Trai — dishtv is charging me wrongly

Address:

Ludhiana, Punjab, 141007

Dear sir i have a dishtv connection vc no. [protected]. Last 4days my connection is not working i tried to complaint to dishtv customer care number many times but their average wait time is 80 to 90 minutes, although i waited for the time and told my problem to dishtv customer care executive, he told me that they will sent an engineer and this visit will be chargeable when i asked i have to pay charges when i am recharging dishtv non stop. They must provide me service free of cost they refused to do this and told me that if i want visit of their engineer i have to pay. This is wrong pls help me