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ACT Fibernet
Atria Convergence Technologies Ltd.
Customer satisfaction rating: 51%
Submit a Complaint
3076
COMPLAINTS

ACT Fibernet Customer Care

Atria Convergence Technologies Ltd.

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Address
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar
Bengaluru
Bangalore District
Karnataka
India - 560010

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
18
down
62

Additional info

Mr. Shreyas Bangera
Nodal Officer

Mr. Anand GS / Mr. Suresh Babu
Appellate Authority

9:30 a.m to 6:30 p.m (Monday to Friday)   


Customer satisfaction rating
51%
Complaints
3076
Pending
537
Resolved
1364
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 05:00 pm
Tue 12:00 am - 05:00 pm
Wed 12:00 am - 05:00 pm
Thu 12:00 am - 05:00 pm
Fri 12:00 am - 05:00 pm
Sat 12:00 am - 05:00 pm
Sun 12:00 am - 05:00 pm

ACT Fibernet related photos (660)

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ACT Fibernet Complaints & Reviews

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 Apoorva k08 on Sep 27, 2020
I reaised a ticket againest refund for a fibernet connection on September 1st .i am waiting for refund almost 27days from this time not even sigle person has contected regarding this issue or nor customer care picks up

Please do the needful


Refund Request
Refund Request

Complaint Status


[Sep 27, 2020] ACT Fibernet customer support has been notified about the posted complaint.
Updated by Apoorva k08 Sep 27, 2020
Refund my amount ASAP, am very unhappy with your service.why it so much delay to refund.
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     Apoorva k08 on Sep 27, 2020
    I raised a ticket againest refund for a fibernet connection on 1st September.i am waiting. For refund almost 27days from this time not even single person has contacted regarding this issue or nor the customer care picksup.


    Refund Request
    Refund Request

    Complaint Status


    [Sep 27, 2020] ACT Fibernet customer support has been notified about the posted complaint.
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       Apoorva k08 on Sep 26, 2020
      I have cancled my connection.theh told its a 15 days process. Its alreday 1month still i dint get any reponse for them. I am calling everyday, they are not giving any proper response everytime, they ll we have raised an issue, still it is in process. They are not even botherd to call back also very irresposible evry time when i call same reason they will tell.with in 24hr we will call back.worst service.

      Complaint Status


      [Sep 26, 2020] ACT Fibernet customer support has been notified about the posted complaint.
      My account No :[protected]
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        ACT Fibernet — have been continuously trying to get in touch with the customer care from 1 month

         aishgogi on Sep 25, 2020
        I'm located in bangalore and wish to disconnect from act. For the same i have been trying to get in touch via their app, but...

        ACT Fibernet — Refund

         Saurav Panda on Sep 25, 2020
        I am forced to write this because the customer care is useless. First of all, it is absolutely impossible to reach act customer...

        ACT Fibernet — data limit exhaustion lacklustre customer service

         Vamsy Krishna Ganne on Sep 25, 2020
        User account[protected]
        I switched to act fibernet around a year back the very few months back i started on a 100gb...

        ACT Fibernet — No internet connection

         [email protected] on Sep 24, 2020
        Hello act,

        Worst network and bad customer service.

        I am not having internet connection from...

        ACT Fibernet — sr10245580370382 | 21 days!!! ridiculous | going to consumer court if not fixed today

         Panidhar Revanur on Sep 24, 2020
        The issue that i have experienced was: my internet connection is broken since 15 days now, sr[protected], there is severe...

        [Resolved]

         Radian on Sep 23, 2020
        Hi,
        I raised a ticket against refund for a fibernet connection on 09/07/2020. I am waiting for refund almost 14 days from this time not even single person has contacted regarding this issue or nor the customer care picks up. Ticket no: sr[protected].

        Please do the needful.


        refund issue - reg
        Complaint marked as Resolved Sep 23, 2020
        We received a call from the company stated that will receive amount on or before 09/28/2020.

        Complaint Status


        [Sep 23, 2020] ACT Fibernet customer support has been notified about the posted complaint.
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          ACT Fibernet — Wrong Data usage

           Sandeepimed on Sep 23, 2020
          Hello, I have been using ACT Fibernet internet connection since 7 years but for the last 5 months the data usage is showing...

          ACT Fibernet — Whenever I call they aren't responding

           Vishnu Agaram on Sep 22, 2020
          [tirupati]i've applied for a new connection on 8, sep. After 5 days feasibility team reached and concluded that they...

          ACT Fibernet — Internet not working

           Saikiran Bejugam on Sep 22, 2020
          Internet wire was broken as they gave connection to the opposite side of road, which have frequent movement of heavy vehicles....

           MP Bhima on Sep 22, 2020
          My id 10688627 nellore. I paid rs4568/- on 31/08/2020 for plan upgradation, but it was not available so i requested to refund the amount on 02/09/2020 but they have not refunded the money

          Complaint Status


          [Sep 22, 2020] ACT Fibernet customer support has been notified about the posted complaint.
          Updated by MP Bhima Sep 22, 2020
          I paid RS 4568/- on 31/08/2020 for plan upgradation but it was not available so I requested for refund on 02/09/2020 but not received refund even today i.e., 22/09/2020
          Verified Support
          ACT Fibernet Customer Care's response Sep 23, 2020
          We will arrange a call back from our concerned team. We regret the inconvenience caused
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             shankroo on Sep 22, 2020
            I would like the connection disconnected and refund any excess money in the account.
            My account no. Is.[protected].
            I am unable to contact the company as they disconnect the call when i requested a disconnection

            Complaint Status


            [Sep 22, 2020] ACT Fibernet customer support has been notified about the posted complaint.
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              ACT Fibernet — Frequent disconnection and refund not clear

               Abhishek Appaji M on Sep 21, 2020
              I am a regular customer from past few years and have been using paying amount asked by act. From past few months, i am facing...

               ItZ mE rAyYAn on Sep 21, 2020
              I have took act fiber net and with in 15 days my 400 gb has been used where as i only have 2 phones one 1 pc how is it possible? Its just impossible in 15 days 400 gb. And then i came to know that this is the big fraud company and its data usage is fake and big lie and i wasted my 6000rs for 15 days and i can take an action against this, im requesting to solve my problem

              My account number of act is :[protected]

              Complaint Status


              [Sep 21, 2020] ACT Fibernet customer support has been notified about the posted complaint.
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                ACT Fibernet — regarding act connection not done

                 Dhari123 on Sep 21, 2020
                I'm customer from nagarbhavi bangalore i have paid the act connection amount of rs 4491 last week. From today i need wifi...
                Complaint comments  Comments  (1)

                ACT Fibernet — Not resolving my internet issue

                 Vasu Raj on Sep 21, 2020
                I've first submitted complaint on 19th september with #srt[protected] and they said the issue will be resolved by...

                ACT Fibernet — i paid my 6 month's bill in advance of rupees 2665 on 30. Sep.2020, and waiting since for internet

                 suryathejabusineni on Sep 19, 2020
                My user id is.[protected], i paid my 6 month's bill in advance of rupees 2665 on 30. Sep.2020, and waiting since for...

                 nagendrasv on Sep 19, 2020
                SR [protected] for internal shifting is pending for over a week and not attended to. Request ACT team to look in to this and prioritize shifting.

                Complaint Status


                [Sep 19, 2020] ACT Fibernet customer support has been notified about the posted complaint.
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