ACT Fibernet
Atria Convergence Technologies Ltd.
Customer satisfaction rating: 56%
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3942
COMPLAINTS
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ACT Fibernet Customer Care

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Address
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar
Bengaluru
Bangalore District
Karnataka
India - 560010

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
48
down
118

Additional info

Mr. Shreyas Bangera
Nodal Officer

Mr. Anand GS / Mr. Suresh Babu
Appellate Authority

9:30 a.m to 6:30 p.m (Monday to Friday)   


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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56%
Complaints
3942
Pending
367
Resolved
2028
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 05:00 pm
Tue 12:00 am - 05:00 pm
Wed 12:00 am - 05:00 pm
Thu 12:00 am - 05:00 pm
Fri 12:00 am - 05:00 pm
Sat 12:00 am - 05:00 pm
Sun 12:00 am - 05:00 pm

ACT Fibernet Complaints & Reviews

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I raised a complaint to disconnecting my internet connection but they are disconnecting and when I call them they are hanging...
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Compliant Againts ACT Fibernet Bangalore :

Account :[protected]
Name : Gurudatt S
Mobile Number...
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I am facing two problems.
1. i paid the bill on 16th sep but from past 4 days my internet is not working. plz resolve...
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Subscribed unexpectedly Hungama account through ACT. Paid bill twice and not using Hungama. Request to unsubscribe immediately.
Sep 18, 2021

Complaint Status

ACT Fibernet customer support has been notified about the posted complaint.
Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
1 Comment
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    I am Rishikant Tiwari who was applied for new connection in Delhi on 14th September 2021. Which your seller had said, everything will be done in one day and now reading to look into it because today 17 September 2021 just went through it only. If seen, where has you gone that everything will be started for a maximum of 2 days, but you can see for yourself that it is not being worked on, so I am forced to read email and start my work and office. Taking leave also increased but because of your company I am also suffering.

    Therefore, Sir is requested to either get everything started from 8 to 10 in the morning or you should get all that you have engaged from here because I cannot take leave from the office.
    Sep 17, 2021

    Complaint Status

    ACT Fibernet customer support has been notified about the posted complaint.
    Verified Support
    Sep 18, 2021
    ACT Fibernet Customer Care's response
    Hi, We regret the inconvenience caused. Please share your registered contact number. We will look into this for you.
    Hi, We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your registered contact number.
    1 Comment
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      This is the email regarding refund on your ACT broadband account number[protected]
      mail initiation of disconnectionbr...
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      Act Account:[protected]
      Name: K L N Naga Aditya

      Vijayawada ACT fiber:

      To start with,...
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      Hi as iam an existing customer to act fiber. Already I have paid the cable charges. Now why do I again need to pay 650 as...
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      Dear Sir,

      Date of Incident: 16.09.2021 (19:35)

      Subject: ACT Fibernet not paid RENTAL Charges...
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      Eleventh Attempt here to Get Response from ACT team

      Act connection has been disconnected saying "requested...
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      Internet is frequently disconnecting, interrupted and slow Buffering in MC NAGAR, 1st Main Road, HASTHINAPURAM, Chennai -64.
      Most of the time area technician giving a same reply cable got cut.
      Nowadays ACT is not ACTIVE, next subscription planning to switch to AIRTEL FIBRE BROADBAND.

      POOR SERVICE.
      Sep 16, 2021

      Complaint Status

      ACT Fibernet customer support has been notified about the posted complaint.
      We regret the inconvenience caused. Please share your account ID. We will get in touch with you.
      1 Comment
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        Hi,

        This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive...
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        I am using act fiber net with monthly plan, on sep 1st, it automatically changed to 3 months plan, when i contacted to customer...
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        I Have paid Rs 9445 for renewal of my plan. 10 days has passed since the payment yet my account is still suspended. I have...
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        I'm writing from Jayanagar 5th block, Bangalore. Everytime there's power outage in the neighborhood, ACT connectivity goes down. I have to keep raising tickets everytime and it's getting to be a nuisance. Does the company not track repeated complaints from a specific area and fix issues pro-actively? I will be logging a request for refund of the 6 month advance payment and then switch to a better ISP.
        Sep 14, 2021

        Complaint Status

        ACT Fibernet customer support has been notified about the posted complaint.
        Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
        1 Comment
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          I want to submit Complaint Positive Review Neutral Comment
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          Dear Sir,

          I have applied for new connection on 28.09.2021 in Cpimbatore Saravanampatty.

          Act...
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          ACT is one of the worst when it comes to customer service. If your network gets disconnected because of some issue, you won’t...
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          Hi,

          I have terminated my Act Fibernet internet connection a few weeks back (25th Aug 2021) because of their...
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          Hi this is regarding ticked no. SR[protected]. I want to disconnect the service. But its been 48 hours now there no update on it yet. I have been facing issues frequently with this service.
          Sep 11, 2021

          Complaint Status

          ACT Fibernet customer support has been notified about the posted complaint.
          Verified Support
          Sep 12, 2021
          ACT Fibernet Customer Care's response
          We regret the inconvenience caused. Please be assured that our team is looking into this.
          Verified Support
          Sep 13, 2021
          ACT Fibernet Customer Care's response
          We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App ( https://bit.ly/3jjgLTj )
          Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
          Hi, Account number is[protected] regarding ticket SR[protected].
          2 Comments
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            ACT Fibernet — Billing [Resolved]

            My Account number:[protected], registered mobile number:+91 [protected].
            I have been following up with customer care...
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