[Resolved]  Trai — dish tv, not able to select individual channels

Address:

Pathanamthitta, Kerala, 689691

I am a dish TV subscriber from Kerala state.
I tried to select individual channels I need as per the TRAI guidelines, dish TV acknowledges the selection and gives a token no and the message says we need to make adjustments to your existing antenna to process your channel selection, a technician will contact you.
This happened every time I try to select my individual channels.

Now dish TV has migrated me to a plan of their choice and charged me more money than what I would have paid if my selection was activated as per my choice.

I called the customer care number, they told me that to make individual channel selection we need to make direction change for the antenna.
We can only provide you with with the bouquet selection until then.

I think dish TV is cheating me.

They booked a service call for me, so far no body had come to fix the direction of antenna.

We had been watching the selected channels in the present direction of the antenna for years.

Does anyone has any experience like this?