Trai — channel drop issue

Address:

Panchkula, Haryana, 134112

I have subscribed star sports 1 channel on 5th march at 1.30pm, after that i raised the request to drop this channel on 6th march at 7 am through mytatasky.com website. Request id was raised, but still pending.. I have tried again, and said you have already raised the request. Then i called [protected] for drop channel, they said hum asmarth hain. Then i call tatasky representative 5-6 times, they said ho jayega aaj mein, i said charges also will be added.. They said drop ki request aayi hai, par time lagega.. Hum kuch nai kar sakte. They not give me a satisfactory answer and request for drop channel is still pending while writing this issue. Pfa the snap shots.