Hathway Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
4636
COMPLAINTS

Hathway Customer Care

Hathway Cable & Datacom Ltd.

Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307  
+91 80 4122 8950  
+91 24 0248 8555  
+91 24 0247 0766  
+91 75 5276 0600  

Additional info

Allahabad

Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001

Tel : +91 53 2240 0342



Aurangabad

Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003

Tel : +91 24 0247 0000; +91 24 0248 3555



Aurangabad

Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza

CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003

Tel : +91 24 0248 6773



Aurangabad

Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza

CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003

Tel : +91 24 0661 6000



Bangalore

Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042

Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957



Bastar

C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,

Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001



Bhilai

Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023

Tel : +91 78 8406 2108, +91 78 8405 0285



Bhopal

6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal

Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082



Bilaspur

Ware House Road, Bilaspur (C.G.) 495001

Tel : +91 77 5240 0666



Chandigarh

SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022

Tel : +91 17 2464 4804; +91 17 2464 4805



Gwalior

Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001

Tel : +91 75 1409 2118



Hyderabad

3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029

Tel : +91 40 6646 3456

Fax : +91 40 6666 7285



Indore

4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,

Indore 452008 (M.P.)

Tel : +91 73 1423 2001; +91 73 1423 2002

Fax : +91 73 1400 1448



Jaipur

10,J. L. N. Marg, Jaipur-15

Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623

Fax : +91 141 270 3919



Jalandhar

Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)

Tel : +91 18 1507 7030; +91 18 1507 7040



Kangra

Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061

Tel : +91 18 9423 4034



Korba

Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677

Tel : +91 77 5924 6801



Lucknow

14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001

Tel : +91 52 2408 2008



Mumbai

B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013

Tel : +91 22 6662 3333

Fax : +91 22 2493 3355



Mumbai - Andheri Hyde

603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071

Tel : +91 22 6774 2500

Fax : +91 22 6774 2400



Mysore

No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020



Nasik

2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002

Tel : +91 25 3252 0330; +91 25 3252 0310



New Delhi

AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029

Tel : +91 11 6165 6655

Fax : +91 11 2618 8547



Pune

3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004

Tel : +91 20 3025 2100

Fax : +91 20 3025 2130



Raipur

Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,

Raipur (C.G.) 492001

Tel : +91 77 1258 2278



Vijaywada

D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2

Tel : +91 86 6666 882



View More Information...

Customer satisfaction rating
26%
Complaints
4636
Pending
375
Resolved
1079
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Hathway Complaints & Reviews

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 Ýuktí Árorá on Jul 4, 2020
Hathway broadband is Internet service provider company who claims that if you are taking new connection then within 24 hours we will came and activate your connection but with me its not like that and my friend also its not applicable they are just making excuses after taking payment which is one of the fraudulent activity done by so known hathway service provider all over India.

Complaint Status


[Jul 04, 2020] Hathway customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Broadband

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     Anish Mandalathe on Jul 3, 2020
    A/c no# [protected]
    New Broadband connection installed on 30th of June. And account activated on 1st of July but after activation getting the network speed less than 50kb/s some times in single digit.raised service request nobody is ready to give resolution for the same even called to the executive they will discoonect my call.
    So I'm very disappointed the ways of Hatwya people. If you people's are unable to solve this issue. Please cancel the account take the Modem back.
    Thanks
    Anish

    Complaint Status


    [Jul 03, 2020] Hathway customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Satellite, Cable DTH TV

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      Hathway — Extension of due date internet service

       [email protected] on Jul 2, 2020
      My name is Alex Fernandes I am Hathaway customer A/C no - [protected]
      By mistakely I had done my recharge on (11/03/2020)...
      Complaint comments  Read comments Complaint category Internet Services

       Vamsidhar N on Jul 2, 2020
      Account # [protected] - i have taken a new connection. From the very first day of the internet connection activation, the internet has been available in patches. Most of the time the internet is extremely slow - less than 8mbps when 50mbps has been promised.

      Complaint Status


      [Jul 02, 2020] Hathway customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Broadband

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         Srishti Gureja on Jul 2, 2020
        Hi,

        I'm srishti gureja. I have been using hathway broadband connection since more than 2 years and it was quite satisfactory though they always take long time to fix any issue but this time they disappointed as well as annoyed me like never expected. My internet connection is not working from past 2.5 months. There is not even a slow connection. I tried contacting them atleast 20 times. Initially they answered my call after a long waiting of more than 5 minutes and then simply say ok we are forwarding your concern to our technical team and they will get back to you.in revert no response from technical team. It continues for almost 5-6 times later after getting no help i stopped chasing them. I paid my bill too and still getting no services from them. It's like i wasted my money of 2.5 months. When there's the time people need a strong internet connection as most o[censored]s are working from home they disappointed me that i will never suggest there connection to anyone

        Complaint Status


        [Jul 02, 2020] Hathway customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Broadband

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           mansi warghanti on Jul 2, 2020
          Hello on 2/07/2020 i have recharged my hathaway account with rs. 377
          But still channels are not visible on my television

          Complaint Status


          [Jul 02, 2020] Hathway customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Satellite, Cable DTH TV

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            Hathway — Broadband Recharge

             Parveen Kumar Kataria on Jul 2, 2020
            I am having account no [protected] for my broadband connection. The connection was taken on 28Jun19 with yearly prepaid plan....
            Complaint comments  Read comments Complaint category Telecommunications

            Hathway — Harassment via phone to renew

             chaitanyamullangi on Jul 2, 2020
            I am getting call every hour to renew my account even though i have sent a mail to helpdesk regarding their bad service and...
            Complaint comments  Read comments Complaint category Broadband

             Riya Fernandes on Jul 2, 2020
            My gtpl wifi is not working at all at night.

            Complaint Status


            [Jul 02, 2020] Hathway customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Broadband

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              Hathway — hathway not responding after payment.

               Rajeswari Mahesh on Jul 2, 2020
              We have done payment for hathway broadband connection on 21st march 2020 which was before lockdown. Till date there is no...
              Complaint comments  Read comments Complaint category Broadband

              Hathway — Hathway Internet Pack - Pause Request

               raulpaswn on Jul 2, 2020
              I have Renewed Hathway Internet connection for 6months on 15th April. Moved to Visakhapatnam due to covid situation on 20th...
              Complaint comments  Read comments Complaint category Internet Services

              Hathway / Gujarat Telelink [GTPL] — I am complaining about GTPL broadband connection transfer

               kashyap jivani on Jul 1, 2020
              I have recently shifted to my new house so I apply for connection transfer of my GTPL Broadband Connection on 23rd June and...
              Complaint comments  Read comments Complaint category Broadband

              Hathway — No support after 3 days of raising issue. Pathetic Service

               Sure91 on Jul 1, 2020
              I am not able to browse the internet. I am calling customer care for the last 3 days daily. They close the ticket without...
              Complaint comments  Read comments Complaint category Broadband

              Hathway — broadband connection disconnected before due date

               Pranjal Kakati on Jul 1, 2020
              Dear sir/maa'm,
              This is to inform you that last year on 26th june 2019, i paid the annual fees for the year along...
              Complaint comments  Read comments Complaint category Broadband

               Swap1002 on Jun 30, 2020
              I've purchased 1year unlimited @50mbps connection from gtpl, chandkheda.
              From the beginning i've had this issue regarding it abruptly getting disconnected every now and then and the router has to be turned off anf switched on again otherwise internet won't work.
              Other then that i face issues like no internet because of some issue with "hardware connection at wan port" i complained when it happened the first time and it took them more than 5 days to send a technician who checked the router and all the stuff at my end told that the issue is from their end, issue got resolved, and just a month and a half later same issues, i complained and it wasn't resolved for 7 days, right now as of this moment i'm facing no internet because of "no response from isp" and tried calling their toll free number but no answer, also till date there's the issue of low speed compared to my plan of 50 mbps, i get max 20-25 mbps that too rarely, and have to turn off and on the router 10-15 times a day every day as it disconnects on it's own.

              Complaint Status


              [Jun 30, 2020] Hathway customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Internet Services

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                 Chaitanya7790 on Jun 30, 2020
                Company promised broadband speed as 50 Mbps but it was coming around below 3-4 Mbps at peek time . I have complained somany times but no response from company they are simply closing my complaint without proper solution. And they are not giving back my money .


                Slow network issue

                Complaint Status


                [Jul 01, 2020] Hathway customer support has been notified about the posted complaint.
                Complaint comments  Add a commentComplaint category Broadband

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                  Hathway — request for shifting hathway internet connection [Resolved]

                   loloo on Jun 30, 2020
                  I have shifted to new rented house on 10th june 2020 and raised a request for shifting hathway connection to my new address...
                  Complaint comments  Read comments Complaint category Telecommunications

                  Hathway — Internet connection lost

                   Tanmay Dhuri on Jun 30, 2020
                  I am currently facing issues of no internet connection since sunday 28th june 2020. I had raised complaint for which request...
                  Complaint comments  Read comments Complaint category Other

                   SaumyaU on Jun 30, 2020
                  I subscribed to a hathway broadband connection on 20th march, 2020 and was told i'd receive the connection in a week's time. Not only did they not provide me with the services, they're now no longer responding to my refund claims via phone, texts nor emails. The last i heard from the mumbai nodal officer - vishal rajpure - on 15th june, 2020 was that he'd get back to me with a status update on my refund. I haven't heard from him since. This is less about the money, but more to do with hathway's business ethics, professionalism and the tendency to take unsuspecting customers for a ride. It seems to me that mr. Vishal rajpure has blocked my number and is no longer interested in taking my calls nor responding to me via email. Businesses like hathway are bound to fail when they make promises they have no intention of keeping, except perhaps the customer's money which they clearly believe to be rightfully theirs and need no loner be refunded to the customer.

                  Complaint Status


                  [Jun 30, 2020] Hathway customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Broadband

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                    Hathway — hathway cable and broadband services/ customer care calls (ivr and executives)

                     srveerab on Jun 30, 2020
                    Do not disturb - account no [protected]

                    This in regards to the frequent hathway ivr and customer care calls...
                    Complaint comments  Read comments Complaint category Broadband

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