Trai — complaint: non deactivation of connection no. [protected] by vodafone, gujarat in spite of my repeated requests & confirmation by vod

Address:	Gandhinagar, Gujarat, 110058
Website:	vodafone.in

Dear sir,
Complaint: non deactivation of connection no. [protected] by vodafone, gujrat inspite of my repeated requests & confirmation by vodafone
I was using the above connection for my i pad during my posting at gandhinagar (Gujrat). I have since shifted to delhi in june 2017. I contacted the vodafone helpline 2-3 times in july 2017 for disconnection, but unfortunately inspite of promises, nothing happened.
Then, on aug 5, 2017 i sent a formal e mail through my email address, already registered with vodafonecare, gujrat, requesting for immediate de-activation of the connection, clearly mentioning that henceforth i will not be responsible for any inaction on your part and i will not be responsible for any future billing. I also gave my alternate mobile number in case of any query as the above sim was meant for use in i pad & call can not be taken on that.
To my surprise, the company responded with considerable delay on 12th aug 2017, mentioning that they tried calling me from [protected] but were unable to get in touch with me & asked for my alternate number, which was already provided on 5th aug itself. They also informed me that my docket number is[protected]. I also tried to contact them on [protected] but your representatives do not believe in taking call.
I again responded on 14th aug 2017 giving my alternate no. And sought confirmation about de-activation, on which the company was silent.in the meanwhile the company raised a bill of rs 670/-. I got it cleared through a representative from my erstwhile office at gandhinagar, as the company assured him that it will be deactivated once this bill is paid. Vodafone representative confirmed to him that the number is already been put in ‘zero billing plan’ & will be de-activated latest by 24th august 2017 & henceforth no bill will be raised. On that assurance, my representative made the payment, although the vodafone should not have raised this bill as the bill was raised after my request for de-activation was already made.
I also sent an email on 16th august 2017 asking the company why the company is still keeping the connection active, unauthorizedly. I also informed the company that non de-activation of connection & raising bill even after repeated requests, is a clear case of cheating & violation of consumer’s rights, for which the company & its officials can be dragged into consumer court. If the company really wanted to verify with me then who prevented it to contact me on my alternate number? More over the communication was sent through an email already registered with vodafone & on which the vodafone has been sending me the bills. I also threatened them that in case of non action i will have to lodge my complaint with consumer forum as well as with trai & i will also be free to raise the issue with the press exposing your high handedness.
I also contacted the customer-care representative of vodafone, mr prashant at [protected] on 16th aug 2017. He also confirmed to me that since rs 670/- has already been paid, there are no dues & no further bill will be raised henceforth as the connection is put under “zero billing plan” till de-activation, which will happen positively before 24th august 2017. I also gave him my alternate number so that the company may contact me in case of any query. He gave me ticket no.[protected] & also told that every call including this one is being recorded for future reference as well as for quality control purpose. Now with confirmation coming from 2 different sources that no further bill will be raised, there was no reason not to believe that the company is not honest. Till date no one from vodafone has really bothered to contact me on my alternate number provided by me.
I was shocked, when again on 9.9.2017, the vodafone emailed a fresh bill for rs 411.97 on my email (Registered with vodafone & through which my request for de-activation was made). My representative at gandhinagar again contacted their customer service centre at gandhinagar & was bluntally told that it is not de-activated and this bill has to be paid.
Following this, i also contacted their customer care on [protected], which was picked up by one mr altaf, who repeated the same thing. I insisted talking to someone senior, then very reluctantly & after a long wait the call was forwarded to mr sumit (Team leader), who had no answer to my query that why it is not de-activated & bill has been raised inspite of confirmation that the connection is placed under “zero billing plan” till final de-activation. After checking, mr sumit who first told that it is still active, apologized & then told that it is de-activated but insisted that i have to pay the bill. On repeatedly asking, he kept on apologizing for the inaction but insisted that bill has to be paid.
Is it not a well planned cheating by the company so that cunsumer is repeatedly made to pay the bills when the consumer is repeatedly requesting for de-activation? I once again call upon the company to immediately wave the bill amount unauthorisedly raised by the company & confirm de-activation of the connection. Since all conversations with the company’s representatives are recorded, i insist that the trai should verify the confirmations made by the company’s representatives regarding no further billing. The company should also provide me the same recording so that i can take up my case with consumer forum.
Thanking you.
Yours highly harassed consumer of vodafone,
Ajit kumar jain
(Connection no. [protected])