Trai — debit my account balance without confirmation

Address:

Kollam, Kerala, 691001

Sir, i have using aircel connection above 2 year, on[protected] i have charged net offer 2 days plan on evening 7.30pm. I have not recieved any confirmation from airecel after ending my data offer on 10/08/2017 midnight, my main balance is debit from my account for data using above 80 rs. I have called customer care more than 3 times but no response from cuatomer care excecutive for my qureies. Irreregular response from that excecutive i have called, please need an action for this, thnk you.

My airecel number: [protected]