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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Apr 20, 2026

Complaints 6950

Resolved

2007

Unresolved

4943

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints(6950)

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Address: 73, St.John`s Road, Bangalore - 560042

Website: www.hathway.com

An agent named Hanumanthu, contact: [protected] contacted me and asked for my basic details to get a new hathway fiber connection (Dated April 18, 2026)in Indiranagar 18th Main road. I shared my details and then he sent me a link for 6 months plan - Rs 4595 and I did a UPI payment and the payment was successful from my end. However, he said that the payment didn't reach Hathway account. I confirmed with my bank as well and they confirmed that...

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Address: Am chennai based

Am Lokesh from chennai

Dear Sir, I have used hathway Broadband internet and then disconnected 1 year ago. But till today I have receiving callsand messages from hathway broadband internet. So many I informed them, but still they coming from different mobile numbers and calling me, it make very disturbing. Please solve this issue...

Some of their nos. I blocked after their call
[protected]
[protected]br...

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Address: 73, St.John`s Road, Bangalore 560042

Website: www.hathway.com

I have requested to disconnect the broadband connection on November 5 and I was promised that the connection will be terminated once the router is collected and I will get an updated bill. On November 6, they have collected my router but they neither disconnect the internet nor update the bill. Now they are asking me to pay bill for complete November month to disconnect the internet....

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On 25.07.25 around 5.15 pm TWO of your staff CLIMBED OUR LOCKED MAIN GATE, AT MADIPAKKAM, CHENNAI. THEY JUMPED INSIDE MY COMPOUND & WENT TO THE TERRACE. THEY DID WITHOUT MY PERMISSION & I HAVE CCTV FOOTAGE OF THIS..!! I confronted other staff standing on the road, which company you people are with whose permission they have entered ? He gave a vague reply that Chennai corporation asked them to relocate the wires and SOMEONE STANDING ON THE...

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My Hathway Account number [protected] name Sanjay have complained against Hathway they charged Rs. 2835 for 3 months with 15 days extra usage but then they did not provide that 15 days extra usage, they were arguing that it was just for 3 months and suspended my service for renewal after 90 days rather than 105 days. Even after repeated calls they are not reachable and there is no service to listen to the customer complaint, They have services...

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I've surrendered my Hathway connection and Modem in September 2024 itself. It's been 5 months now. I am still getting 4-5 calls daily for renewing the plan. It is so frustrating to the point it feels like they are harassing me. There is no account deletion option in the App, customer care doesn't pick up my phone.

I need the calls to be stopped to my number and delete my number and email id from the system immediately.br...

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Address: 14/9,SUBHAM FLATS,SENGALVARAYAN STREET

Hi,
i have been recharged at 12 th of feb and i got recharge expiry at 13th feb and i'm facing this kind of issue in jan itself.

22nd of Dec i done recharge and cable fault issue i raised two many complaints and finally issue got fixed at 2nd jan and the money i didn't got refunded and for 12th feb recharge your customer care executive said that 337 for 470 pack for me instant of refund and i accepted and paid.
br...

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I am getting too many calls for my plan is expired and to get it recharged, each day I am getting around 2 or 3 calls, it is very frustrating but had too pick calls because don't want to miss the important one. I gave my reason twice or thrice, and expecting not to get other call, but it doesn't matter, i am still getting calls, it has so annoyed me and have to make a decision to terminate the connection and i did same, the ticket was raised...

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Website: Hathway broadband

I got a mail from hathway that they will take legal actions if i not returned the device.but i vacated from that place before 1+ year.and at that time i informed them that I'm not using internet anymore and I located to other place and collect your devices and also I told them to remove my account.but they never listens to us, they only call to customer blindly even after we tell the reason properly.how can I submit those things if I'm not...

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Address: Madhapur, Hyderabad

I closed the Hathway connection in June. I asked their customer support via email and call to collect the device.
No one came to do that. I left the device with my landlord and moved away.
In Whatsapp since then, I am recieving automated messages asking me to confirm so that an executive can come collect the device. I always reply YES but no action from their side.

Today they sent another message threatening...

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Myself Kalyanjyoti Mohan with Hathway customer id of [protected]; been using Hathway for last two years in Kazi road, Gangtok, and had to shift to a new place near Swastik, Gangtok. Before shifting I asked the technical team if the shifting of the connection to the new place be possible, and they responded positively, which is why I recharged my device until February 2024 before shifting, but after I shifted weirdly enough, the same team responds...

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I have shifted my house to new location on Aug 20, before shifting i have raised request for shift my broadband connection to new location and i have paid for the request 300 rupees. But till now (08/09/2023) no one contacted me from their company. Even i have done many follow-ups but they keep on saying technician will contact me, but no one contacted me and they doesn't concern about the urgency of my issue. I have made payment for three...

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Address: Ganesh Nagar III Street, Puzhuthivakkam

Dear Sir,

Thanks for your kind help to all peoples.

Here i am complaining about Hathway Customer service. I have Hathway Internet connection at my home. Day before yesterday morning (04/09/2023) my internet was not working. I registered a complaint through their app at 9.30AM on the same day. Normally its will be cleared in 24 hours. But in this case it was delayed.

Yesterday i sent whats app...

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I have paid ₹ 825 (₹600 + ₹125 taxes) for renewal of my account through upo transaction. Amount has been deducted but payment status is failed. Kindly take action to renew my account or refund the amount. I have included the proof as photo....

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Hathway provided modem device at the time of installation and was free to use until the device the subscription is kept active. However, they have started levying device charges @ Rs. 18 per month for the past 3-4 months stating AMC as the reason.

This charge is not in the contract executed between us (copy of which was not provided to me), was supposed to be free of charges in any form and was not informed at the time of...

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I used hathway for about 5 months and disconnected in November 2015 in Pune. I did all the right things called the office before I moved out of the house. The technicians assured me there is no need to return the router and will give connection to next tenant. They told me not to worry about the router. Thereafter I was sent invoices after 2 years to pay some made up bills. After complaining to their help desk and told them I will take legal...

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Address: New Delhi, India

I have received a mail today to return Hathway device urgently and threatened me to submit the device or face legal action. I shifted my home around a year back but now I am getting these mails.

This has reference to the Customer Registration Form (CRF) signed by you and Hathway Cable & Datacom Ltd (herein after referred to as ‘Hathway’) for availing broadband services of Hathway in your premises as per the terms and conditions...

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Repeatedly the connection gets disconnected, from their end with a message that payment not made in spite of payments being made on time. No proper bills provided and everything happens at the whims and fancy of individuals who go home to home to collect subscription fee. systemless working and a bunch or fraudsters in their team. Overcharging for set top box. People get fleeced if they don’t pay attention and cross check prices with other...

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We had a connection issue in our hathway broadband network. We are continuously trying to reach the customer care service and also we contacted the customer service representative in Chennai but they are not responding properly. The are not considering our request to resolve our network problem. It's seriously affecting our job.. because we had hybrid model.. so have to connect from home for 2days...

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I requested for connection shift to my new location and paid 300 Rs. After 2 to 3 days they called and told me it was a non-feasible area and couldn't be shifted. So I took a new connection from another broadband company. The problem is Hathway is responsible for refunding me the 300 rs I paid for their shifting service which was not provided to me. Since January itself I am requesting a refund, everyday one agent will call me and ask for...

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