Trai — complaint against videocon d2h regarding technical support

Address:

Jorhat, Assam, 785001

Respected Sir,
I am a videocon d2h user with customer id[protected]. Since from few month, i am facing some signal related problems regarding services of videocon d2h, ie, can't view all channel except some Hindi news channels that i have subscribed. In this regards, I have complained several times to Customer Care but they have not taken any step yet.
On 24th Oct, 2018, I Lodged a complaint in this regard.(No Complaint No. was sent to my mobile or Email)
On 25th Oct, 2018, I Lodged the same complaint again.
(Complaint No[protected].
Complaint No on 29th October 2018 is[protected].
No Complaint Number was sent for the other days to my mobile number.

For last Five Days (From 26th to 30th October, 2018) Lodging complaints again & again But every time they said that it would be solved in next 24 hours.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.

Regards
K. Ahmed
Jorhat, Assam