TRAI Complaints & Reviews

Dear sirs,

I am using videocon dth services for past 6 years. After recent announcement from trai, i have tried change the package with your new instruction. Now, my videcon dth is not working for last 7 days. I have contacted customer for 25 times and hearing 2 or 5 hours to call back. Nothing happen from day one. Their website are not working, qr code send to 566777 is also not working and rude customer care behaviour and i need some assistance from your team to resolve this issues. I have inr 7000 with them. Please assist.

Thanks

R sivanandam

I am subscriber of videocon d2h[protected].
1. Please note iam unable reach videocon d2h customer care no for the last one week. However i have with great difficulty got them thrice to activate my choice of channels & each time they give an excuse that they are unable to do it from their end.
2. Neither their webpage or their infinity app is working for me to login & hence i too cannot choose my channels.
Some package is added where in i am forced to pay rs. 344/-, prior to it my monthly payments was much less than 250/-.
After this, new rule implementation customers are harassed to pay more & get less channels only. And where is the point as u quote "my pack, my choice". Many o[censored]s are left with no choice at all. Hope to get a quick response on my complaint. Please take strict action on all the dth as i have the same issue with tatasky also & pl revert.

Good morning sir,

I had an airtel dish at home. The account is in favor of rakesh kumar sharma. Contact number is [protected] and the dish id is [protected].
I had changed my plan as per your office guidelines on 1 feb 2019.
From that day dish connection is not working. I contact many times but there response is not satisfied me, they always tell that tech issue and deduct the payment continuously.

Dear sir,

I am using videocon d2h more than 14years. After the new rules set by trai, which are really customer friendly but the service providers like videocon d2h are not passing this benefit to its customers.
My customer id with videocon d2h is 2339287. Since last 8 days i am trying to select the channels of my choice but i am not able to select the channels. The bst channels are set by videocon d2h only and i am not able to change anyone from it and when i had contacted them. They are very reluctant and saying these 100 channels are mandatory for bst pack. They selected channels of their own choice which are not useful to me anymore.in addition to dd mandatory channels they have made other rest of the channels mandatory which can be seen in attached word file wherein the * mark shows mandatory channels of dd as well as * mark for other channels also.

I request you to look into the matter, so that the trais rules shall be followed by these service providers strictly and consumer get proper benefit.

Thanks and regards
Rajesh

Yesterday[protected] i recharged my dish tv account [protected] of amount rs 220 at 09:55:55 am. The amount was debited from my pnb account. I pay this amount using my paytm wallet upi id through dish tv app. The paytm show that rs 220 was send to [protected]@icici upi id. But my dish tv was not recharged. I complained to dish tv provider but no result. Thay told me that they did not received any amount. But i lost my money.

Dear sir,

I am a customer of den channel distribution, before these i was giving only 300 rs monthly to him for all channels.

Channel which i have selected now its cost is rs 192 plus gst and after adding your compulsory base channel price which is 153 rsit goes 380 rs p. M.

I request you to do needful. For your reference i am attaching my file which is download from your web site.

Waiting for reply

Trai new rules has substantill incresed the cost from my exising monthly outflow.
1. I used to pay rs.279 for tamil hd pack and used to get additional telugu pack as complimentary. For the tamil hd pack alone now i have to pay rs.420.

2. Further, tatasky is not allowing me to choose the free channels through the web application. Helpdesk when called says they can not help and we need to do it in the web application only??

3. Response and services are poor.

New regulation has increased the cost to the customer and benefittin tatasky.
Krishnan [protected]

My airtel dth customer id is [protected]. My validity is till 20th feb. 2019 and my balance is rs. 170/- but even then almost all channels have been blocked by airtel digital tv for no valid reason and without any information. I have already selected my channels a few days back. I am shocked to find all the channels missing and even customer care is not reachable and emails also bounce back to my inbox. So no other way to contact airtel dth. Kindly take immediate action against airtel digital tv. As their service is very poor.

My customer id no. [protected]. Thanking you

Venkata nagesh subramanyam

I have multiple tv “tata sky” connection, i have selected channels based on my current requirement and my total package cost is 160 rupees which include 153 service fess for primary connection, but for multi tv i have to paid 200rupees, which is unfair. There is no point to pay more for multi tv, if i paid 160rupees for primary connection then why multi tv is on higher side? For multi tv cost should be 50 to 70 percent of total cost.

Dear sir,

This is to inform you that my balance is deducting but no channels is available as per my choice. No modification option available. Many channels show in my account which i had not select please solve the problem all my current balance is deducted. The d2h broadcast would be stop on 9th feb 2019. I was having balance of 5000rs same is got fully deducted.

I have mailed my complain but no solution is provided. Try to connect their customer care but it is coming busy from last 10 days. Ask for call back same is also not happen. Even throw application or online i am not able to set my package.

Kindly look into my case and help me in getting my deducted amount back and in setting correct package.

My v. C. No is [protected]
Name shantilal dangi
Mobile number [protected]
Email id - [protected]@yahoo.co.in

Thanks
Shantilal dangi
Ratlam - mp

I. Abhinav Kumar, client id : 10703905 paid rs.336 to Videocon D2h on 4feb19. I also smsed for activation of services. I many times called their number but it being non reachable. I frequently emailed them for activation of services. But no action has been taken by them till date.
Kindly redress this grievance at the earliest please.
Regards-Abhinav

Dear Sir,
This is regarding the selection of D2h my plan on 3rd Feb and D2h guys were saying that plan will be implemented on the same day. But still 4 days has gone till now plan has not changed which should be as per according to me. And even I have tried to talk to them but their customer care number not responded. Kindly check and take appropriate action in this regard.

My customer I'd is[protected]
I would be grateful to you.
Thanks
Regards
Santosh Paswan
Sr. Finance Analyst
[protected]

A Complaint
I am trying to set my first 100 channels in videocon d2h, but the service operator provided no option to choose my first 100 channels. I have mailed to so many times and also I am trying to contact their customer care number for selection of first 100 channels, but no one reply my mail. I can't create my actual pack.
Kindly look into my matter and do the needful.

Sir we are facing problem with our videocon D2h connection since the transition from 1st february 2019. Tried raising complain with them but they dont even register the complain nor they are trying to solve the complain. Not only me thousands of subscriber are facing the problem. There customer care no. Doesnt connect most of the time and whenever it get connected customer care represantative always say their is some technical error in their system so they cant say anything or line get automatically disconnected after holding for half an hour. Neither they will arrange any call back even. I have a recording of my last call with them also which clearly shows their intention that they are doing so purposely. Even our choice as per TRAI they are not exercising. 1000 of rupee are already their in their system of thousands of subscriber but they are not listening to us. I have even posted my query on twitter tagging videocon d2h but of no help. I know these are petty issue which should not be reported to you but for the benefit of lakhs of people and make these company realise that they cant do wrong thing I am writing this to you. Please help

Videocon d2h makes 100 channels mandatory instead of 24 dd channels as per the trai mandate (They mention with an asterisk sign that it is being stipulated by trai). Thus when we make the selection the channel counts go above 150 or 175 and they can charge us for that too. The good en devour done by trai is being completely overruled by d2h. Along with that after the selection has been made the final page of confirmation again changes our pack saying best value pack. The trais decision to make dth sector clean is being made into a way to plunder poor subscribers. Shame on you d2h

As per the new TRAI rules I selected channel and registered well before the last date for the same i.e 31st Jan 2018. But I am not getting those channels. I am trying to reach the customer care of d2h regarding this. I am unsuccessful in getting them over phone and their website is also not functioning. I don't know how to resolve this issue.
customer id[protected]

Dear sir,
Videocon d2h customer care numbers I am trying since last 3days but it is not connecting at all. They have blocked my channels without any notice. I selected my new package with help of Help menu from TV screen but still those channels are blocked.
And they are sending messages also for subscription renewal even most of the channels are blocked.

Thanks
Amit
Mumbai
[protected]

Channels rate on TV is different from the rates online. New rates they have increased online. This is unacceptable. This new regulation has confused the customers. Tata Sky has turned into a fraudulent one. They are cheating every customer. 2 rupees for a customer is making them earn crores together in a day.

Kindly check this issue on a prior basis.

I have Done a top up on my DTH (sundirect) with Rs.100 Account credited with amount 92 only after tax deduction, when I tried to purchase a add-on Chanel, here also they are deducting tax 18%, How this is possible. Please take action to resolve this issue, Is this is a normal case or they are stealing from me . Waiting for you kind reply.If any doubt in please call on [protected]

I am consumer of airtel Dth. My consumer ID[protected]. I am choose my pack as per Trai dated 3/02/2019 and I recharge as per my pack which I was selected but airtel dth company not active my selected pack. I had tried many time on call center. They are not resoned me.
Please do the needful action on my complaint.

Thanking you

Rajesh malhotra
[protected]