Trai — deduction of balance without activation

Dear sir, i am the user of aircel network on the date of 23/08/2017 the network operator activate a call rate reduce service on my number i. E. [protected] of the amount without my action or activation and also the time when the service is activated my phone as at the service center due to some technical issue. When i told this to mr. Gururiqbal the senior executive of this network they does not provide me a satisfied reply and refuse to give the refund, even when the phone is switch off and aircel sim in my pocket the service is activated automatically. Therefore you are requested to do the needful at the earliest and oblige.