Trai — d2h not obeying trai guidelines

Address:

Kamrup Metropolitan, Assam, 781016

Customer id 76255593, debajit choudhury, mobile-[protected].
Videocon d2h is not following trai guideline regarding d2h channels.
1.in www.d2h.com create my own pack only sd channels option is available. Hd option is not available.
2.in stb channel no. 997 only 10 max. A la carte channels can be chosed by subscriber not par trai guideline. E. G., i want to choose only per channels not broadcaster bouquet packs.in d2h infinitely mobile app also same result.
3. D2h has blocked all means of lodging complain docket no. Like customer care, [protected]@d2h.com complain website, mobile app selfcare complain etc.in mobile and d2h.com they have disabled the on screen security display code so that no body can submit online complain.
I had been trying to change my a la carte channels from 29th jan and as such recharged with rs.400/-.
4. I have also twitted several times in respective twitter handles, emailed customer care, nodal officers, called customer care, local officials but they have not till date done anything.