Trai — complaint not resolved since 28th may 2019 against videocon d2h

Address:

Khordha, Odisha, 751024

Dear Sir,
My complaint lodged since 28th may is not resolved till now inspite of my regular calls to the customer care number.

Service provider - videocon d2h
Complaint Nature - Engineer visit for solving cracked viewing
Complaint number[protected] on 28th May 2019
Complaint number[protected] on 3rd June 2019
Complaint number[protected] on 12th June 2019
Complaint number[protected] on 13th June 2019

I have been calling the customer care number repeatedly, but all to false promises that the engineer visit will be done. The last complaint done on 12th, assured that the engineer visit will be done by 7.05pm. But again no visit.

Sir, does it really take 18 days to arrange an engineer visit to the capital city of Bhubaneswar? I am really tired of the pathetic service provided by Videocon D2h. The customer care executives are so mannerless that they cut the phone without listening to the customer. Also holding the phone for 36 long minutes saying that they are transferring the call to senior executive.
The saddest part is that the Nodal Officer contact number provided in the website is switched off permanently. The bhubaneswar office mentioned in the website is locked permanently. Pls help.