Trai — cable tv complaint against act cable operator in bangalore

Address:

Kumaran Apartment, Block 2,2nd Main, Babuji Road, Ramamurthy Nagar, 560016

As per trai new guideline customer should select the 100 free to air channels for rs 130 but in bangalore the cable operator act is not following the same. As per the list in the 100 channel list there are 13 swayamprabha channels, 11 act own tv channel and 1 train timing channel.in reality i am not able to see all the 11 act own tv channel and train timing channel but the act customer care told me all the channels are available and i am not checking properly which is not the reality. My concern is from act tv total channel list apart from dd odia there is no other odia channel available where as all other indian channel s are available. Previously i used to see odia channel but now those are not available. When i checked the customer care as per them as per the trai guidelines they have made the 100 channel list. If customer is paying money then why the cable operator imposing some channels which customer do not want to see. As i mentioned channels like all the 13 swayamprabha channels, 11 act own tv channel and 1 train timing channel which many customers (Even me) do not want to see. If the channel providing other language channels then why blocking odia channels. Really is there any guidelines from trai for act tv for channel selection? I need your intervention in this regard to stop the monopoly of the cable tv operator.