the modem and everything there and take a new connection. When we came to laxmibai nagar, he took away 2821 rupees for the connection, but we waited for 2 weeks for him for our...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — no reason for account suspension [Resolved]

 RamaRao V Gaggara on Jan 19, 2018
Hathway team,

Your SLAs are very longer to fix any issue and it is leading to customer dissatisfaction.
My account : [protected]

You are all well known that internet is daily commodity now a days and people can't live without it. So in keeping view of it you should resolve the issues in hours. But you are not even fixing the issues in days. It is taking few weeks for you to fix the issues which is irritating the customer.

I am feeling myself bad about why I opted in to Hathway by leaving my old ISP. Even my whole family members are feeling the...
Complaint comments  Read comments Complaint category Broadband

Hathway Internet — regarding of net package [Resolved]

 ramesh varak on Jan 19, 2018
On 23/08/2017 i had taken net package As you mention in your net plan HD4 1000GB 6 month +2 month free. i am sending the all details with attached documents which i had taken from you . before taking this plan i discussed the whole things regarding of all this packages with your employee but, from one month to till now i have getting 400GB net plan . i had complaint many times but, no response from you and its been 4 month. you are unable to give full package to people than you should not mention about 1000GB in net pack. i want my whole amount refund which i had paid already to you to see your...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — not following pcp rules under cgn (carrier grade nat) - not allowing port forwarding

 bomber on Jan 18, 2018
Unable to do portforwading as isp user cgn to have private addresses instead of spending money to by new ipv4 block or switch to ipv6, as this is not the customers problem as we are paying complete amount for internet and we must be allowed port forwading, we are forcefully being said to purchase a lease line like any company does but its too costly and in home broadband portforwading rules are allowed hence, the isp must open the ports and have a proper mapping using port control protocol as it is not customer's problem and it is isp's duty to see that portforwading is allowed and not force people...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — frequent disconnection issues with broadband connection

 Sohom Roy on Jan 17, 2018
Dear sir/madam,

This is to bring to your notice that i am facing frequent disconnection issues to my account (# 1488281) for the past several weeks. Despite several service requests the isp is unable to provide a resolution and this resulting in significant difficulties in execution of my work. I have complained several times via email and direct call to their customer service executives but to no avail.
This is now bordering on customer harassment.
Request you to take action against hathway broadband to stop such practice on their part....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — new connection

 arunkumarraman on Jan 15, 2018
Worst customer service ever in my life history. Payment was collected and after that no response from the sales person. Called customer care and logged complaint .. Wanted supervisor but not given supervisor. Call back arranged but not got any call. Again called CC still not provided supervisor.will move consumer court if not addressed.I will never recommend hathway to anyone if this the way customers are treated....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — rude accent to the customer from customer service

 Nirmal Rajamanickam on Jan 14, 2018
I have applied for connection on jan 3 2018, and the agent who came to collect the money told me that i will get connection within 48 hours, but till now i didn't receive connection or any informat ion from them... I called customer service thrice but they said they will look after this case, but no response ti'll now... I again called the person who came to make house to collect money he said my job is done idono about your connection... So today morning i contacted customer service chennai[protected] i asked th to forward my call to the escalation team. And they did that.. The team talked...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — paid and still installation was pending

 barathcse on Jan 13, 2018
I have ordered a connection for hathway broadband, they asked me the phone number address and id proof and payment details, i submitted and i paid, it has been more than 3 days and i haven't received any call for the installation and the person who got every details from me was not responding my message and call and they said installation will be provided after the generation of hathway account number through which i paid my payment......
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — 45 days extra internet is not given to me

 sandeshbn on Jan 11, 2018
Hi Team,

I got mail if i do 3 months recharge same time i will get 45 days free as extra internet but i did not get the 45 days internet, I called multiple times to customer care, but issue is not resolved. please help me in this. my account number is [protected]. By calling to the customer care i wasted my mobile currency. Please provide proper service to customers.

Thanks,
Sandesh...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — plans and tariffs change without notice

 kspvrma on Jan 10, 2018
I was in a plan of rs.512 per month. As my plan was going to expire on 9th of jan, i've recharged with 512 on 8th of jan. However, they received the money and did not settle it against any plan. Today (10th jan) when i noticed very low data speed and called them... Then they say that the 512 plan is no more applicable on my connection. Reason - unknown???
This change in plan was not communicated through call, sms or alert. Customer care is pathetic with hathway...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — hathway broadband - cancellation and refund

 MaheshMT on Jan 6, 2018
My subscribed for hathway broadband connection on 31st dec 2017 by paying cheque of rs - 2600 for 6+2 month by taking a promise of connection would be established on the same day. But till today it was not happend. When i spoke to cc team they raised high level alert and escalation to next level then some one came and done the cabling but no modem and activation. This is 2nd time happend with me with the hathway as i am an existing customer and disconnected because of the lac of connectivity issues and same is repeating again. Considering the issues that i faced till today from 31st dec. I decided...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Cable & Datacom — internet connection closed due to bill plan issue

 anchalkgupta on Jan 5, 2018
My account no is[protected] with registered email id is mitaliraj08@gmail.com. I have taken a internet connection on 18th june'17 from a sales person of hathway. His name is kishore gawande and mobile no is [protected]. He explained my that if you will pay for 6 month then you will get additional 2 month i. E. 8 month in the same package. He is very irresponsible.

We paid total amount on the same day. He provided me bill of receipt after several reminder. From 13th dec'17, i am getting call regarding renewable of of internet plan and explained same thing to all their customer agent...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — speed issue with hathway connection

 preethi kancharla on Jan 4, 2018
Hi My A/C no. [protected]. I renewed a plan of 40 MBPS speed/month. receiving internet speed daily with 130 KBPS. Compliant raised with customer care and they informed to send an email to helpdesk. So emailed them but there is no reply from them. I face the same issue 6 months back. after continuous call, they rectified it after 15 days. Now the same issue arised....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — non-subscription/activation of hd channels

 Santrupt Nadkarni on Jan 2, 2018
Vc. No.[protected]
Mob. No. [protected]
Last year, i have called the hathway office/cable operator to subscribe/activate the hd channels. But i have it is not been activated, i have called them so many times, but it's not happening and they are taking my calls. It's been 1 year and hd channels are still activated. Please resolve the issue as soon as possible....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — not refunding the money

 Vimal Padmavathy on Jan 2, 2018
Sir,
An executive from hathway broadband internet service provider company collected amount for new connection. My area is not even feasible for the activation. The amount has not been refunded. The executive from the company is not even attending calls for the past one week. Please solve this issue.

The details of the person are listed below:

Office location - hathway office chennai - srbtools.
Team leader - chinnama.
Customer executive - keerthi.

I request u to take the necessitive action for the above issue.
Thank you...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — paid for 50 mbps and getting 23-24mbps

 ritesh2123 on Jan 2, 2018
I took the connection on 9 dec 2017 and the plan is bb2 50mbps unlimited pre 6mtly i. E. 9-dec-2017 to 8-june-2018.
I was promised to get 50mbps and i am getting 24-25mbps not more than that. I have raised more than 10 tickets to get the issue resolved, but till now i haven't got proper response and they close the ticket without intimating the customer.
And more over they hung up the call when i ask them to connect the call to their supervisor.
I have attached the complaint screenshots also. I have taken screenshots on multiple days.
I called the executive to close my...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — refund

 Arun Naik 1992 on Dec 29, 2017
Nov 21st i paid amount of 2120 /- to hathway person for new connection. Before i paid i asked him if the connection is available in my area and he said a 'confident' yes. Next i got a call and told the connection isnt available. So i asked for a refund. Till date i recieved about 100 calls asking if i got the connection and address etc., i told them i have yet to receive refund and they cut the call saying you will get. They really frustated me a lot with thier irresponsible behaviour. On top of that.. The helpline number and email is another worst case of hathway. They dont respond properly. Last...
Complaint comments  Read comments Complaint category Broadband

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