Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 23%
Submit a Complaint
2458
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

Facebook
Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307  
+91 80 4122 8950  
+91 24 0248 8555  
+91 24 0247 0766  
+91 75 5276 0600  

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
23%
Complaints
2458
Pending
313
Resolved
472
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Hathway Cable & Datacom related photos (356)

Hathway Cable & Datacom Complaints & Reviews

Sort by:

Hathway Cable & Datacom — frequent disconnection form 3 months

 Mounica Ediga on Dec 14, 2018
Acc no -[protected]. I have an advance payment for 3 months and I have suffered so much in this period. I called customer care multiple times and raised number of Service Requests which is of no use. I will never use this connection again in my life and I will recommend my friends not to use this. My work life got impacted so much because of this wifi. I need a refund for being suffered so much. I will go to any extent to get my refund....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — internet service cancellation

 mslp on Dec 13, 2018
I had requested to disconnect the service and asked them to collect the dues in jul - aug 2018, numerous times at least 5-8 requests a month till sep 2018. There is no response from the team for nearly 6 months and after these many months, suddenly i got a call from consumer legal team delhi - ph:'[protected]'. They started to threaten me about a legal case. Upon calling the hathway customer care they mentioned that legal proceedings will be commenced, if i do not submit the modem and clear the dues. Upon this i visited hathway head office, himayat nagar, met satish (Sr. Support executive). According...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Cable & Datacom — no internet from one week [Resolved]

 Suman Bhatti on Dec 12, 2018
Account ID : [protected]

I recharged (paid Rs.2522) my internet last week on Thursday (6th Dec 2018).

My internet is not working from 6th Dec 2018..

I have been calling regularly to customer care team. Every time they will raise a new ticket and close it without taking any action on it.

This is the worst experience experience I had with any Internet service provider company.

They have such a wonderful and efficient customer care and technical team that takes one more (still i don't know how much it will take to make my internet...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — about the free cctv camera

 Ajay chandra97 on Dec 12, 2018
In the month of august when my subscription is due for renewal. I got a call from Hathway saying that a cctv camera is free for a 1 year subscription plan.
After a month prior to the subscription date of my opted plan for a year subscription which provided a free cctv camera, I received a call from an Hathway executive asking me if I got the camera. I said "no" then I was told that I would be getting a confirmation mail to my gmail account. Till date I haven't received the mail or the camera. I've been only receiving calls from Hathway executives asking if I received the camera and raising...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — was offered cc camera with installation free on 6 months renewal

 Siva G Shankar on Dec 12, 2018
I am a Hathway Broadband customer for over two years now having Acc No: [protected].
I was offered a free CC Camera with installation (immediately) in Aug 2018 on renewal of 6 months connection. I promptly did the renewal.
I waited for about 20 days and when I did not get any response, I raised a service request for the same, Which show the status as "In-Progress" till date.
About 120 days now.
After that I called the customer care atleast 60 times expressing the same concern but all I hear is there is no stock, our executive will get back to you, we are sorry for the...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — hathway return modem

 RUDRARAPU Rajashekar on Dec 12, 2018
My account no [protected] .I want to return modem you people are not even sent a executive or enquire simple sent a message legal notice.what is this please send a executive I will submit your modem.i call your customer care submit at office you people have only one office in entire city how can I waist my time such a long distance .send one executive....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — cheating with sales and offers still now not refunded my money

 shivjamesh on Dec 12, 2018
Hathway broadband really cheated me my account number is [protected] i didnot renew it for few months one day i got call and told offer for 8months and mad me recharge but the plan was activated for only one month i immediately registered complaint on same on 29th nov 2018 and ticket number was 29112018w442688 i told me refund my money till now they didn't refund or they didn't call back i called them almost 5 times each day but they answer our billing team will get back but for 12days also they couldn't get back. Really this is how hathway treat there customer... Very bad sales team and cheating...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Internet — hathway internet cheating people by telling unlimited internet

 vikasgoddubarla on Dec 10, 2018
Sir i have submitted this complaint on november 25th but still its not solved i was thinking that you will solve but now i came to know you cant do that
Hello sir,
This is vikas my account number[protected] internet service provider, when my internet date comes to end i got call from hathway care i was getting daily 2 or more times calls from hathway, so they were telling that we are providing internet service 50mbps unlimited all the time there is no fup for monthly they were telling there is no speed limit and i recharged with 3179rs. For 6 months as per they requested. Now i am...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — fraud hathaway agents

 Gokul Can on Dec 10, 2018
They have fraud agents. I have told that i will get 6+2 months if i pay for six months at once. I made half yearly payment and when it came to sixth month they have deactivated my account. When i called customer care they don't have any number for billing team to reach. I have completely scammed by the hathway agent. Fraud company. They just want to sale the plans to the new customers at any cost by telling them all the lies....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — no refund till 40th days!!

 Pankaj Kapse 2019 on Dec 10, 2018
I had opted for braodband connection at my residential address aurangabd cidco n4 0n 23 oct 2018

Sales executive gave me conformation of connection in 2 days, insted of giving demo and inspecting feaibility in that area took cheque and enrolled my connection.

Hathways broadband account number : [protected]

Later 3 days i was informed that connection cant be established, i requested for rufund - i was told refund will be processed in 7 working days on 30 oct.

I waited till 8 nov 2018 - asked to hatways guys my refund - surprisingly they havnt...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — fraud calls regarding civil case against my 4 year old hathway connection

 Saurabh@7585 on Dec 8, 2018
I am getting threatening calls from an advocate stating that he is from delhi and i should pay 10 thousand rupees as fine as some payment is due against me. I used hathaway prepaid connection 4 years ago and there is no due. After 4 years how can someone call multiple times a day to me and my wife saying they are from hathway cable?
I mailed to hathaway support team but there is no response from them. Please suggest as this is customer harrasment.
My mail id : saurabh7585@gmail.com...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — repeated calls hathway wifi internet service provider

 arindamdlh on Dec 8, 2018
Repeated calls from hathway operatives asking why i am not renewing my account. I have told time and again that i don't want anything from hathway anymore. Asked them to remove my details from their database. They are harassing me every other day despite my repeated refusals to take a reconnections. Please take some action and save me from this mental harassment.

My mobile number - [protected]
Name - arindam nayak
Locality - patel chest, new delhi...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — extremely low internet speed and unreliable customer service

 Navin Stark on Dec 8, 2018
I had a hathway broadband connection installed about a few days ago, the person who installed assured us speed of about 80 to 100 mbps in wifi, but all that we get is only about 48mbps to the maximum, the speed is too less and not even half of the speed we were assured.
The plan that we opted was for 150mbps, but wat we get at this moment is just less than half of it, when enquired the customer care did not reply to our queries giving lame excuses, i did not opt for this connection to get such unreliable and irresponsible replies, it's better that the company resolves this problem, so they...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — no cable connection operator called up!!!

 gunjan pardal on Dec 8, 2018
Hi,

This is in reference to the new cable tv connection required from hathway.
I have raised the request yesterday and till now none of the technician has called up and came up for the connection.
I made the request on an urgency but no one has turned up.
I have my grandparents visiting me and i raised the request on priority which i feel like hathway doesn't value customers.
I already have hathway wifi connection and i was trying to go for tata sky
Connection but the technician told me that 2 connections cant be taken up together in the house.
Complaint comments  Read comments Complaint category TVs

Hathway Cable & Datacom — fake bills and threatening calls

 Kishore Mrinal on Dec 8, 2018
Hi, this is kishore mrinal from bangalore. Last month i shifted to my home town jamshedpur. I am getting threatening call from lawyer claiming himself to be hathway's lawyer. He is asking me to pay a pending fee of ₹3930. I have unsubscribed from hathway 2 years back with clearing all the formalities and payment, the local agent himself came and uninstalled and took away all the stuff. There was absolutely no item/payment pending. This is a just fraud case to exploit money from past customers. Please help. My account details: [protected]. I have the audio recording of threatening calls....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — legal notice

 pj0708 on Dec 8, 2018
I had requested to disconnect the service and asked them to collect the modem in feb 2018.
After these many months, suddenly i got this text mentioning legal notice. Upon calling on the numbers mentioned in the sms, the guy introduced himself as consumer court representative in delhi and asked me to pay ₹2500 regarding this issue and then he would close this case.
On contacting customer care regarding this, the representative said that its all fake.in the system it shows that my account is terminated and i dont need to do anything in this matter.
This kind of behavior from...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — getting harassment calls from hathway associates in delhi

 SRGPune on Dec 7, 2018
I took prepaid hathway internet connection before year 2014 on trial basis. Hathway service was found pathetic. Internet servers were down 50% of time. I was fed up with poor service and closed the connection via termination request number #9590788.

Post this, hathway staff continued to send bills (Not sure how for prepaid connection?). I chased various phone numbers of hathway customer support to request closure of the connection. They continued to promise closure, but never took any action. I tried this several times, but no success.

Finally i resorted to email correspondence...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — hathway team is playing a blame game (account id - 1134692951)

 Umar Lone on Dec 7, 2018
I spoke to the billing team today, they are telling we haven't received the amount. Just now, I spoke to the bank as well, they clearly mentioned that the money is being credited to Hathway's bank account . I have done the transaction on December 1st via Hathway app of Rs. 1296.82. Also, shared the transaction details with them. Where is the money then, I want the complete refund. This is a complete scam.

Regards,
Umar
[protected]...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — cable channel locked/ showing hathway cable operator.

 santoshi ROY on Dec 5, 2018
Dear Team,
I goutam ray use your hathway cable connection. But there is so BAD service our local operater that's why I m unable to continue my connection. Every day when I open TV it's showing contract your cable operater, many time I informed but no resolution happed. I m Fade-up to tolerance such nonsense activities.. HATHWAY BED SERVICE. DO NOT USE HATHAWAY.

CITY- ASANSOL
SUB CITY- KULTI
PIN- 713343
WEST BENGAL
MNO-[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — worst experience from the support team (account id - 1134692951)

 Umar Lone on Dec 5, 2018
I have raised a complaint on 1st of this month wherein i have paid my bill through their so called hathway app. The money got debited from my account but it was not reflecting in the hathaway account. Everytime when i call the support team, they will give me reasons like with in 24 hours, your issue will be resolved but i has been 5 days, nothing has happened. Stop fooling your customers. I have also shared the transactions details with them, still my issue is yet to be resolved....
Complaint comments  Read comments Complaint category Broadband

Recently Discussed

42 minutes ago
Hathway Cable & Datacom
internet service cancellation
6 hours 10 minutes ago
Hathway Cable & Datacom
cheating with sales and offers still now not refunded my money
1 days ago
Hathway Cable & Datacom
was offered cc camera with installation free on 6 months renewal
1 days ago
Hathway Cable & Datacom
about the free cctv camera
4 days ago
Hathway Cable & Datacom
repeated calls hathway wifi internet service provider

Featured Complaints