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Updated: Aug 20, 2025
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4242
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TRAI reviews & complaints page 112

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A
Anil Kumar Minhas
from Chandigarh, Chandigarh
Feb 27, 2019
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Address: H.no-4,Jarnail Enclave,Phase-1,, Zirakpur,Mohali, Mohali, Punjab, 140603

I have switched from postpaid to pre paid and had a security of nore than rs. 1800. Which in spite to airtel customer is not refunded. They are showing in records as sent how ever the same not recieved or credited to account. I had cleared all due before switch. The company does not want refund me after 6months of waiting and continuous request also have failed. They have squared my security deposit by putting entries and actual receipt by me is nill. Please help me in getting my hard earned money back.
Thanks
Anil kumar minhas
Airtel mobile #[protected]
TRAI customer support has been notified about the posted complaint.
View replies
Hi, I was paying 240 (226 for for semi annual they changed to 240 for monthly) for Telugu and Kannada all channels, and recently they migrated my pack to Kannada Basic and charging 290 which more for less channels. as per TRAI regulation DPO should not charge more than the current monthly pay.
Reply
mfnumlnu's reply, Feb 26, 2019
can you please let me why it is marked as resolved?
Dear sir
D2h Videocon, star Inidia Hindi -Kannada value Rs55 not added..
How can add, this pack given by star India broadcaster
I called to D2h care there not responding..
I already mailed to d2h, there also not replying. I mailed in February still not responding...
Daily I remainder.. To care
Kindly my request Pls inform to d2h
Reply
My system updates time to time
Reply
I am really disappointed trai new rule for dth users, as compare to previous trai rule its price too high for pay channel, please remove the ncf charges for users.
Reply
Dear sir,
I am cable TV watcher, cable name is Victory digital network private limited, davanagere, karnataka. These person told Rs.153/- pay only for free channel, not anyone cannot select pay channel. But trai order is any pay channels select in above pay.
Reply
Sir my videocon d2h customer Id no[protected] which is registered name as rajeev kumar I am recharge with RS300 on[protected] &problem have since 12 feb my balance is deducted but my channel is not working since 12 Feb from till date now always talk with customers care but till 20Feb problems are not resolved so please take action thanks
Reply
I am not allowed to choose my cable TV channel options according to my wish. Our cable provider scv not give me the freedom to choose the channels. They insisted me to see the channels according to their preference. How can I get the channels of my preference.
Reply
From following numbers fake calls are receiving, that too at odd hour's.disturbing sleep .numbers from calls are receiving are as follows.
1.+[protected]
2.[protected]
3.+[protected] 9 times
4.+[protected]
5.+[protected]
Reply
My name is Nadeem Shaikh I am using Videocon d2h my D2H number[protected] my channels stop 4 days only show free channels I am call Customer Care one day 20 calls customer care answer server down please call 1 hours letter my mobile number [protected] set detect daily my balance but not provide service please help me
Reply
My account no is 10283240 for videocon D2h.
Post TRAI regulations came in I have selected the required A la cart packages.
However D2H is showing only free to air channels only
Reply
Dear sir I am the client of the indigital network my stb no, [protected] from dt[protected] every time i call they have only one answer in 24 hour we will solwed your problem but they are fail so ipaid the Rs.154. so please resolve the problem, from- Hiren j chokshi.
Reply
Tata sky id [protected] me amount hone ke bawajud koi bhi chenel nahi chal rahe hai aapkecoustmer care par bhi koi call recve nahi kar raha hai tata sky ke costmer care par bhi baat kari koi bhi solushan nahi huaa my name -bhagwati lal sharma plese solushan my mobile number -[protected] na custmer care se bhi koi help nahi mil rahi hai
Reply
Is it compulsory to pay NCF for 2nd tv. As we have seen and read at many place regarding TRAI regulations and it is mentioned that it is not compulsory to pay NCF for 2nd TV. But our IN digital operator is taking NCF for our 2nd tv.

Please guide us for the same.
Reply
Dear sir,

As per the rules made by you, my DTH expenses have gone high by almost 70%. You were saying about reduction in cost by applying channel per choice but it has actually rose and rose very high. I am having connection of Hathway cable.

Please look into this, as this has actually inflated our budget.

Saurabh Aggarwal
[protected].
Reply
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    M
    Meenisha
    from Samalkha, Haryana
    Feb 27, 2019
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    Address: 771/7, GURUDWARA GALI, Fatehabad, Haryana, 125120

    I select in my pack sony happy india a pack which have 9 channels but tata sky not show all channels. Tata sky provide only 7 channels in this pack and sony happy india b pack price rs.46 after gst take by tata sky. Sony website show sony happy india pack a and b same price. I complaint tata sky because it charge channel price full but not giving us all channels facility.
    TRAI customer support has been notified about the posted complaint.
    View replies
    Videocon DTH peoples are not responding, they purposefully not activating bouquet channels and even customer service is very adamant and disconnecting calls directly. I have called them 30 to 40 times and also wrote a mail 7 to 8 times. They are not following TRAI order, it's TRAI who need to punish Videocon and resume customer services.
    Reply
    Without my permission my plan change .and also rude talk.
    Reply
    Tata Sky Customer Care's response, Mar 1, 2019
    Hi! As per TRAI direction, following the new Tariff order, service providers will migrate their customers to the best fit plan carrying their key current channels. This process is being done in a phased manner every day to migrate the millions of customers by the 31st March. Each customer has the option of changing their channels and packs at any point in time, before or after the migration. For this, please download the Tata Sky App or visit www.mytatasky.com and go to Manage Pack, or visit your nearest dealer.
    Hello Team, our videocon D2h services not working last one week and its web site and other supporting number not working .
    please resolved my problem .
    custumer id is 99835625
    mob no [protected]
    Reply
    My Videocon d2h id is 30174884 and my registered mob. No is [protected] my complaint is regarding Videocon d2h as it is not providing customers selection of single or combo channel of hd I request you to please help us as we follow trai rule very strictly .
    Thankyou
    Reply
    Sir
    Mere airtel ki DTS id [protected] pr campni valo ne apni mrji se seva suru kr di hai
    Meri camplent compny le nhi rhi hai or n hi mere pasand ke chalne suru kre rhi hai apni marji se pekej active kre diye hai
    Plz help me
    Reply
    Surendar Jangu Bishnoi's reply, Feb 21, 2019
    Airtel DTS id 3014897256 register mobail nembr 9950696928
    Compny apni marji se seva de rhi hai an chahe chenal suru kr diye hai plzz help
    Who to pay free channel. This Pay channel is channel program advertisement completely stopped and pay channel rs 19 down
    Reply
    Tata Sky Customer Care's response, Mar 1, 2019
    Hi, NCF charges of Rs.153 pm (incl. of taxes) for the first 100 SD FTA channel capacity will be mandatory as per the new pricing regulation by TRAI.
    Cable oprater cable ka bill jyada charge kr raha hai
    Reply
    As per the new order of TRAI gov. we are trying to connect with out d2h services for creatiing new plan they are not responding our calls neither their websites are working. How should we do it now?
    Reply
    We buy a independent tv set top box
    With HD chanal
    But provider off HD chanal with out information
    Sanjeev choudhary
    Reply
    I try to call d2h [protected] but call never connt my account balance is 1200 but never see any chanal.plese help he wat id do.
    Reply
    Many times I have complaint but my issue not resolved at yet.I have called many times at your customer care but everybody said that we resolve issue in 2-3 days.
    Reply
    Tata Sky Customer Care's response, Mar 1, 2019
    Hi, kindly share your RMN/Subscriber ID so we can assist you better.
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      G
      Gajendra Kanwat
      from Jaipur, Rajasthan
      Feb 27, 2019
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      Address: Jaipur, Rajasthan, 302012

      Sir main kuchh fta channels ko mere vc no. Par add karwana chaha raha hu par dish tv k kisi b madhyam (Online website, my dish tv app, miss call facility dwara) dwara add nahi karwa paa raha hu... Unke customer care executive bhi add nahi kar paa rahe hai... Kripya meri madad karen main fta channels:- pitaara, mhone, india ahead, box cinema, skystar movies etc channels mere account par activate karwana chahta hu... Wahi dusri taraf paid channels maatr miss call se add ho rahe hain...
      Ek samasya yeh bhi hai ki maine times bouquet 1 hd ko meri vc par activate karwaya hai jis m movies now hd channel b include hai jisse dish tv available nahi karwa raha hai bol rahe hain ki yeh channel hd main available nahi hai... Par movies now normal channel channel inke platform par available hain.. Kripya apse nivedan hai ki agar bouquet ka koi channel inke platform par hd main available nahi hai or sd main available hai to dish tv waale usse sd main customers ko available karaaye kyu ki customer is channel k paise de raha hai.
      TRAI customer support has been notified about the posted complaint.
      Feb 27, 2019
      Updated by Gajendra Kanwat       Sir main kuchh fta channels ko mere vc no. par add karwana chaha raha hu par dish tv k kisi b madhyam (online website, my dish tv app, miss call facility dwara) dwara add nahi karwa paa raha hu...unke customer care executive bhi add nahi kar paa rahe hai...kripya meri madad karen main FTA channels:- Pitaara, MHOne, India ahead, Box Cinema, Skystar movies etc channels mere account par activate karwana chahta hu...wahi dusri taraf paid channels maatr miss call se add ho rahe hain...
      ek samasya yeh bhi hai ki maine Times Bouquet 1 HD ko meri vc par activate karwaya hai jis m Movies Now HD channel b include hai jisse dish tv available nahi karwa raha hai bol rahe hain ki yeh channel hd main available nahi hai...par movies now normal channel channel inke platform par available hain..kripya apse nivedan hai ki agar bouquet ka koi channel inke platform par hd main available nahi hai or SD main available hai to dish tv waale usse SD main customers ko available karaaye kyu ki customer is channel k paise de raha hai...my vc no. is [protected] gajendra kanwat
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        Tapas Kr. Chakraborty
        from Durgapur, West Bengal
        Feb 27, 2019
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        Address: Rabindra nagar, Nidhan nagar, Durgapur 06, 713206

        After new guidelines of trai to customer for benefits of customers but after new regulations cable operator not giving free to air channel specially (Dd sports) and also after selection of new needed channel my pakage or monthly subscription charges is increased.
        Because trai objective is to reduce the charge but they are not reducing.
        Please guide them so that we can avail the channel with reduced cost.
        Thanks

        T. K. Chakraborty
        Durgapur, w. B.
        TRAI customer support has been notified about the posted complaint.
        View replies
        I selected 13 channels through Www.d2h.com but I got only 7 channels...Later I tried several times to add 6 more channels but the site showed error...I called the costumer care several times but They didn't help...again I tried to add my channels trough d2h Infinity app...but that didn't work though...I tried email them but they didn't respond...
        Reply
        My cable operator name BSN in Dehradun are closing dd sport when there is indian match.They are forcing us to but star sports pack Please help us.
        Reply
        Lucknow9 cable network 3A 4th floor sagar trade sender, Habbibulla estate hazratganj, Lucknow 226001. द्वारा डीडी स्पोर्ट चौनल, 150 रुपये महीना लेने के बाद भी नहीं दिखाया जा रहा है।
        Reply
        Uttaranchal cable network dehradun is charging money for DD sports channel..plz help
        Reply
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          V
          Vcsarun
          from Chennai, Tamil Nadu
          Feb 27, 2019
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          Address: Thirumazhisai Street, East Tambaram, Chennai 600059, Chennai, Tamil Nadu, 600059

          We are using scv connection for viewing the tv channels. They are billing us 230/month for showing all channels. But now due to the new rule, they have cut several channels already even though the cut off period is extended. When we called the operator, they didn’t respond properly. Please look into this. I have already emailed a complaint to their customer service at mailto:[protected]@scv.in.
          TRAI customer support has been notified about the posted complaint.
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            P
            Premaji
            from Kunnamangalam, Kerala
            Feb 27, 2019
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            Address: J K TOWERS, AILA, UPPALA POST, Kasaragod, Kerala, 671322

            I had given migration request to new pack as per trai rules during last week of january 2019. But the migration was not done and i enquired with tata sky during february first week why my plan was not migrated to my new pack. I was told that the new pack was not being reflected due to technical reasons and same would be reflected in due course when their technical issues were sorted. But on 26.2.19 my account was deactivated citing no balance. But i had recharged in january rs.240 which is more than the new pack cost of rs.152. Migration to new pack should have been effective from 1.2.19
            TRAI customer support has been notified about the posted complaint.
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              D
              DEEN HAI MAQSAD
              from Delhi, Delhi
              Feb 27, 2019
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              Address: New Delhi, Delhi, 110025

              I am user of idea and recently ported my number to idea from airtel and now i am facing a number of problems with idea.. Lack of network and internet, no stable network.. I have to change places for a fluctuation free call and internet i ported my number in january 2019 and i am still in 90 days period... Kindly help me in porting my number before 90 days... Its a humble request... My number is
              TRAI customer support has been notified about the posted complaint.
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                R
                Ravi Tudu
                from Patna, Bihar
                Feb 27, 2019
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                Address: 700033

                I am a customer of airtel dth, consumer no [protected]. As per new trai
                Guidelines i selected my new pack on 24.02.2019, scanned qr code and
                Sent sms to [protected]. I received a message that my sms has been
                Received by airtel dth and my pack will be activated shortly but from
                That day on wards my pack has not been activated. I have repeated the
                Process twice but no satisfactory result has been received yet. I even
                Talked to the customer care executives but they are unable to answer
                Me satisfactorily.
                TRAI customer support has been notified about the posted complaint.
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                  W
                  Web Guru
                  from Indore, Madhya Pradesh
                  Feb 26, 2019
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                  Address: Indore, Madhya Pradesh, 452001

                  Airtel dth they intentionally created free own 100 channels without user choice, customers adding new channels they charging extra money as ncf charge this is wrong practice. I do not want odia bengali telugu malayalam free channel they intentionally forcing to use this channels but new channels user adding they charging ncf extra.
                  After trai regulations my dth rental increased to 300 extra...
                  TRAI customer support has been notified about the posted complaint.
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                    T
                    TgSruthi14
                    from Hyderabad, Telangana
                    Feb 26, 2019
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                    Address: malkajgiri, Hyderabad, Andhra Pradesh, 500047

                    I'm using hathway cable run by star tv by a proprietor in malkajgiri, sainagar, hyderabad. I didn't subscribe any channel for the month of february now they are charging 250 instead of 130... I asked them why we have to pay. They were very arrogant and shouted do whatever you want if you want to continue you need to pay 250 now they are not playing any channel they were talking very rude
                    TRAI customer support has been notified about the posted complaint.
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                      S
                      sollin
                      from Vijayawada, Andhra Pradesh
                      Feb 26, 2019
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                      I am a Sun direct customer As per TRAI instructions I want to choose my channels. But sun d th is forcing a pack on me & I am not able to choose my channel. Sun Direct customer care is not coming on line.They are forcing 4 packs on consumer.Please help me
                      All the DTH operators have to give wide publicity.But SunDth didn't give details.They have their own priority & trying to force their wish over the consumer.For example, in it's package, certain good chsnell is missing
                      Hence I request you to take necessary steps & solve my problem
                      Thanks
                      TRAI customer support has been notified about the posted complaint.
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                        T
                        thoppilabhilash
                        from Neyyattinkara, Kerala
                        Feb 26, 2019
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                        Address: Thiruvananthapuram, Kerala, 695014

                        I am residing in trivandrum, kerala. I am preferring to watch malayalam channels. I am using sundirect dth. They are not providing the right to select my required channels. They have make bunch of channels in a pack and they are forcing us to take these packs.in the packs they have not included some of my required channels and included some unwanted channels. For example 140 channels included in their fta1 basic pack, charged rs. 130+18%gst.in that pack they have not included mazhavil manorama hd channel (Free to air) and included some not required channels. They are not ready to make any changes on that pack. If i required hd then they are told me to spend rs. 331+18%gst. I the case of malayalam, only 3nos of hd channels are available in their platform. From that it self only one channel is free to air.
                        TRAI customer support has been notified about the posted complaint.
                        Feb 26, 2019
                        Updated by thoppilabhilash                         I am residing in Trivandrum, Kerala. i am preferring to watch malayalam channels. I am using sundirect DTH. They are not providing the right to select my required channels. They have make bunch of channels in a pack and they are forcing us to take these packs. In the packs they have not included some of my required channels and included some unwanted channels. For example 140 channels included in their FTA1 Basic pack, charged Rs. 130+18%GST. In that pack they have not included Mazhavil Manorama HD channel (free to air) and included some not required channels. They are not ready to make any changes on that pack. If i required HD then they are told me to spend Rs. 331+18%GST. I the case of malayalam, only 3nos of HD channels are available in their platform. From that it self only one channel is free to air.

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                          M
                          Madhu Dhanya
                          from Tindivanam, Tamil Nadu
                          Feb 26, 2019
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                          Address: Shanti Nagar, Palakkad, Kerala, 678014

                          Dear sir,
                          Post Trai recommendation to select inky required channels. Most of the selected channels are blurred with screech audio.
                          Most of the HD SD channels are now useless even after paying so much per channel. Some of the channels for eg are republic TV, romedy now HD, mnx and many more. The dth provider is airtel.
                          This is not specific to one location. I have witnessed this both at coimbatore and palakkad.
                          TRAI customer support has been notified about the posted complaint.
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                            S
                            sk.kumar
                            from Noida, Uttar Pradesh
                            Feb 26, 2019
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                            Address: infospace noida sec 62 u.p., Gautam Buddh Nagar, Uttar Pradesh, 201307

                            I port my number in Jio but facing network issue. I can not make any call or not use internet. I raise a complain on jio helpline but they told that this issue resolve in 60 days. But i can not access any call or message in my office and hamper my work. Mostly my number is out of service area. Jio customer are helpless and only told for wait 60 days.
                            TRAI customer support has been notified about the posted complaint.
                            Mar 06, 2019
                            Updated by sk.kumar                             What is the status of my complaint
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                              Ujwalkini
                              from Gurgaon, Haryana
                              Feb 26, 2019
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                              Address: Bangalore, Karnataka, 560037

                              Hi,

                              As per new trai regulations all dth operators should allow customers to pick their selected channels. So as per the law we should go for a basic plan and can hand pick some channels on ala carte basis. So each channel will be having a price and 18% gst extra. This is fine. But what sun direct is doing is completely illegal. First it will not allow me to directly choose the channels and pay for it one shot. First i should be having a balance in their account. If i recharge 100 rs he is deducting 18% gst and crediting remaining amount. So with the remaining amount i need to pay again 18% gst while choosing channel. Why the hell customer has to pay gst twice. What is the use of this new system, where we are ending up paying hell more than earlier. Is this what been directed by trai or what sundirect is doing.

                              Kindly have a look into this on priority and save money of sun direct customers.
                              TRAI customer support has been notified about the posted complaint.
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                                A
                                avi78933
                                from Bhuj, Gujarat
                                Feb 26, 2019
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                                Address: West Godavari, Andhra Pradesh, 534198

                                My cable operator not providing to select prefered channels, local cable operator prepared a set packages, they are only giving option to select that packages, cable operator is saying that we dont give that package recharge with full package there is no another option, trai published that we can select individual channels but it is not applying by the cable operator. That minimum package is more than the regular colletion of cable tv. So enough action should be taken for this issue. They are getting huge profits by this method.
                                TRAI customer support has been notified about the posted complaint.
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                                  D
                                  DigantPatel
                                  from Mumbai, Maharashtra
                                  Feb 26, 2019
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                                  Address: Gandhinagar, Gujarat

                                  Hello sir,

                                  Gtpl cable tv is suddenly stopped working on 4th february even i have already done payment for 250 rs monthly pack that expired on 16th february.
                                  I also tried another and selected "gujarati popular" 7th/8th february and done payment of rs 266 (For 280 rs monthly pack) but it's again auto selected "gujarati starter" pack at evening, i don't want this pack

                                  I have already sent 4-5 emails on [protected]@gtpl.net and i got reply like saying that contact to local person. Local person said it takes time then we will see.

                                  I have already paid rs 399 (199+280) as a balance, now how can get my money back or settle that money.

                                  I haven't received any satisfactory answer so sent email to nodal office on 13th feb 2019 but also not got any satisfactory answer. I sent more than 7 emails to nodal officer as well but each time they says that connect with local office.

                                  My complaint sr no are 1146287 and 1152059

                                  Please help me on this matter

                                  Thank you
                                  TRAI customer support has been notified about the posted complaint.
                                  Feb 26, 2019
                                  Updated by DigantPatel                                   I have already told them to stop it so my money is locked but they don't do it and charge me per day without given proper service (means channels)
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                                    M
                                    Muthu Kumar Anand
                                    from Chennai, Tamil Nadu
                                    Feb 26, 2019
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                                    Address: Chennai, 600100

                                    Not providing the channels we selected but deducted the amount for it.. Customer number :[protected]. Even after repeated reminders and call no actions have been taken yet... And the customer services calls have been unpolite.. And requested me to complaint to trai if you dare.. And they say our services will be provided in the same manner. I told it's not fair according to trai rules. But the never care.. My contact number is [protected].
                                    TRAI customer support has been notified about the posted complaint.
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                                    Same situation is with me I have done recharge of 370 Rs and 400 Rs within this month on 3rd feb and 16 th feb still no channel is provided. How can 400 Rs recharge expires within 3days snaps attached.Customer care executives cutting calls in-between conversations putting our phone on hold for about 20-30 mins, many a times saying we will resolve then again the same situation.MY Customer ID[protected], Ph [protected], [protected].Loosing hope of getting any resolution from Videocon d2h as several times I email but not getting any resolution.
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                                      Mahantesh KM
                                      from Mumbai, Maharashtra
                                      Feb 26, 2019
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                                      Address: #209, 6th cross, Karannashree layout, Medahalli, Virgo nagar Bangalore- 49, 560049

                                      Hi trai,

                                      I am writing with regard to airtel dth.

                                      The airtel dth is torturing people without reason, as per new trai rule i'm unable to select our own pack. I did my own pack last week, however till now it is not activated and not allowed me to pick my channels.

                                      Also there are duplicate channels due to which they are charging same channel twice.
                                      TRAI customer support has been notified about the posted complaint.
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                                        vishnumodi
                                        from Delhi, Delhi
                                        Feb 26, 2019
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                                        Address: Bikaner, Rajasthan, 334001

                                        Hello sir/madam,

                                        I am from bikaner (Rajasthan). They don't give me proper channel selection list.
                                        In some channel price, they added extra price also as like z-news original price (0.10rs) and our cable operator price (0.50rs). They also don't give free-to-air channel selection also. Please takes action.

                                        Pfa for all channel price list. They gave only attached channel selection and also telling you to have to select that channel or bouquet.

                                        Thanks & regards
                                        TRAI customer support has been notified about the posted complaint.
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