Trai — call dropping and zero network coverage

Address:	Thiruvananthapuram, Kerala, 695308
Website:	reliance jio

I am a reliance jio customer. My number : [protected] (Kerala circle-trivandrum). I took reliance jio connection after checking the network availability and recharged for 3 months package. Now suddenly from 2 days onwards there is no network coverage, even outdoor. If single bar for range coming also, can’t make calls as the calls are dropping. I called customer service many times and informed the same, but they are saying every time the system is hanging, can’t access my area coverage, can’t troubleshoot etc... Please do the needful, protecting consumer rights. Waiting for positive response