Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 21%
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2318
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307  
+91 80 4122 8950  
+91 24 0248 8555  
+91 24 0247 0766  
+91 75 5276 0600  

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
21%
Complaints
2318
Pending
328
Resolved
393
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Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — false complaint saying modem is not returned

 Sriraj Hebbar on Oct 22, 2018
I am getting call saying I have not returned modem, if I don't have to pay 2500 in 1 hours via online they will file a complaint and send legal notice. I am getting this call from multiple times from multiple numbers.
Around 1 and half year back hathway engineers came to my house and collected modem and other cables and they have given the receipt also, these people now asking for the receipt, how can I find 1 and half year receipt? It should be recorded in hathway office.
I have recorded every phone conversation with them, if needed I will submit all the phone conversations....
Complaint comments  Read comments Complaint category Broadband

Hathway — need to close my broadband connection

 Mohan Saravanan on Oct 21, 2018
I m not getting a proper speed from hathway broadband as such mentioned in my plan 50 mbps vs 150mbps, i have raised a complaint regarding this and raised a ticket but still it is pending morethan 2 months, everymonth if my plan expired then i m getting a call and they acting and convenice me to recharge my connection saying raised a ticket to solve my problem. But nothing is changed. Getting a worst experience from hathway...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — disconnection of internet service after taking payment in advance

 Neerajautoden on Oct 21, 2018
Ugent help required!!!

Pls note i was using 50 mbps plan 3 months @ rs 3000.

My plan got expired on 25th sept and when your collection guy came i asked him for monthly plan since i shall be relocating.
He gave me monthly option for same plan of 50 mbps @ rs 1140.

I paid him rs 1140 on 24th spet for 50 mbps plan form 25th spet to 24th oct.

Yesterday my account was suspended and when i called customer care after misguiding asked me to mail.

Therefore pls change my plan from 3 months to monthly.
I have already...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — no internet connection

 Randolph Sreenivas on Oct 21, 2018
Dear sir
Yesterday, 20.10.2018, at around 6pm one of your staff changed my broadband connection and said the connection will get activated in one hours time. Till now even after 30 hours there is no internet connection. I tried contacting your customer care number, but every time the call was dropped. It is just frustrating and you feel helpless when you cant even contact some one for help. I am doing online forex trading and i stand to lose some thousands of rupees because of your apathy. I request you to immediately to take action and see this does not recur...
Complaint comments  Read comments Complaint category Internet Services

Hathway — wifi

 Vijay Gavle on Oct 20, 2018
We have hathway connection in our home. But the speed of our hathway connection was very poor.
Sometimes it gives higher speed and sometimes nothing. We have 50mbps upto 1000 gb per month plan and afterwards 3 mbps unlimited plan.
The speed of the hathway connection was not also steady. After complaining to hathway customer service. They are not giving us proper solution and satisfaction.
Please give us help and resolve the problem....
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — harassing calls about legal cases and to return the modem!!

 Nanda Maarar on Oct 19, 2018
I am getting calls from a lawyer or civil office in delhi stating that hathway has filed a case against me because i haven't returned the modem back after the use. The biggest irony here is they never give me a connection or i never used there internet. The only thing i did is filling an application form for the connection. The service guys came and put the wire inside my room but never came back after that. I informed them multiple times about the scenario but nobody appeared with a resolution and i ended up taking a connection from another service provider. Most funniest thing is it happened around...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — not installed after full payment

 AshishkGuptameerut on Oct 19, 2018
Hi,
I have registered for hathway internet in hyderabad and done whole payment few days back with customer id - [protected], but i have been deceived as no connection and installation till now. More ever that, i have been given false promises from few days that internet will be installed soon and so on.
Please suggest, how may i sue this company in court as they are making false propagations repeatedly.

Thanks...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Hathway Cable & Datacom — regular disconnection & speed problem

 anandburli@gmail.com on Oct 18, 2018
My name anand burli
Account no. [protected]
Problem : have been promised 8 mbps speed, but the speed we have been getting since last 2-2.5 mo ths is pathetic, tge internet suddenly stops working, numver of complaibts have been made, but except for temporary solution, problem not resolved permanently. There have been major issues and they say problem will be resolced in 4 hours and sometimes it takes 2 days also.
The nodal officers number/nane wrongly publushed on site, the person who comes up says she is nodal officer for cable-tv, she gives a landline number which is rarely...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Cable & Datacom — received legal notice after 2 years of service disconnection

 Akshya Jain on Oct 17, 2018
I had disconnected broadband services 2 years back and had refunded their modem also. Now i am receiving calls and messages from couple of months asking me to submit the modem other legal action would be taken.

Today again i received a call from [protected] saying to submit the modem, these calls i had received before also couple of times.
That time also i told them how will it be possible for me to keep the receipt after 2 yrs of disconnection. This person was talking rudely

If they didn't receive the modem that time they should have been calling me asking...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — broadband connection

 Gopinath Aravapalli on Oct 17, 2018
Hi team,
My name is gopinath aravapalli, i hold a broad band connection with hathway and the account number is #[protected].

I have raised a complaint on saturday 13th october saying i have no internet connection at home and los light on the wifi router is blinking. Every time i call them they are saying they will sort it out in few hours and i see no response.

As per the agreement they are suppose to fix the issue in 4 hours and it has been 5 days.

Regards,
Gopinath...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — network suspended

 Niyatikohli on Oct 17, 2018
Even though we have paid the bill, hathway has suspended our network. I have been calling since 4 days and they have done nothing. Please look into the matter. They say that the payment has not been processed yet, but we have proof, which i have attached. And they haven't even been cooperative. All they have to say is that they will look into the matter....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — hathway broadband

 dsing on Oct 17, 2018
Regarding Service ID: 03092018W088442, I have a complaint.
Since I received a call from Ashwani (Safdarganj Branch Mobile: [protected]) on 3rd Sep'18 asking to recharge the hathway wifi. I told him that my wifi is disconnected from 1 month due to your executive Mahesh's wrong commitment to me as he took Rs 1066 first month and promised to pay only 400 from next month but after 1 month he did not pick my call. Ashwani asked the Mahesh's contact number ([protected]) and tried to call Mahesh but he did not pick the call. Ashwani told me that I have plan of minimum 550 with 5 mbps speed, if you...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — harassment calls from hathway

 SanotraSigh on Oct 17, 2018
I had taken a hathway connection in 2017 through a package deal and after being dissatisfied with services i stopped using the services.

It has been more than 6 months i am receiving messages, this is a legal notice call, please return the router and then next week i get another call "sir, please renew the service". I have been telling on each call that please come and collect the router from the address at which the connection was given, but no body comes to collect and and i keep getting legal notice messages and harassment calls.

I am sick and tired of hathway...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Cable & Datacom — installation not done and refund of money

 Joshua.rubiarun@gmail.com on Oct 16, 2018
This is arun

My account id [protected]

I paid 1400 towards baroadband installation in arumbakkam location, chennai

The money is collected couple of weeks back and the broadband is not installed till now.

The address is 7, vinayagapuram 3 street, arumbakkam, chennai 106

The executive perumal with phone [protected] and[protected] is not picking up my phone and not returning my money

I need my money back and do not want your service
Later some fraud people in Hathway further contacted me with a email from...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — installation

 Madhuraselvi on Oct 16, 2018
We are requesting 5 connection on thursday 11th and cabela's connection was done on saturday 13th... Till installation is not happen that customer executive also we not respond properly executive name is shivu ph: [protected]... We registered compliant o past two days my mobile number is [protected]not rectify... Very bad service... We can't able to suggest to frnds... Very very bad executive no proper response for call.. Disconnected the call......
Complaint comments  Read comments Complaint category Business & Finances

Hathway Cable & Datacom — refund of advance charged for 6 months

 jeddal on Oct 16, 2018
Hi Team

I am being a valued customer in hath way network for last 3 years .

My name is Jedda Mahesh reddy and my account no:[protected] .

Last month I have renewed internet connection for 6 months and I get the confirmation from the team that connection will continue to hold when you moved within the city and I have also mentioned the area am moving. Then the executive said service will be available in this area and accordingly I have renewed for 6 months . From last 10 to 15 days I am daily calling customer executive for connection update in my new premises...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — hathway broadband

 Diksha Monga on Oct 16, 2018
I have taken plan for 15mbps per month speed on 15 aug account id is [protected]. They asked me to pay 1532 inr for 2 months invoice. Their executive ist threatened for asking about refund. After that they collected router too.net was purchased on 15th aug and disconnected on 19th aug and 30aug they even collected router. And dozens of mail are sent but no respond and even no refund. I got more than 10 times call from company from different no and disturbing me and harassing me and saying to recharge whereas i am not using it....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — surrendered modem long back to hathway engineer and he told nothing to pay

 ggagan modi on Oct 16, 2018
Hi all, my name is gagan kumar mod, i have surrendered modem and other devices to hathway engineer in early 2016 year and moved out of the place.

He told me that is fine your connection will be disconnected after that we moved to new place, now after 2 years hathway call center calling me and pushing me to pay the balance amount as my due is pending. When i am not using services from 2 years, not avaialble there how can they pressurise me and do false allegation, i am fully depressed and if they will continue do so i will take strict actions with my life and can do suicide also. Please...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — very bad service to customer

 vijay kharade on Oct 16, 2018
I’m very disappointed about hathway services and promises. When i took connection, i told about my future address change and now i moved to new address and after so many requests, i got to know hathway is not available at my new address.
Now please request you, disconnect service and refund amount as soon as possible.

Account#[protected]

I sent above email long back and nobody responded. I called customer care number and they asked to send email. Today again i called and she told we are not checking emails, that’s strange. Whats use of helpdeskpune@hathway.net...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — broadband connection renewal issue

 Karnail SIngh Ji on Oct 15, 2018
Sir,
I had registered for Hathway Broadband Internet services on 11th Oct, and my services have yet not been activated and payment has been done in advance of Rs 2655.00/- (PayTM Txn Id : M712344 ). I have filed my complaints as follow:

Account Name: Karnail Singh
Account No. : [protected]
Regd Number: +91 [protected]

11 Oct, 2018 : W749808\
14 Oct, 2018: M791558
15 Oct, 2018 : W806897

The issue has not been resolved and upon my enquiry, they have already closed my complaint without resolving the issue. Request you to...
Complaint comments  Read comments Complaint category Internet Services

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