Trai — broadband disconnection

Address:

Chandigarh, Punjab, 160020

My internet is not working.
I requested reliance broadband to rectify it and was not address.
I have all details from aug time frame.
In september, i have requested to disconnect my connection.
But they are not doing that... They have even not taking phone request to disconnect the connection.
I visit their store where i paid last bill. But they say they do not accept request here.

Can you please help me to disconnect my broadband and help me to get my money back for last 2 months when my internet was not working.

— forwarded message —
From: atul parti
Date: mon, sep 25, 2017 at 9:03 pm
Subject: re: disconnect my internet
To: "[protected]@relianceada.com", anil. [protected]@relianceada.com, [protected]@relianceada.com

Gentle reminder to all!!!

On sun, sep 24, 2017 at 8:44 am, atul parti wrote:

No action so far...
I am trying raise this complaint but seems like no one is following.
Added anil sir, may be now you will take it seriously.

If not... More email will be floating soon...

On thu, sep 7, 2017 at 1:19 pm, atul parti wrote:

Please disconnect my internet connection asap as it is not working for last one month. I have made many requests. Nothing helped me.

Disconnect my internet connection and refund my money asap.

Account details:[protected]
Billing account number: [protected]

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With regards
Atul parti
[protected]

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With regards
Atul parti

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With regards
Atul parti

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With regards
Atul parti

— forwarded message —
From: [protected]@relianceada.com
Date: tue, aug 15, 2017 at 7:29 am
Subject: re: internet not working [t[protected]rs010z4810023]
To: atul parti

Dear mr. Parti,


This is with reference to your e-mail dated july 27, 2017 for your reliance broadband subscriber id[protected], regarding connectivity issue.


We regret the inconvenience and delay in response.

As per the confirmation received from the concerned team, the connectivity complaint registered vide service request id[protected] is resolved.


Further, if any issue persists kindly write to us.

Assuring you of our best services always.


Thank you for choosing reliance.


Regards,


Soni kori
Officer-customer care
Reliance communications limited.


For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

Facing trouble connecting to your reliance broadband? Fix it yourserlf with quick resolve!


Simply log on to www.reliancebroadband.co.in and click on utilities — quick resolve to download!


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


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— original message —
On july 27, 2017 at 9:05 am, "atul parti" wrote:

Internet not working. This time modem not working


Account details:[protected]

Billing account number: [protected]
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With regards
Atul parti