Trai — dish tv is charging for temporary deactivation and misleading customer saying they are following trai rules for this charges.

Address:

Andheri E, Mumbai City, Maharashtra, 400093

I call dishtv customer care for temporary de-activation of dth service, but they said that as per trai rules there will be charges for temporary de-activation as per below tariff.

If less than 90 days there will 25 rs and for more than 90 days there will be 100 rs charges and this is as per trai.

But as per the below document from trai authorized website. There is no charges for temporary suspension of service. Faq no. 38.

https://main.trai.gov.in/sites/default/files/Consumer_Booklet_30042019.pdf

Pfb mail for their confirmation.

On 14 may 2019, at 11:21 am, customer care wrote:
Dear mr. Sameer,

Thank you for writing to dishtv.

As per telephonic conversation temporary deactivation related information
Has been shared with you.

Moreover, you can temporary deactivate your dishtv for a minimum of 15
Days and further in multiples of 15 days i. E. 15, 30, 45 etc. You can
Avail this service for unlimited times in a year however please note that
Your dishtv should be in a active state. Your request will not be
Processed if your account is deactivated.

Temporary deactivation service will be charged as below:

Rs.25 for less than equal to 3 months.
Rs. 100 greater than 3 months.

For any further assistance, please write back to us or call us on
[protected].

Happy viewing!
Regards,
Kajal
Customer service
Dish tv

You can refresh your channel list by giving a missed call on[protected]
(Toll free) from the registered mobile number. For any assistance, please
Contact us on our new customer care number[protected]Local call charges
Apply) or to get a call back from us, sms: call me to 57575 from your
Registered mobile number.

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Subscriber request
Name: sameer
Vcno: 01526760xxx
Mobile: 797743xxxx

Category2: temporary deactivation
Emailtext: hi dishtv team,

I want to temporary deactivation my service for vc no. 0152676xxxx as we
Are going for vacation. But when i called customer no. Your executive said
That there will be charges for temporarily de-activation like 25 rs if
Less then 90 days and 100 rs if more then 90 days. And this changes are as
Per the trai regulation. So i request you to kindly give confirmation on
This charges and changes about your changes. Also if this is as per trai
Rules then please share the authorized document and or reference from
Trai.

Thanks!
Samir joshi
797743xxxx