TRAI Complaints & Reviews

Hii sir
I am using airtel sim minimum 8 yrs, now i am working in saudhi arabia so my airtel sim using in my home in india, only for incoming calls, my balance also 379 rs but now airtel cut my incoming call and customer call ask me recharge or this number deactivate after 15 days, then after 1 month your number will be sale for other customer, what is a new traffi in india now india is developing country the telecom users came back please take action for airtel

Sir i m a housewife and an advocate. Just to pass my time and to earn a part time income to support my family, i m working part time from my house.
I have no intention to hurt or harass any one. But still my mobile no has been blocked by TRAI.
I request you to kindly unblock my no. and oblige.

Thanking you,

Renu Bhatnagar
Vodafone User
Dwarka New Delhi

I got the message from airtel and vodafone cellular company that they deactivate the incoming & outgoing call if i'm not recharge every month starting plan of 35₹. And har month 35₹ recharge karne ka har ek ke liye capable nahi hai. So the small recharge coupon of 10, 20&30₹ are very useful & that recharge not limited only one month. So airtel, vodaphone small recharge band karke bahut nuksan hone wala hai because most of customers prefer jio because jio gives unlimited talktime & internet.

Today, i've checked *122# on my idea mobile no. [protected], and after few minutes one pop up is appear, in which 159 rs offer being provided for 28 days, unlimited calling and unlimited data.

So i recharged thru my main balance, i had more than 200rs.

Got success message that, 159rs has been debited thru my main balance, remaining balance is 62rs.

I've shocked because i've not received mentioned service as per their offer which is unlimited for 28 days.

So i called their customer care department, her one of their colleague named mohini said you did thru your main balance, thats why your offer was not applied.

I asked idea company that, no where mentioned that you have to recharge thru retailer or online website or main balance. All they told you have to call us every time before recharge. What rubbish is this, open fraud. Fully scam idea company.

They denied to give my 28 days which i've paid for,, also not giving refund either.

I've paid 159rs for nothing, all they took my money. Still my outgoing calls are barred, because of some their cheap plan is activated. Which is idea to idea local 10p/minute for 20 days which is totally no use of me.. Very unfair

I've screenshot of both that they are providing such offer, but ended up failing to give.. You can check below, it clearly stated that 159 for 28 days, no mentioned of recharge retailer whatsoever.

Also one question, if they already brought monthly pack which is mandatory for all, then where the hell there such plan exist. It simply means vodafone idea pvt ltd is being playing with customer heartlessly.

Kindly respond me trai, if you brought up such monthly pack, then you should also boycott such fake plans which is of no use now days. I know you understand fully,

Lets see where you decision goes, towards customer priority, or towards how to earn money by deceiving

Either give my refund of 159 so that i can recharge 199 thru main balance, or manually activated the plan as i've paid already.. They have no right to keep my money for nothing, keep my connection barred still.

Or if not, i'll go to higher authority.

I'm done talking you.

Regards
Deepak
[protected]

Hi sir,
I got message from idea cellular that they are disconnecting my incoming calls and outgoing calls if iam not going to recharge every month. As per trai guidance if there is no incoming and outgoing calls for 3-6 months, then only they can disconnect calls n deactivate sim. Could you please do check and give necessary action in priority...

In my area jio internet connection is very slows, it show's download speed is 45 to 55 kbps. It is big problem to us, i was many complaint at jio customer care service but they could not respons us.in my are there are tow jio towers installation about 800 meter far distance in my location. But network signal is very poor. Always shown 2 signal bar in our mobile.
My address is
Vill - mout gaon
P. O. - bokolai
Dist - golaghat
State - assam
Pin - 785625
Landmark - kakotychuk community hall
Mobile - [protected]

Name. Ramesh. S

Address
Apollo flats. C - ground flr. 3 multi nagar main rd gerugambakkam chennai. Tamilnadu

Mobile number. [protected]
Email id. [protected]@gmail.com
Faulty telephone number [protected]. [protected]
Service provider. Airtel

Grievance description

Sir

I am using [protected] and [protected] prepaid numbers for business. [protected] personal purpose. [protected] by my wife and [protected] by my mother.

All the lines are disconnected without ibtimation or notice since last few weeks without any statutory laws or orders but informed by airtel when visiting that its done by trai orders which misrepresentation and false.

I have given complaint to airtel which they are not acknowledging and not responding. The nodal and appellate is not taking complaint without s. R. No. And they are not issuing complaint or sr no also.

The trai complaint resolution redressall time is one week but since last almost one month all cell numbers disconeeded causing heavy revenue loases, physical mental damages various ways of harraiment by airtel.

Airtel is forcing to recharge everymonth like postpaid which is against the policy of prepaid contract agreed by airtel to its subscribers and usage regulations as directed by trai.

They are not showing any statutory or trai orders but claiming verbally its trai approved order.

We requested them to follow guidelines of trai by reconnect lines immediately and allow us to with minimum quarterly recharge and call usages as per the norms but airtel acting unlawfully and hareasiing to the core. They are not allowing us to get port code to switch to other operator also.

Hence this complaint and kindly please do the needful for resolution at the earliest by getting me necessary resolution and compensation for the damages.

Thanking you

Ramesh s
[protected]

Sir despite of my holding of balance in my airtel account i'm getting messages that my number will get deregistered if i don't recharge with minimum plan of 35rs starting pack and if i do not recharge my airtel numbered against my number then my number will get deregistered despite holding a minimum balance in my account please trai take some action against airtel against this issue...
Please help me in this regards...

Mobile network like airtel has maximum recharge values. The minimum is rs.35 and validity is one month. Customer has to recharge renewed monthly else outgoing is cut offed and incoming cut offed by fifteen days. Even if balance is, validity cut offed.
Trai has to take steps regarding situation of and about mobile networks maximum recharge values.
Thankyou.

Sir /madam
I have purchased a redmi 6 three months ago but it's has been hanging after few days so i submitted the mobile phone in to mi service centre samastipur. He told me it's display issue he ask me give some time after 7days he called me. I will receive my cell phone but i can't check another issue. My cell phone setting had changed as like before submitted mobile the fingerprint scanner is ok but recently i can try to use fingerprint lock setting but it's not available. Than i will go to service centre again but he didn't respond.
Thinking you

I have 2 sim cards with airtel number one is official and the other one is personal for some reason ma official number has been blocked and the second day itself my personal number also gets blocked which is of very important as everything is linked to that number plss it's a request to release ma personal number as i promise to never again repeat the same

Dear sirji/madam ji.
My vodafone prepaid mobile number is [[protected]]. It's outgoing calls & sms blocked by trai and vodafone company.
I am not using any telemarketing etc.
Kindly tell me why you block my outgoing service.
Can you provide me any evidence about telemarketing.
I am waiting for ur reply.
Plz reply me at my mobile number / whatsapp/ gmail.
My name : prerna
Mobile : [[protected]]

Hello sir/madam,
My vodafone number [99992891] is blocked by trai saying that i had made an promotional sms/ call without registering in tele marketing registration, but the fact is, i am working in a reputed company and my work is not at all related to marketing profile to send any promotional related sms/call. It is my personal number and this number is linked to bank account. You can also check my previous call logs from this number and verify it. I am requesting you to unblock my number as soon as possible or provide me the reasons for blocking my number else provide me the details of the person who gave complaint to block this number.
This is not at all done, you are blocking a personal number without verifying, notifying moreover without any reason. If you are not ready to unblock my number, atleast you have provide the details or reasons for blocking it.

Phone number - [[protected]]
Service - vodafone, punjab

My mobile number outgoing calls and SMS services disconnected by Vodafone to recharge unlimited or combo packs of min 35 rupees to resume services.
Because of this i am unable to complete MNP to switch to other service provider's.
Min united pack available in voda phone is 1000 ruppes. This sounds like a dadagiri by network provider Vodafone.
At least we should be allowed for MNP.

One of the airtel fake sales executive came to out sgy govt office and sold his product, and told us to this offer is only for govt employee
So few o[censored]s paid rs 6000 the amount and purchased the sim card + router offer, he told us that sim card will start working post 4 hours
Post 4 hours we are trying to reach out to him we couldn't able to reach at him.
At same time we have shared our adhar card copy with him, so that we are bit worried about the same.

If the people are daring to come at govt offices and making people fool and what about the common people

Please help us to get our paid amount and mis use of the documents

Regards,
Sonal khadde
Mobile# [protected]

I have got offer in airtel.in app for international roaming for rs.2499 which includes 500mins outgoing and incoming, 5gb data. After i recharged and went to usa i am not able to make any outgoing calls. When i further called to airtel customer care from usa they are asking to recharge another rs 500, so that i can make/receive calls in usa. Misleading information about international roaming by airtel. Pls request refund of my money if they are not able to provide as per their note.

Reference #[protected] dated 22/11/2018 prepaid number

We are from a corporate company, having almost 500 corporate connections, believing the way vodaphone has marketed their product from previous connections we have got port to vodaphone 6 months back, from the very 1st day we are facing serious call drops and network issues, many times we had escalated the same to vodaphone, every thing went vein. No proper support so we are approaching trai - kindly support us to come out of this issue.

At the time of buying my Airtel SIM it was write down that the SIM is with lifetime validity, but now my incoming and outgoing call was stopped today, though my balance was ₹7. I called customer care, the said TRAI revealed a notification to do a minimum ₹35/mnth recharge, if you not do so then your service will be disconnected automatically. So I forced to do a recharge of ₹35today as I had to do a very important SMS.
Problem occured with [protected](Airtel)
Contact no.- [protected]

Respected sir/madam,
We would like to lodge complaint on behalf of residents of of h. No. : 136-137 b-block, gali no.5, uttrakhand enclave, burari, delhi - 110084 and thereby putting the life of residents in vicinity in hazardous situation.
Our complaint is specific that, one resident of of h. No. : 136-137 b-block, gali no.5, uttrakhand enclave, burari, delhi – 110084 – had licensed his premises to mobile company for installation of mobile tower in midst of residential area o[censored]ttrakhand enclave, burari, delhi – 110084.
When residents o[censored]ttrakhand enclave, burari, delhi – 110084, came to know about this fact, they immediately objected the said installation and also requested to the said mr. Prabhu saxena for termination of leave and license agreement and stoppage of installation of mobile tower and also informed him about the hazardous effect of radiation, which eminates from the said mobile tower upon the human body and also shown him report of deccan chronicle & various reports.
In spite of this, the said mr. Mr. Prabhu saxena, flatly refused to pay any heed to the said fact and evasively replied to residents o[censored]ttrakhand enclave, burari, delhi – 110084 that ”do whatever you want, i will never terminate the said license
As you know that, it is general rule that, the mobile tower has to be installation 50 meters away from the residential area as the radiation eminating from the said mobile tower causes various effects on human body and worked as slow poison upon the human body. Therefore, various building societies are refusing to install the said mobile tower on their building. Hence, the said mobile company choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect
As per the rules it is the necessary to give structural stability certificate and drawings, building owners' agreement copy, no objection certificate from neighbors and surrounding areas and other documents has not been given and the neighbours has objection to this installation in their areas.
We therefore request you to kindly look in to the matter personally and see that the above tower is removed immediately from the above house in order to prevent further damage to the health of innocent people of the area.
Yours faithfully,
Ramesh singh negi
House no.:138 block-b,
Gali no.:5, uttrakhand enclace,
Burari delhi -110084
(Near joseph and mary public school delhi)
[protected]
[protected]@gmail.com

They took advance and didn't provided the service. We have been calling customer care and salesman for 3-4 hours everyday. They are reluctant to solve our problem. They register our issue and mark it resolve without doing anything. We have tried reaching their senior officer but we are unable to do so because o[censored]navailability.
We are severely disappointed with the service and feel cheated.

Kindly help us with the issue. We want some penal provisions against them and ensure their accountability.