[Resolved]  Trai — customization of tv pack

Address:D-25, Phase-1,, GAIL Complex,Vijaipur, Guna, Madhya Pradesh, 473112

Dear sir,
I want to change my current pack of dish tv but dish tv website is restricting to do so with a message of “you have a special connection and for now, change of pack is not allowed on your connection” it is pertinent to mention that this connection is no more corporate/special and dish tv is receiving monthly payment/rental through my individual bank account from a long time (Many years).in view of that i requested them to allow me to change/customize my tv but they have not replied. When i am ready to modify and pay, what is problem with them?. Requested you to address my problem.

Regards,
Ajesh mani tripathi
Vc no-[protected], (Dish tv)
Rmn-[protected]
Email-a. [protected]@gail.co.in
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Aug 6, 2021
Complaint marked as Resolved 
TRAI customer support has been notified about the posted complaint.
Apr 08, 2019
Updated by AJESH MANI TRIPATHI
Dear Sir,
I want to change my current pack of dish TV but DISH TV website is restricting to do so with a message of “You have a special connection and for now, change of pack is not allowed on your connection” It is pertinent to mention that this connection is no more corporate/special and DISH TV is receiving monthly payment/rental through my individual bank account from a long time (many years). In view of that I requested them to allow me to change/customize my TV but they have not replied. When I am ready to modify and pay, what is problem with them ?. Requested you to address my problem.

Regards,
Ajesh Mani Tripathi
VC No-[protected], (Dish TV)
RMN-[protected]
EMAIL-a.[protected]@gail.co.in
Complaint comments 

Comments

Dear Ajesh,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Dear Ajesh,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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