[Resolved] Trai — channel selection problem in videocon d2h

gopeshsahu

from Malkangiri, Chhattisgarh

Address:

FC - 19, SECTOR 16A, FILM CITY, NOIDA, UTTAR PRADESH, INDIA. PIN CODE – 201301, Gautam Buddh Nagar, Uttar Pradesh, 491001

As per trai channel selection mechanism, videocon d2h is not following the same, after login in videocon d2h login page and when we go for create your own pack, there is only few free to air channel is showing and not showing the all free channels available in trai channel selector page.my customer ID is 25414640, when i go to create your own pack and select channels as available and process then it shows, "your package is not migrated due to some technical error please contact to customer care" and when i contact to customer care they said please login d2h site and process, but when i go to select their own created d2h combo pack, it is completed, but channels are not available as i want.this is violation of rule of trai

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Feb 22, 2019

Complaint marked as Resolved

no any one is contacted to me for resolution of my complaint and problem is continue, regarding channel selection in videocon d2h and they are continue running my old package of "new gold sports" with higher charges.videocon d2h is not following the guidelines of TRAI regarding channel selection.penalty should be imposed to them

TRAI customer support has been notified about the posted complaint.