Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 8%
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1622
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307
+91 80 4122 8950
+91 24 0248 8555
+91 24 0247 0766
+91 75 5276 0600

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
8%
Complaints
1622
Pending
390
Resolved
43
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (188)

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Hathway Cable & Datacom Customer Care related pictures (188)

Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — Regarding refund

 Sumit Shanker on Jan 13, 2017
Due to the unavailability of the internet service facility to my new locality, i had to go for the termination of the service that i had acquired.i have asked the hathaway executive regarding the refund as i have hardly used the service for a month, they assured that the money will be refundable.
The same day, the other executive said that its not.
It had been more than a week and all i am getting is a call from the hathaway people regarding the submission of the router which they had given.
once i will ask regarding the refundable amount, they will just simply put this on their...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Hathway Cable & Datacom Not installed Since Sunday (Jan 8, 2017)

 RajanSrinet on Jan 11, 2017
My Account Number Is - 1129612079

The team had collected all documents on Saturday (Jan 7) but not installed yet.

Without visiting site, the team informed to me that we do not cover your area.

Fact: My neighbour is using Hathway broadband. Even, MY PC detects wi-fi signal of Hathway broadband.

This information is provided by the Hathway team member who collected my application form....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Need help in terminating my Broadband connection

 Arjundevarakonda on Jan 4, 2017
There have been multiple instances I lost connectivity and could not work from home due to the pathetic service provided by Hathway.

They assured 2 hours repair service as compared to Act Fiber net and a free modem and wifi too. That I switched to Hathway.

I am unable to disconnect or cancel their service. Their customer service is pathetic. All my requests for cancellation of the account go in vain. They raise the request and just close it without any action. Some legal action needs to be taken against them where they do not give the consumer the right to terminate...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Bothered by daily promotional calls/no refund to deposit

 RahulM1990 on Dec 31, 2016
I discontinued hathway internet service 6 months ago and accordingly i am eligible to a refund of the deposit for the modem/router installed at my place. But instead of the refund process being initiated i get daily calls to continue the service. This has affected my mental peace to an extent as it is a daily thing after i have asked multiple times not to call or remove the number from database, but still receive regular calls. Hoping this complaint will help....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Installation

 glob on Dec 30, 2016
I have booked your Broadband Internet 10MBS/Unlimited through SHAHRUKH 7208764456 and paid 2931/-for the same . My account no is 1128856794. The wiring has been done but no one has come with the modem to start the service .I was told by Shahrukh that someone would come yesterday but no one turned up and wasted my whole day waiting for him. Today also no message has come for someone to come .Please reply ?Vijay Idnani...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Complaint

 Salonichitkara on Dec 28, 2016
We requested for a new connection on 15th of December in Preet Vihar E-block
Till date we have not receive any service and the cheque amount we have payed is already credited in your account and your executive is daily giving us the false commitment ...
Kindly look for this complaint or we will take any legal action against Hathway.
My receipt no. 49835...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Tariff Plan change

 Brij3176 on Dec 28, 2016
ACCOUNT NUMBER : 1124907997
NAME : BRIJESH NAIR
Hathway Email Id- brijesh_nair699@hathway.com

I had received a pamphlet from Hathway with the new Tariff plans, I had requested them to change my existing plan which is of 5 mbps speed and 25 GB free data limit to the new plan RIDE CENTRAL - 5 mbps speed and 60 GB free data limit effective December. Monthly rent only 699/-
However till now it has not been changed, its been more than one month, there are a lot of email exchanges and phone calls . However no resolution whatsoever . They are saying to pay extra however...
Complaint comments  Read comments Complaint category Broadband

Hathway Broadband Mumbai — I need my refund

 atson on Dec 25, 2016
Its been two days after i upgraded my hathway connection from 512kbps plan(which i was using from past 2years) to infinite 2mbps plan.. i was been told by the customer care guy that i will be getting actual stable 2mbps downloading speed(when you download something) and plus 2mbps uploading speed in an amount of 10234rs for an year. so i upgraded but now the problem is that i am getting roughly 200kbps download and 40kbps uploading speed! after then i contacted the customer guy and he said that sir thats the speed you get in a 2mbps play so i simply asked them to refund me as they have a 30days...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — They are not refunding my payment

 Bhardwaj Sweetu Swati on Dec 24, 2016
They are not refunding my payment they charged me wrongly n now they make me fool everyday that they will refund my payment today but they make only fool fraud people fraud n worst customer service if they will not give my payment till christmas i will register a case in police station plzzzzzzz dont make me fool hathway worst...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Paid all charges it's been 10 days nothing is installed

 Rajiv Sarkar on Dec 20, 2016
I have made the payment in hathway for a internet connection.
Its been 10 days that no action has been taken for installation.
One of there executive named jagdish (7996787293) took the money and now he is not responding to my call. Even customer service person is not active. Its very frustrating to keep following them.

My money receipt number is 42361...
Complaint comments  Read comments Complaint category Telecommunications

Hathway — Clear case of cheating in Indore by Hathway

 Iespl on Dec 20, 2016
I have applied for connection on 14th of Dec 2016 in Indore, Scheme No.53. One of the Hathway employee (I'm not mentioning his name here as I 'm expecting company to take necessary action against him) told me that I will get connection in a day and maximum time is 72 hours. I have given him cheque for 15th Dec and money is already debited from my account. I asked him that are you sure of connectivity there, he told yes I'm very sure.

It's been six days nothing happened. I was calling him and he was telling everyday that it will be done today. On 19th of December I called him and he...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Unethical behaviour

 Amit2712 on Dec 16, 2016
Since my plan was going to expire on 16th dec, i changed my plan on-line on 15th december 2016 to the "new supermax 10 mbps 80gb pre qtrly" from hathway website by logging into my hathway account.

I was given a choice of 4 different plans. I have attached a screen capture which has the details mentioned. I selected the "new supermax 10 mbps 80gb pre qtrly" which was listed second in the options and the amount for that plan post tax was mentioned as rs.3448.85, which is the exact amount i paid from using a debit card.

Later i called the contact center and asked them...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Payment not credit to merchant

 mngaccnt on Dec 16, 2016
I made a payment from my citi credit card to Hathway around 03:00am on 16Dec and received an error page on Hathway portal the amount of Rs.1977.12 is debited from my card by citrus however the amount doesn't show up to be credited on Hathway portal. I enquired with the bank and they confirmed the amout been debited from the card. However hathway could not see any trasaction done from my end....
Complaint comments  Read comments Complaint category Credit Cards

Hathway Cable & Datacom — Payment made but not reflecting in account

 itsvickyshil on Dec 12, 2016
HI
My Hathway account number is 1572599
I had made payment to Hathway internet on 1st December with my credit card. The payment is not reflecting in my account. Internet services were disconnected and subsequently i had to make one more payment. I want refund of the first payment of amount Rs 3678.86
Hathway complaint ticket number 18011024
Transaction number is 7476651633647472042412

Regards
Shiladitya Dasgupt
Hathway Account number 1572599
email: itsvickyshil@gmail.com...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Not getting required hd channels, through subscribe for hd

 mahipatiah on Dec 10, 2016
Account no - 1081034528

Unhappy to see very few hd channels though subscribed for hd.
Earlier were able to see star sports hd1 & hd2. But now heard for these channels need to extra amount of 160 rs. Which is unfair.
If this is the case would like to look for better options.

Thanks....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Service failed

 GaUrav ChaUre PaTil on Dec 9, 2016
This is to inform you... just 10 days ago i subscribed broadband internet service but from last 3 days service is not working.when called to customer care just they made entertainment..so bad experience..already i have made all money charges so no one is caring.
please solve my query..

A/C No- 1126684786

Name- Gaurav Chaure

Complain No- 07122016W247811

complain No 2- 08122016C3180

thank you,

Gaurav B Chaure
Mo.No- 92700 72143...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Cable & Datacom — I'm complaining about the service that hathway provider is pathetic [Resolved]

 Preethyp on Dec 9, 2016
This is to inform you that i have opted for a new account no: 1127619787; payment of rs.2940 /- for 3 months made on 08th dec 2016 at 2pm please note that mr. Yogesh - mobile no :9738508012 sales executive of hathway promised that the connection will be activated within 6hours. We were in need of broadband connection hence we opted for this network thinking it will be done.
To our surprise nor did the sales executive picked our calls or never turned up after that when i called up the customer service they are so irresponsible they just give us one reason stating they will check with their...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Lakhs of bad service

 veertemple on Dec 8, 2016
I vaibhav Vishwakarma owner of Vision Earth Realtors had uing your Hathway internet Connection from 7/9/2016 In mid of October and November due to there technical issues we are unable to use there Internet Connection. We were requested a complaint against this and also visited in there office in Lower Parel as they committed that whatever's days you are unable to give service the same days you will give Extend days of using on my hathway account My Business is running on internet basis and i had suffered from a big loss i dont have any other connection.
Now my last date is over and without...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Inferior Broadband Services

 Sumeet Bhobe on Dec 7, 2016
I have availed of Premium high speed broadband services from Hathway over a year ago. Athough I am paying for a high speed 10mbps unlimited data plan, i barely get 0.10 or 0.11 mbps speeds!

Hathway has gone about giving multiple connections to everyone in my neighborhood and their already dismal bandwidth has become non existent now.

i am a graphic designer and my livelihood depends on the internet-yesterday i lost an important client because i could not upload my presentation on time....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Downtime and poor support

 Toney12345 on Dec 7, 2016
Hathway is disconnecting the internet for maintenance very frequently, when talking to nodal officer (Mohan - bangalore 08069001777) he is claiming they have send sms to intimate the same (Which is false claim, no sms send). Internet disconnects very frequently i have to manually disconnect and connect the ethernet cable multiple times a day.

Pathetic service as hathway doesn't take complaint request claiming this is a known issue and the same comes under maintenance. They are not ready to extend the validaity (Down time of 24 hours) when payment is made/taken for uninterrupt service...
Complaint comments  Read comments Complaint category Computers & Accessories

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