Claimed

ACT Fibernet Complaints & Reviews

www.actcorp.in

2.8

Updated: Jun 27, 2026

Complaints 4575

Resolved

2328

Unresolved

2247

Good! ACT Fibernet values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ACT Fibernet step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ACT Fibernet

Having problems with ACT Fibernet?

File a complaint and get it resolved by ACT Fibernet customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ACT Fibernet

ACT Fibernet reviews & complaints(4575)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Pune

I am extremely disappointed with ACT Fibernet's customer service.

My broadband connection has already been disconnected, yet my refundable security deposit of ₹500 has still not been returned despite multiple follow-ups and escalations over several weeks.

Every response I receive is the same generic template: "under follow-up, " "on priority, " "at the earliest, " or "kindly bear with us." However, no one provides...

Helpful

Found this helpful?

Write a comment

This has been one of the worst customer service experiences I have ever faced. My connection shifting request was raised on 29 May with a committed ETA of 31 May, yet no technician has contacted me even after repeated follow-ups. I have spent hours calling customer care, only to receive false assurances and no resolution. To make matters worse, ACT is now suggesting disconnection instead of fulfilling the service, despite having already collected...

Helpful

Found this helpful?

Write a comment

Website: www.actcorp.in

I registered and paid for a 6 months subscription of ACT broadband in the month of January. I did the payment after ensuring an engineer does a site visit and completes the feasibility check. To my surprise when the site engineer came for installation, he said connection is not possible. Subsequently i raised a request for cancellation and refund. I have been following up with customer care continuously and there has been no resolution. br...

Helpful

Found this helpful?

Write a comment

Address: Not sure,

I am writing this to highlight the extremely poor service experience I have been facing with ACT Fibernet, despite being a long-term customer.

I am subscribed to the Storm 450+ Mbps plan, but for a long time I have been experiencing:

Frequent internet downtime (1–2 times every month)

Internet speeds consistently below 70 Mbps

Tickets being closed incorrectly without resolution
br...

Helpful

Found this helpful?

Write a comment

I am writing to express my extreme frustration and disappointment regarding the consistently poor service, lack of communication, and multiple service failures experienced over the past two months concerning my ACT connection under Account Reference:[protected].
The entire process, from service transfer request to final disconnection and refund processing, has been plagued by unilateral ticket closures, zero communication, and a...

Helpful

Found this helpful?

Write a comment

Address: House Address: D.No. 5-6/525-A/2 Royal Colony, Ootpally, Kishanguda, Shamshabad, Hyderabad, Telangana, India Pin No. 501218

To,
The Customer Support Team
ACT Fibernet

Respected Sir/Madam,

I am writing to formally request the disconnection of my ACT Fibernet services, as I have not been utilizing them since June 2025. Due to some personal reasons, I have decided to discontinue the connection at this time.

Accordingly, I kindly request:

Immediate disconnection of my Fibernet services.br...

Helpful

Found this helpful?

Write a comment

We have paid the complete amount on friday for the installation of the wifi and it's been 4 days yet no installation happened till date. We contacted them yesterday demanding the refund and they asked for one last chance and today we are waiting at home for them to install and they did the same. No installation, no updates. And we had to call today as well for the refund and they made us sit till night saying that the installation is on the...

Helpful

Found this helpful?

Write a comment

I have paid Rs 2120/-for new Act Fibernet connection ahead on Sept 16th, 2025, for 3 months. Instead of issuing a new connection they reactivated an old connection which was disconnected from past 6 months. Act has a clear policy stating that if the connection is disabled for 6 months, it should be treated as new connection when customer comes back after 6 months. without my knowledge they reactivated the old connection and charged me extra...

Helpful

Found this helpful?

Write a comment

Address: 1008, Lancor Infinys, Medavakkam Main Road, Keelkattlai.

My internet is not working since 01-11-25 night 9 pm. I have given complaint through the helpline and they told me that they will solve before 9 pm on 2-11-25, but nobody even called me.

Reporting to the nodal officer does not have any response. No rectification done.

On 3-11-25, they have called me on 1 pm and told me that they will come at 2.30 pm but he called me at 8 pm and asked if they can come to repair...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 1008, Lancor Infinys, Medavakkam Main Road, Keelkattlai.

My internet services got interrupted on Saturday 01.11.2025 night around 9 pm. I have complained through the customer care number, and they have given the ETR around 2nd November 9 pm to resolve the issue.
Nobody called on 2nd November, and none visited.

The ETR was then shifted to next day 3rd November, 9 am, but not cleared, nobody called. I have mailed to the nodal officer who did not respond but auto reply came to...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: No 12 5th cross street Krishna Nagar Pammal Chennai 75

Again my net connection is out of service. Worst to the core service from ACT. Is this the way the customer service is being done. Already no connection last week again restored after 2 days again out of service. Please disconnect my connection and confirm. Frustrated with ACT. Very Very Poor Service. Please see my service record. Today i paid my bill also but still connection is out of service. No permanent solution provided by the Service...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: chennai

I have taken ACT connection ID[protected] on 27 SEP 25, CHN AMZ Streaming 6M MESH and paid in advance 9k for 6months. The commitment was to provide a good and stable internet, so paid 6months in advance for latest MESh router. There are issues identified in first 2 weeks and complained about
1. network failure, 2. frequent disconnection, 3. unstable internet, 4. no power back, 5. improver router bandwidth config.
I am unable...

+2 videos

Helpful

Found this helpful?

Write a comment

I am writing to escalate a long-pending issue regarding the removal of the ACT Wi-Fi box at my residence. We have not been availing ACT services for over 2 years, yet the box has still not been removed.

Recently, the wires from the box have started hanging loosely, posing a direct safety hazard to passersby. The landlord has also requested immediate removal, given recent incidents of electric shocks in the vicinity.
br...

Helpful

Found this helpful?

I obtained the internet connection from ACT fibrenet on 23rd September, that is hardly twenty days ago. Even within the short duration of less than 20 days, four times there were disruptions and the present one from yesterday, i.e., 10th October till now, no resumption of the service. No way to connect with anyone as the helpline are really a nightmare to get connected with anyone. When I wrote to the Appellate authority about refund of amount...

Helpful

Found this helpful?

Write a comment

Address: hyderabad

I have disconnected the connection on 10th Sep, 2025 as the connection quality was not good. I just renewed but canceled it due to bad quality of the service and connection. I raised request for a refund but they issued refund to my account. How do they expect me to use the amount? by re-taking their bad quality service and connection? I asked for a proper refund to my bank. Even after multiple calls and follow ups, no response. They intentionally...

Helpful

Found this helpful?

Address: Gagan Mahal Colony, Domalguda, Hyderabad, TS 500029India

Location: Domalguda, Hyderabad, India

It's been a week that my internet is not working and i have also raised a ticket SR[protected]. In my apartment, other users of ACT Fibernet are able to access the internet.

The issue with electricity department was already fixed, it's been resolved with government 10 days back. I have checked with other service providers.

The response from the customer...

Helpful

Found this helpful?

Write a comment

*Subject: Internet Connection Issue - Urgent Attention Required*

Dear ACT Fibernet Customer Care,

I'm writing to report an issue with my internet connection. Despite multiple attempts, I'm unable to connect to the internet due to a disconnection or outage. This is causing significant inconvenience, especially since I'm working on an urgent project that requires a stable internet connection.

*Details:*br...

Helpful

Found this helpful?

Write a comment

Address: Farhatnagar, Dabeerpura, Hyderabad

My Internet got disconnected this Wednesday 3rd of September 2025.
I raised a complaint SR[protected] (see screenshot)
I got a message that it will be resolved by evening same day.
Today is 8th September 2025 (6th day) Still not resolved.
Daily I get 2 SMS. one telling that they are working with electricity department to restore earliest. 2nd telling that Resolution time is changed to 9pm of that day.
Same...

Helpful

Found this helpful?

Write a comment

Address: ACT chennai

I was shifting my house and requested for relocation service on 29 Aug 2025 and selected the slot for 31 Aug 9AM - 1 PM.On 31 Aug till 1 PM no one called from ACT and when i called the support they said that the executive will reach in 1 hour.But they did not when i reached again on 4PM they said that will reach around 6 PM.when i questioned if they could do their work after 6 when it is dark they assured that the executive can do that.Till...

Helpful

Found this helpful?

Write a comment

No internet since 3.00pm today only . No green light only orange light is .Unable to register my. Complaint through act fibre net App.Pl resolve....

Helpful

Found this helpful?

Write a comment