Trai — cable tv monthly payment collected and not adjusted against new tariffs

Address:

C401, KSHITIJ C.H.S, FILMCITY ROAD, GOREGAON EAST, Mumbai City, Maharashtra, 400063

Cable service by hathway
Reference - area - gokuldham, goregaon east, mumbai-63
Cable operator — sai cable tv, gokuldham market
Customer name - ramachandra k kamath
Subject - collection of monthly fee - rs360 for feb, 2018, then showing only free channels, since feb10th, 2018

Dear sir

Re to the above, please note we were ready with duly filled form of channels to view and with money too. But collecting boy on feb 10th told, the govt order will be applicable from april month onwards., confirmed all channels will be shown till then

But, nextday onwards, only free channels are being shown. Told within a day, all channels will be beamed.
Now he is asking us for payment as per new tariif of govt, forefeting the rs 360 /- paid for this month. He say hathway are not adjusting the payment.
Question is why hathway collected the monthly charges, why cant it adjust, third how much crores money it has collected in this manner, rs 200/ form my home, about 100 flats in our area, about 2000 flats in gokuldham itself, means 4lacs extra income hathway has collected.

We demand adjustments of money we have paid for feb month immeditely,
Regards
R. K. Kamath
C401. Kshitij c. H,. S
Filmcity road, goregaon east