Trai — dish tv providing fake information

Address:

Jammu, Jammu and Kashmir, 180011

Dish tv people are offering the customer to choose their back on the website but in spite of selecting the pack when you log in again you'll find different packs in your login. Moreover in spite of repeated calls they're not registering the complaints they are just informing that call back will be arranged and are saying that they are transferring the call to theirs seniors but later informing that the senior is busy and you'll be called back but no call back. Moreover the toll free number is not working from last 2 days. They are also providing the information on channel number 96 and 999 that the customer can choose their packs by making use of the remote but it's also not working.
They're also not providing the exact information for the child connection. They're providing different information every time they were called.