Trai — complaint against dish tv service provider-dish tv not working since more than 1 week

Address:HM 69 PHASE 3B1 MOHALI, Mohali, Punjab, 160059

My dish tv is not working past almost 1 week. Yesterday (13-april-2019) i talked to customer care and logged complaint and they assured your dish tv will be up by tomorrow at 10:00 am. After waiting long long hrs i again talked to customer care for the same and they said you did not spoke to us yesterday, you spoke to us today (14-april-2019) registered complaint at 6:00 am today. I am having voice call recorded for yesterday and today as proof going forward to have possible resolution legally.
My biggest question here is why my dish tv is not working since a week? Customer care is not able to answer this. They only said sorry sir, we can understand your concern. That's it.

I want my dish tv recharged amount back..
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TRAI customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer (sg03),

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Apr 23, 2019
Dear Customer (sg03),

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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