Trai — dish tv reintroduce lock-in of 30 days for channels with effect from 02/07/2019 | |||
Dish tv has introduced lock in on channels subscribed by it's customers of 30 days from 2nd july 2029 onwards. This is wrong. As per trai rule we can add and delete a channel whenever we want, but now dish tv does not allow us to delete a channel when we want. As such we end up paying for a channel even when we do not want it. 1st of all we have to pay more money for less channels + ncf + tax. How much will they loot customers. Has trai authorised dish tv to introduce lock-in period??? Hope trai takes action against dish tv if it really cares for consumers. Was this information helpful? | |||
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TRAI customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear dish tv,
In that case what is the use of the new TRAI guidelines??? I'm forced to watch a channel for 30 days even if I don't want to. I don't seek response for this from dish tv, cause your justification doesn't make sense to me. None of the other DTH providers have this lock in. This is a way of extracting more money from consumers by forcing us to hold on to a channel I may not want to watch for the entire 30 days.
Your locking in made sense before the TRAI mandate. Not now. So I seek justification from TRAI, on how they allowed you to continue this lock in. And also, when and where did you'll give fair notice about this lock-in.
In that case what is the use of the new TRAI guidelines??? I'm forced to watch a channel for 30 days even if I don't want to. I don't seek response for this from dish tv, cause your justification doesn't make sense to me. None of the other DTH providers have this lock in. This is a way of extracting more money from consumers by forcing us to hold on to a channel I may not want to watch for the entire 30 days.
Your locking in made sense before the TRAI mandate. Not now. So I seek justification from TRAI, on how they allowed you to continue this lock in. And also, when and where did you'll give fair notice about this lock-in.
DishTV Customer Care's response, Jul 18, 2019
Dear Customer (Macral),
We’re disappointed to hear this. For further assistance, Kindly contact our customer care at 95017 95017 and 18602583474 so that needful can be done.
Regards,
Online Team
DishTV
We’re disappointed to hear this. For further assistance, Kindly contact our customer care at 95017 95017 and 18602583474 so that needful can be done.
Regards,
Online Team
DishTV
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We had suspended “lock-in” on our packs temporarily, to ensure a smooth migration of customers to the new tariff regime of TRAI. We have reinstated the lock-in policies now and assure you that these are well communicated and fair, in keeping with the TRAI guidelines.
Regards,
Online Team
DishTV
In that case what is the use of the new TRAI guidelines??? I'm forced to watch a channel for 30 days even if I don't want to. I don't seek response for this from dish tv, cause your justification doesn't make sense to me. None of the other DTH providers have this lock in. This is a way of extracting more money from consumers by forcing us to hold on to a channel I may not want to watch for the entire 30 days.
Your locking in made sense before the TRAI mandate. Not now. So I seek justification from TRAI, on how they allowed you to continue this lock in.
Also, dear Dish TV, where and when did you communicate about this lock-in.