Trai — complaint against videocon d2h services

Address:

Faridabad, Haryana, 121001

Respected sir/ma’am
Pls note iam a user of videocon d2h services my customer id is 51499237, i have done the recharge of rs 500 on dtd-19/3 - based on diamond kids combo however i have rcvd a mail from videocon d2h that i need to recharge again on 29/3 to continue the services, fail to understand that if have taken 1 month subscription pack then why the same is getting expired within 10 days.

As per their executives due to some problem/error on their site wrong pack called bst is activated instead of diamond kids but no one has a solution to get it resolve-iam chasing them from 22/march but till today no positive response rcvd.

Getting such response from such as big brand is not at all acceptable — i need my money back-connection price/recharge amount every thing.

I really need your help to look in to the matter as videocon d2h people are not responding.


Regards
Anil goswami