Trai — asianet satellite communications ltd

Address:

Thrissur, Kerala, 680002

I am a subscriber of asianet digital dth in thrissur (Kerala).
My monthly subscription (Customer id - ha[protected] was collected on 13 dec 19. I needed to add some more channels to my already existing pack, i called the thrissur office & requested for the same. Even after a week time they are saying that the subscription collected by the agent is not deposited at their office, hence the channel cannot be added.
Even after paying money on time and not able to watch the channels i want to is nothing but ridiculous, and totally unprofessional.
Even when i tried to lodge the complaint on ([protected]) on their customer care, the agent refused as the thrissur branch of asianet dth office does not provide bill to customers and collect the money by giving dues statement.
It is requested that the concerned dth franchise may be directed to render the services for which they are collecting money.