[Resolved]  Trai — complaint regarding monthly recharge pack

Address:

New Delhi, Delhi, 110037

We've taken dish tv connection almost a month ago now i've received one month free hd connection from dish tv and i've been informed that going forward i just need to recharge every month somewhere around 200 to 250 to enjoy all popular tv channel. As my one month recharge has been finished so i've checked online for various dish tv recharge packs n done a recharge for rs 209 on may 22. Still my connection has been cut by dish tv now when i've called customer care i got to know that premium pack with monthly cost of rs 730 or 780 has already been selected so i spoke with customer care n i've been informed that i can recharge with rs 326 on monthly basis n i've been also informed for rs 251 plan where i can get all channels. So i've asked them to adjust 251 from my 326 recharge amount n they can refund the balance to my card with which i've made a payment for 326. Later on i found that rs 251 pack do not include star channels like star plus, star bharat etc.. N since then it's been 2 days now n dish tv people are not calling me back to discuss anything even when i've sent sms to dish tv saying "call me" at 57575. I want this to get resolved asap n i'm also thinking to file complaint against dish tv in consumer court