Trai — cable tv false charging by asianet cable network kerala trivandrum

Address:

Asianet Digital Network Pvt. Ltd, 2A, 2nd Floor, , Leela Info Park, Techno Park, Kazhakoottam, Trivandrum 695581, Thiruvananthapuram, Kerala, 695001

I am a Cable TV consumer of Asianet Digital Network Pvt Ltd in Kerala at Trivandrum with Sub Id AA 92039264. As announced about the changes of cable TV pricing as per the consumers choice and changes towards prepaid scheme, I was contacting the officials of ADN Pvt Ltd since December 2018 they were reluctant to adopt or make aware the consumers of the changes to the new scheme, instead they always said to wait until it gets launched.
But at the first date of implementation announced by TRAI they got it postponed by stating that they did not get enough time to get their consumers aware of the change. At this stage I send my choice of channels opted for my service to an official of ADN Pvt. Ltd towards his e-mail Id provided in their website. On the second date 01st February, 2019 announced for implementation by TRAI, I think that the cable TV providers were in a hope that TRAI would postpone it again and again and So they never tried to make aware their customers nor introduced a mechanism or portal for choosing their channels.
As on 1st February, 2019 after the Cable TV regulations were introduced the Cable TV operators including Asianet Digital Cable TV Network started to introduce an online portal for the consumers and ADCTV Network introduced a portal only on 4th February, 2019 for choosing the channels.
Immediately on intimation through TV screen and via SMS, I got registered in their portal which was in a premature state and selected my channel options and the portal calculated the Channel charges, NCFee & GST for it, gave me the Order No. 11284 and guided to make the payment. I paid the payment immediately through online payment which was shown as received and gave the transaction Id[protected]SNG821 also.
Now for the preceding month March 2019, when I tried to make the next month's payment I was alerted with a dues of Rs 83/- as pending in my account. I tried my level best to contact some officials of ADCTV Network but no one never get answered nor not able to connect to those numbers. I contacted their customer care No [protected] to lodge a complaint they hesitated to register my complaint stating that it is a dues for delay in choosing the channels.
In this context I get request to escalate the dues from my account which is not of a reason of myself and give me the opportunity to make my genuine payments monthly, here after to continue the service OR GET the Cable TV Service (AA[protected] DISCONNECTED after intimating.