Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 8%
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1704
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307
+91 80 4122 8950
+91 24 0248 8555
+91 24 0247 0766
+91 75 5276 0600

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
8%
Complaints
1704
Pending
393
Resolved
50
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (198)

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Hathway Cable & Datacom Customer Care related pictures (198)

Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — Internet

 Manikandan Murugappan on Apr 23, 2017
I got hathway internet connection at april 7th 2017. After that it's works only two days and my usage details below:

Data usage
Remaning: 1021.89/1024 gb
Cf/eu: null

I was raised tried to reach your customer lot of time but didn't pickup the call finally i have raised the ticket in online ticket system.

After that i got call from your customer care system... He is trying to fix problem in teamviewer software but he didn't fix the problem. He said i will send technical team for changing modem. *note: he said he closed the ticket without...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Hathway cable services

 Girish Tak on Apr 22, 2017
I have been using hathway services for last few years. But I m facing some issues from last 3 months. Each month services gets stop without any reason. Last month when I checked than I found out that my cable operator has not deposit our payment to Hathway office. That's not our fault. We are paying our monthly charges well on time. Today also cable is not working .
Pls look into the matter. My account number is 1007206559

Thanks
Girish
09828100634...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Anime not airing anymore

 Cherry Volcano on Apr 21, 2017
Hello,
I have a complaint to make.The channel Animax is not airing anymore.It suddently disappeared and Sony Yay is airing in its place.Please do something about this issue.I am a huge fan of that channel.It is my only source of anime on television.I know there are sources in the internet but they are either paid, illegal or of poor quality.Animax is a channel that introduced a lot of people I know to animes.I hope you will do something about it.
Thank you....
Complaint comments  Read comments Complaint category TVs

Hathway Cable & Datacom — Poor connectivity and not able or willing to resolve connectivity issue

 vpmragu on Apr 19, 2017
I am ragu from chennai. I took a new broadband connection from hathway last month. My account id is 1135443276. From day 1, i am facing so many issues. First of all i got connection after two weeks which i have give cheque, with so many chasing with your sale agent and engineering team.

Even with in a week, i was facing slowness issue and i have raised request (Ref. No: 030042017m615346). For this ticket, without my confirmation, your people has closed. I raised another request (12042017m720993) also, the result is even worse. Your service engineers them self changed my request type...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Account suspension without intimation

 FARHAN INAMDAR on Apr 18, 2017
Hi, my account no: 1133976192. Today, without any prior notice my account got suspended, reason - pending documents. I have already submitted the documents and have been using hathway for the past 2 months.
If documents were pending, then please enlighten me why the account was active earlier?
Why was no dialogue initiated asking me to submit documents.
I have faced similar issue when in the first month, it seems like i will be facing it on a monthly basis.

Taking note of the above issues, i would like to deactivate my account. I paid rs. 741.76 on 1st april...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Refund money

 Suresh Kumar Padaga on Apr 18, 2017
Since 2 months i am sending mails and calling to hathway team, and till now I didn't get money back.Kindly let me know whether I will get my money or not. How many mails and follow ups I have to do for my money. One of the worst experience I had with hathway service.Kindly let me know the exact reason why I am not getting my money?

Complaint#18085914
Ac: 1653570
Authcode: 929930...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway — Hathway - No benefits given as promised at the time of installation

 prashant489 on Apr 17, 2017
I have applied for new broadband connection in march-17. Hathway sales representative promised me to give 200GB extra per month for next 12 months with my current subscription plan. Its been more than 20days after installation there is no credit of extra GBs as promised at the time of payment. Sales representative not even picking up my phone after sever attempt. I even tried raising ticket with the with service provider but they close my ticket without any resolution of my case. The sales representative number is 9130111095/9158514352.

Very disappointed with hathway service will...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Customer service

 arafat quarishi on Apr 17, 2017
My account number is 1135435981. In reference to the telephonic conversation I want to make a formal complaint against Suraj Roy one of your staff probably from the billing team.

As per the conversation I wanted an update on the issue of offer not added to my account which is pending since Saturday. The kind of language he used on the call is a disaster and he should give some kind of etiquette training before working on the floor with associates and customers. I have never come across such kind of behaviour in my life. Suraj said “mere pass koi jadu ki chadi nahi hai ke aap ka...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Forgot parental control pin

 Pallavi Chowdary on Apr 16, 2017
I have hathway settop box for my television and i did reset the parental pin and blocked some channels a year ago. Now i forgpt the password and i want to unlock the channels. I have searched manywebsites on google and finally found this page. hoping this would help me to to get a solution for this. please provide a solution for me...my kids are in mood off as they could not see carttons on the telivison as i blocked all the cartoon channels. And they r not speaking to me. i will be eagerly waiting for the reply.Please provide a solution for this.thankyou in advance....
Complaint comments  Read comments Complaint category TVs

Hathway Cable & Datacom — Service deactivation and refund for the account #1116310386

 SandeepRaoJoginipelly on Apr 12, 2017
Hi,

I am using hathway broadband since last 1 year and on 7th of april 2017 i paid amount #2225 inr for the renewal for next 3 months (I. E for may, june and july 2017) but due to personal reasons i am moving out of hyderabad and i would like to deactivate my account/service and refund the amount which i have paid for renewal (My renewal date is 09th april 2017) and same has been raised with hathway on 07th april 2017 through emails to "hydhelpdesk@hathway.net, billinghyderabad@hathway.net, collections@hathway.net" and raised with customer care multiple times (Service id #12042017w727813,...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Broadband service

 Bhavik2713 on Apr 12, 2017
At the time of getting service from ISP, they had committed to give me 350GB data per month. But they have given me only 150GB data and charged for 350GB data.

When I raised complaint, they simple declined that complaint saying that there was false commitment given my our sales person. Due to this, I had to suffer huge business loss.

I raised complaint on 8th April and every day I call they say tomorrow you will get data, but on 12th April, they simply declined my complaint and said it was false commitment by our sales person, then I again raised complaint, but no response.
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Validity period

 Amar Prem Khurana on Apr 11, 2017
Old connection number 1450783
New connection number 1119516183
Sir,
Your representative while collecting the payment for 3 months in January 2017 informed that connection would extend by one week i.e.23.04.2016.
Of late I have been receiving SMS which inter alia mentions about expiry of plan on 16.04.2017 and extending of free 1000GB data in case payment is made on that day.
Please clarify the position. Had you sent me the payment receipt mentioning thereon the expiry date of plan, this message could have been avoided.
In case you propose not to extend...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Wrong commitment with me

 sachinm_86 on Apr 11, 2017
Hi i am sachin mishra.I am hathway broadband user.my user id is 1132839891
my register mail id is -sachinmishra59@gmail.com
my concern regarding this compliant is that when i bought this connection executive asked me for the plan of unlimited 50mbps and i made a payment of 1276(976+300)300 rs is non refunded security money.on 6 march 2017 i got a msg that i have to make a payment of 1033.83 for renewal of this plan
than why should make a payment of 1776 rs
but now this plan is 1776 rs.a call came from hathway billing team on 13 march i was at my home town regarding this...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Deposit not returned when broadband connection disconnected.

 abhisk.kmr on Apr 11, 2017
My account id is 8322647190.

I moved from GM Palya to Immadihalli (both in Bangalore) in December 2016.
Hathway customer care told me that Hathway does not provide broadband service in the new area. So I requested broadband service to be disconnected. The connected was terminated on 24 December 2016. Hathway collected the router and modem on 7 January 2017 and told that the advance will be returned in 21 days. He gave me a slip stating that the modem is returned.
It has been over 3 months now. Every time I call Hathway customer care they tell me I will receive a call...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Additional amount asking.

 AJIT WALVEKAR on Apr 11, 2017
As i have taken hathway connection two years back, till the date i am paying monthly subscription in advance, now once again cable operator asking monthly advance payment, the operator wants two months subscription advance, this is not good symbol of operator, the some of the channels are not coming properly, like 456 tej tv, & also there is problem of connection....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Installation fee issue

 Hathaway cable user on Apr 10, 2017
Hi,
We recently shifted from one place to another where we already lived before. We approached that respective areas local Hathaway cable operator. He took 500rs for installation charges and didn't provide us any receipt. And told us he would provide us with the yearly card. And gave us the direct cable connection without setup box. And even after a month setup box wasn't installed. And when we called, he said it's blocked due to payment due at the previous cable operator. When we contacted the previous cable operator, there's no due and neither this issue​ was solved. We called the current...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Broadband Internet Connection

 yupvijay on Apr 9, 2017
In March I paid full for 1 month service and due to pay for April on 14th April 2017.
But their customer executive asking me to pay now and since past 3 days (dated 07th April 2017) my connection is revoked by them.

I asked for Discontinuation of connect, hence they are harassing.

I have written them several times bu no one response, just ask in the mail to pay and they will resume the connection....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Channel unathorized

 naveen vlupala on Apr 9, 2017
HI,

IM narasimha reddy, I stay in bandlaguda near ecil,
I have taken an setbox at my old residence bearing an number MAC no: 34bdfa68f6d2..,

Donno y its not working getting an frquently error with this the day when I said I have an old one my cable operated started troubling wit this issues..as he wants to take the setup both from him..this not an right way to operate the things.. make this sure once not repeat again.. if not things wil go worse I will approach an consumer forum for this...

Kalyani entertainers
Prajay sai garden, keesara
Complaint comments  Read comments Complaint category TVs

Hathway Cable & Datacom — INTERNET Speed dive for selective sites

 TJP on Apr 7, 2017
I have taken this connection in the month of March and till today I am regretting why did I ever went for this connection. Last week I have submitted a complaint for slow speed even though the 80mbs lol... When I informed them that the speed which I am getting is less than 20 mbs the technician came and informed there is technical issue where some of the sites are slow... These are basic sites like YouTube news sites and bank sites. I understand this is not a rocket science to see this issue however the team is still haven't come back to me with the solution which is sad. I don't what's taking so...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Insensitive attitude and fake commitment

 sanjeev Dey on Apr 7, 2017
Gentleman

I was the prospective customer of Hathway (acc no. 1136492749) and had booked the broadband internet connection for my house which now have forced to cancel it due to the response, lethargic attitude and fake commitment. Please note this note is not to push you to do your job but passing an official confirmation to cancel the deal. The job which was committed to execute on 3rd April with a big words & before evaluating the companies competency and strength and background the advance payment was also made on faith. But hereafter got harassed like hell and people are playing...
Complaint comments  Read comments Complaint category Internet Services

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