Trai — disruption in digital tv dth service during switch to new tariff regime for air tel dth

Address:

Darjeeling, West Bengal, 734008

My Consumer ID :[protected]-001 for Air Tel DTH

During the recent switch over of tariff to new plan Air Tel has failed miserably in providing uninterrupted broadcasting of programs through its platform and is even continuing to deduct daily charges against null broadcasting of programs. This is happening from 1st February 2019.
Although several attempts were made to contact the customer care, but there was no readdress of the problems. time and again only assurances were given to resolve the problems but ultimately there was no solution from air Tel side.
Hopefully the matter gets to resolve as early as possible though the intervention of TRAI.