Hathway Complaints & Reviews

Miserable experience from the team, being a renowned name in the business this is what we don't deserve being a customer of yours.
I informed multiple times i am moving out due an emergency and need refund of my rest amount as I have paid for 3 months and haven't used more than 15 days even but your support team is saying you can't provide a refund for the same and what to do even as I can't relocate as you don't provide services there. Everything goes wasted as you're saying to utilise so should I wait for 3 month to complete the utilisation and move out by then

Hello Hathway Support Team,

I am writing to bring to your attention two significant concerns regarding my experience with Hathway services.

Firstly, I must express my disappointment with the substandard support service provided via your helpline numbers: [protected] and[protected]. Despite numerous attempts to seek assistance, I have found it impossible to connect with an actual human agent. The automated...

Hathway is a cheating company. I have broadband connection with Hathway. It works good most of the times, but some times the speed is very slow. its all can be ignored as a normal one, but the real problem is very frequent disconnection. In a month approximately 4 to 5 times of disconnection. I have raised this issue to the customer care. They are very cool in saying that it is a common and I will be given a compensation for those disconnection...

I have disconnected my hathway broadband connection and also returned router one month back.but still they are harrassing me by giving 5-6 call everyday and forcing to recharge....

I HAVE PAID RS 300/- AMOUNT FOR SHIFTING MY BROAND BAND CONNECTION. MY ACCOUNT NO. Receipt Number R[protected] Account Number [protected] Reference Number[protected] Payment Date 30-Mar-2024 15:30:28. Please attend the work immediately....

I Have paid for 6 months and decided to shift my house to a new location.

When i asked hathway to change it they informed they dont have network.

So the connection is closed at old house. and they are telling they dont have a policy to refund money.

I have only used for a month. so they need to refund me for the balance 5 months.

They are straight away rejecting and not providing...

I am getting too many calls for my plan is expired and to get it recharged, each day I am getting around 2 or 3 calls, it is very frustrating but had too pick calls because don't want to miss the important one. I gave my reason twice or thrice, and expecting not to get other call, but it doesn't matter, i am still getting calls, it has so annoyed me and have to make a decision to terminate the connection and i did same, the ticket was raised...

I have disconnected my hathway account for almost a year and returned their router too. Still, everyday I get calls from them for reactivation of the account. I often blocked many numbers but everytime a new number calls. I don’t want their calls to disturb me everytime....

I got a mail from hathway that they will take legal actions if i not returned the device.but i vacated from that place before 1+ year.and at that time i informed them that I'm not using internet anymore and I located to other place and collect your devices and also I told them to remove my account.but they never listens to us, they only call to customer blindly even after we tell the reason properly.how can I submit those things if I'm not...

I am writing to formally lodge a complaint against Hathway Internet Services regarding the unethical business practices and poor customer service experience I have encountered. Despite multiple attempts to resolve the issue directly with Hathway, I have not received a satisfactory response or resolution.

I am a active customer of Hathway internet service provider from 2019 or earlier. In June 2023 I renewed my plan to 6 month...

I have contacted customer service they made me pay 300rs for shifting my connection without checking wheter they provide connection in new address. I paid now they are rejecting my request stating my address proof was not according to their guidelines. I reached out to customer care again then they are saying they don’t provide connection in my new Address which is Sithalapakkam, Chennai, and told me to email help desk for refund the shifting...

I contacted them for shifting my connection to different location I even paid 300rs for shifting the connection but yet no response from them. They even closed my complaint raise without contacting me. Very bad service...

Hey i've been using hathway network for the past 1year.Noe I've completed my cpurse and went back to my native.I no longer need the broadbamd connection.But the cistomer care keep on contacting me to recharge and i've told them multiple times that i dont want your bloody connection and they were like ok we'll talk to our managing head and will stop calling u this is yhe people are saying for the past 20 days.But till now im receiving calls.Im...

I hope this message finds you well. I'm writing to bring your attention to a persisting issue with my Hathway OTT subscription. Although the subscription was active for November, it now appears as inactive in my account. I initially raised a complaint and it was closed and raised the ticket again (Ref ID: 28122023W913479), but the ticket was closed without a resolution.

I kindly request your assistance in resolving this matter...

I have been facing a persistent loss of signal with my broadband connection. Despite multiple attempts to seek assistance through Hathway's customer service hotline, the problem remains unresolved. This loss of signal has significantly disrupted my daily activities, and I believe it is a violation of the service agreement...

Hi Team, Internet working more than 20 days...

My home broadband is NOT working since 5-Dec-2023. Already raised complaint in broadband portal and its showing in-progress status. But nobody is resolving this issue. Now they are saying that, my account got deactivated as I did not renew it on 13-Dec-2023.
Since my plan is a prepaid one, I asked to resolve the issue and then I will renew it immediately. But Hathway executive are saying that they can not resolve the issue until I...

There is no internet for the past 10 days and I have mentioned my account id below. The customer care number is always busy and they are closing the ticket without resolving the issue.
I have raised the issue on Dec 10th 2023.
Account No: [protected]...

This is to kindly inform you that GTPL gujarat has appointed me as a DSA of modasa city Gujarat to collect new GTPL wifi connection and the took 1000 rupees refundable deposit from me and I had complaint to the head department of GTPL Mr hanif vohra to refund my deposit because several times I asked new connection in my area but they tell that we have no service in my appointed area so I told GTPL to self resign and my deposit money back...

Hi I have 2 hathway broad band connections Account No: [protected]
Account No: [protected] and both are not working since 4th Dec 2023 and I have raised 2 separate complaints and no one has ever called or none of the customer care numbers are responding. I have paid for the whole month in advance and this is the worst customer service I have seen. I am living in an apartment complex where all other service providers like ACT, Airtel...