ACT Fibernet Complaints & Reviews

I am writing this to highlight the extremely poor service experience I have been facing with ACT Fibernet, despite being a long-term customer.

I am subscribed to the Storm 450+ Mbps plan, but for a long time I have been experiencing:

Frequent internet downtime (1–2 times every month)

Internet speeds consistently below 70 Mbps

Tickets being closed incorrectly without resolutionbr...

I am writing to express my extreme frustration and disappointment regarding the consistently poor service, lack of communication, and multiple service failures experienced over the past two months concerning my ACT connection under Account Reference:[protected].
The entire process, from service transfer request to final disconnection and refund processing, has been plagued by unilateral ticket closures, zero communication, and a...

To,
The Customer Support Team
ACT Fibernet

Respected Sir/Madam,

I am writing to formally request the disconnection of my ACT Fibernet services, as I have not been utilizing them since June 2025. Due to some personal reasons, I have decided to discontinue the connection at this time.

Accordingly, I kindly request:

Immediate disconnection of my Fibernet services.br...

We have paid the complete amount on friday for the installation of the wifi and it's been 4 days yet no installation happened till date. We contacted them yesterday demanding the refund and they asked for one last chance and today we are waiting at home for them to install and they did the same. No installation, no updates. And we had to call today as well for the refund and they made us sit till night saying that the installation is on the...

I have paid Rs 2120/-for new Act Fibernet connection ahead on Sept 16th, 2025, for 3 months. Instead of issuing a new connection they reactivated an old connection which was disconnected from past 6 months. Act has a clear policy stating that if the connection is disabled for 6 months, it should be treated as new connection when customer comes back after 6 months. without my knowledge they reactivated the old connection and charged me extra...

My internet is not working since 01-11-25 night 9 pm. I have given complaint through the helpline and they told me that they will solve before 9 pm on 2-11-25, but nobody even called me.

Reporting to the nodal officer does not have any response. No rectification done.

On 3-11-25, they have called me on 1 pm and told me that they will come at 2.30 pm but he called me at 8 pm and asked if they can come to repair...

My internet services got interrupted on Saturday 01.11.2025 night around 9 pm. I have complained through the customer care number, and they have given the ETR around 2nd November 9 pm to resolve the issue.
Nobody called on 2nd November, and none visited.

The ETR was then shifted to next day 3rd November, 9 am, but not cleared, nobody called. I have mailed to the nodal officer who did not respond but auto reply came to...

Again my net connection is out of service. Worst to the core service from ACT. Is this the way the customer service is being done. Already no connection last week again restored after 2 days again out of service. Please disconnect my connection and confirm. Frustrated with ACT. Very Very Poor Service. Please see my service record. Today i paid my bill also but still connection is out of service. No permanent solution provided by the Service...

I have taken ACT connection ID[protected] on 27 SEP 25, CHN AMZ Streaming 6M MESH and paid in advance 9k for 6months. The commitment was to provide a good and stable internet, so paid 6months in advance for latest MESh router. There are issues identified in first 2 weeks and complained about
1. network failure, 2. frequent disconnection, 3. unstable internet, 4. no power back, 5. improver router bandwidth config.
I am unable...

I am writing to escalate a long-pending issue regarding the removal of the ACT Wi-Fi box at my residence. We have not been availing ACT services for over 2 years, yet the box has still not been removed.

Recently, the wires from the box have started hanging loosely, posing a direct safety hazard to passersby. The landlord has also requested immediate removal, given recent incidents of electric shocks in the vicinity.
br...

I obtained the internet connection from ACT fibrenet on 23rd September, that is hardly twenty days ago. Even within the short duration of less than 20 days, four times there were disruptions and the present one from yesterday, i.e., 10th October till now, no resumption of the service. No way to connect with anyone as the helpline are really a nightmare to get connected with anyone. When I wrote to the Appellate authority about refund of amount...

I have disconnected the connection on 10th Sep, 2025 as the connection quality was not good. I just renewed but canceled it due to bad quality of the service and connection. I raised request for a refund but they issued refund to my account. How do they expect me to use the amount? by re-taking their bad quality service and connection? I asked for a proper refund to my bank. Even after multiple calls and follow ups, no response. They intentionally...

Location: Domalguda, Hyderabad, India

It's been a week that my internet is not working and i have also raised a ticket SR[protected]. In my apartment, other users of ACT Fibernet are able to access the internet.

The issue with electricity department was already fixed, it's been resolved with government 10 days back. I have checked with other service providers.

The response from the customer...

*Subject: Internet Connection Issue - Urgent Attention Required*

Dear ACT Fibernet Customer Care,

I'm writing to report an issue with my internet connection. Despite multiple attempts, I'm unable to connect to the internet due to a disconnection or outage. This is causing significant inconvenience, especially since I'm working on an urgent project that requires a stable internet connection.

*Details:*br...

My Internet got disconnected this Wednesday 3rd of September 2025.
I raised a complaint SR[protected] (see screenshot)
I got a message that it will be resolved by evening same day.
Today is 8th September 2025 (6th day) Still not resolved.
Daily I get 2 SMS. one telling that they are working with electricity department to restore earliest. 2nd telling that Resolution time is changed to 9pm of that day.
Same...

I was shifting my house and requested for relocation service on 29 Aug 2025 and selected the slot for 31 Aug 9AM - 1 PM.On 31 Aug till 1 PM no one called from ACT and when i called the support they said that the executive will reach in 1 hour.But they did not when i reached again on 4PM they said that will reach around 6 PM.when i questioned if they could do their work after 6 when it is dark they assured that the executive can do that.Till...

I’ve been very patient with the internet service issue due to wire cuts for the past one week. The issue was resolved as of yesterday, however the service went down this morning. There was no communication from ACT about the outage. I raised a ticket and contacted the support team and spoke to an agent called Ahmed. He was very impolite and unprofessional. He wouldn’t let me cover the issue I am facing and talks over me. And says I need to be patient and he basically asked me to screw myself. I asked for an escalation and he straight up denies and says I have to wait until the issue is resolved. I pay for this service 6 months in advance and I don’t raise complaints even if there are issues. I would like someone to address this kind o[censored]nprofessional behavior and how does the company hire such people who are not trained on how to work in customer service environment. I would like someone higher up to take an action on this personnel. These are the kind of representatives that ruin the image of the company as a whole. I am a cybersecurity professional and I know how the network works. But, no matter how upsetting the issue is I do not misbehave with my clients. I would like someone at ACT take this as a strong feedback and train those personnel on soft skills. Basics such as how to be courteous.

No internet since 3.00pm today only . No green light only orange light is .Unable to register my. Complaint through act fibre net App.Pl resolve....

I am an ACT Fibernet subscriber based in BTM Layout, Bangalore, and I’ve been facing persistent high ping, unstable routing, and degraded online gaming experience, specifically while playing Mobile Legends: Bang Bang (MLBB). Despite the company’s promises of lag-free gaming and consistent low latency, my connection frequently routes through Delhi or Chennai, instead of Mumbai (nearest optimal location), resulting in ping spikes exceeding...

I am writing to raise a serious grievance regarding the highly unprofessional and unreliable service provided by ACT Fibernet.
I opted for a new ACT Fibernet connection on 6th June 2025, after making a prepaid payment of ₹2, 301 for a 3-month plan. While the payment was processed promptly and installation completed the next day (7th June 2025), the service quality deteriorated almost immediately.
On 8th June 2025, just one...