Trai — dish tv not allowing to register my own pack

Dear sir
I am having dish tv connection with registered no.[protected]. Today i. E. 04.02.2019 i have received sms from dish tv wherein it is informed that i have migrated to new plan at a cost of rs.607/- against my existing plan which is costing rs.554/-. Dish tv has unilaterally changed the plan without my consent.

In terms of trai guidelines, the customers are required to select their plan. I have tried to change the plan through the website of dish tv on many occasions. I regret to say that website is not supporting the change of plan. Due to technical snags at their end, i am not able select plan. When they are not able to provide platform for changing the plan, they cannot change plan at their own. However after a lot of struggle some i managed to select my plans of rs 262/-, but though it has been 4 days, dish tv has not registed my selected pack. They are saying no pack has selected by me.
The customer care number of dish tv also not working properly to contact or raise any complaint.

The operator is taking unilateral decision and intervention of trai is required to stop such acts which are not in the interest of customer. The operator is trying to take advantage and charge more money from customers without customer consent.

Nihar pal
[protected]