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ACT Fibernet Complaints & Reviews

www.actcorp.in

2.8

Last updated Jul 2, 2024

Complaints 4528

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ACT Fibernet reviews & complaints(4528)

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Address: Siddhidhata Aavika vandematram gota

I have act fiber internet with plan of 50 Mbps but I m getting 10 to 15 Mbps speed which is not acceptable any how. I have asking from last 8 days I have raised ticket but not one responding, so if they can't provide service I need my refund money any how.
Ac[protected]
Ticket no:SR[protected]...

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Address: Chennai

ACT broadband promised Rs. 50 credit for junction box when they installed in my apartment. I am ACT customer since 2020. Recently for last 5 months the credit was suddenly stopped without any intimation or a formal communication.
This is NOT ACCEPTABLE on ACT's part by cheating a customer like this.

ACT Fibernet customer support has been notified about the posted complaint.

Jun 02, 2024

Updated by Pharinath Contact - [protected]

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On March 3rd 2024 I moved to a 400 MBPS plan for 6 month and paid the amount.

I was getting the same speed of 300 mbps as per my previous plan.

When contacting support, they do basic troubleshooting and speed is still the same. Support team further told that my router only support speed of 200, above that it cannot provide. I informed agent to make changes so that I get the router delivered.

Today...

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Address: ACT Fibernet

Dear Team,

Last Friday I lost the Internet connection to my home, I was waiting and raised a complaint on Monday 22nd April, Still it was not resolved.
Daily am calling them for resolution, they will say it will get fixed in 2 hours, but not getting it fixed.

The issue was junction box, and they are unable to place it somewhere and they are delaying it from one week.

I am frustrated with...

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Address: Ahmedabad

The service NEVER offers consistent connection. It says on their website that you'll get 24/7 connection.
I've raised countless tickets in their app but the issues are recurring.
What's the point if you have to end up using your mobile data anyway....

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No Proper Management...

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Address: 7/72 1st floor Bismillah stationery Masjid Road Bismillah Nagar 560029

Good evening I am using act fiber net basic first time in 6 months it good after 6 months I can't pay bill in time my payment got late I gone to Bangalore one to pay the bill rs.439 for one month 800 GB I conform I call them and said payment successful and the agent said ok sir tanks for the payment now it's only 15 days my account have suspended without any reason why act fiber net is scamming to has i well compliant in cyber-crime if my...

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Account no :[protected] . payment not reflecting still...

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I raised shifting request in ACT website for the relocated address which is roughly within 2 km from old address. Till now I didn't get any help for shifting and I am following up each and every day with customer care for help. Each time they told they will help today but of no use till now. Shifting request SR[protected]...

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Address: ASBL SPIRE, KOKAPET, HYDERABAD

Raised requests to shift ACT Connection on Friday 8-2-24, was supposed to get connected by 10-2-24, it's 13-2-24 today still not connected.
Unable to work, paid for full months internet..
Rejected ticket stating incorrect documents, I hv uploaded salesdeed and also possession paper of flat. Why is it still taking time.
They disconnect calls when we try to reach them...

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I have paid the internet connection bill for a period of one year.Now they have generated a bill.for OTT charges for which also I have paid in advance. Since there billing system is produced in adavance they have generated a bill for next month and now I'm told to pay the advance bill otherwise thay gone a suspend my internet connection. How can they disconnect internet connection if they have pending advance bill for the next month...

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I have been facing frequent internet disconnection problems right from the time I took ACT. Service engineer informed me that the junction box is in a driving school (next building). The shop owner switches it off and that's why my internet goes off for 5-6 hours daily. Looks like your field engineer didn't set up the box inside my building during installation.

I gave a disconnection request but Arun from your company cancelled...

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Address: Chennai, Keelkattai

There is some refund pending from ACT. I am from Chennai, called customer care more than 15 times they were not fully help to resolve the refund process. Still this is lending from last month Dec 2023.

My account number is[protected]

Refund amount: RS 2693 INR

I was raised refund request in the above account, ACT team were telling amount was sent to bank. I was also share them bank statement...

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Address: pallikaranai -- chennai

Acc.no:[protected]

new acc no:[protected]

internet was not working from 3rd december, but after considering and giving time to the service provider i have raised a complaint on dec11th and no one turned up to resolve the issue also i called the customer care
but no responsefrom them but i get a default answer of floor manager will call back .
but the act end users in my area was getting internet....

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Address: Chennai

Hi, I have Disconnected the ACT connection on 29th November 2023 and requested for Removal of Junction box from my flat. Its been a month now still no one contacted nor removed. Customer care is not helpful. Please remove it as soon as possible.

Account No:[protected]....

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Address: Hyderabad

Dear Act Fibernet,

I hope this email finds you well. I am writing to bring to your attention a recurring issue that I have been experiencing with my internet connection. Over the past few weeks, I have noticed frequent disconnections, disrupting my online activities and causing inconvenience.

I have raised multiple requests through the system, seeking assistance to resolve this matter, but unfortunately, the...

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Address: Hyderabad

Website: Consumer complaints against Act Fibernet

Dear ISP(Act Fibernet) Internet service provide,
I hope this email finds you well. I am writing to bring to your attention a recurring issue that I have been experiencing with my internet connection. Over the past few weeks, I have noticed frequent disconnections, disrupting my online activities and causing inconvenience.

I have raised multiple requests through the system, seeking assistance to resolve this matter,...

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My customer ID is[protected]
It has been more than 10 days since we had internet connectivity, the customer care is non responsive, after my complaint in the app the resolution date keeps pushing one day after the other. This is so unfair to working individuals who depend on wifi for a living. Why does ACT have such a bad customer service?...

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I have been a customer awaiting a solution to " Internet Not Working " " Slow Speed " issues for the last 5 days Dec 14 till today ( Dec 21). I'm patiently waiting yet for the issue to be resolved. But, the tickets are getting closed as resolved with no proper solution and i have to re-open it, . The ETR gets updated the next day every time.

No technician takes the responsibility, I have to call them to get some updates. Next...

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Address: Chennai

From dec4 internet connection is down and I have raised complaint. No one is properly responding called several times to call centre. Standard message I will receive is 48 to 72 hours they require. internet connection is working for nearby houses. It is unfortunate to see ACT no one takes responsibility to call customer and appraise what exactly issue is. When I see my status in app standard message saying that 7:30 to 9:00 AM OR 19:30 to...

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