Trai — dth is not working

Dear sirs,

I am using videocon dth services for past 6 years. After recent announcement from trai, i have tried change the package with your new instruction. Now, my videcon dth is not working for last 7 days. I have contacted customer for 25 times and hearing 2 or 5 hours to call back. Nothing happen from day one. Their website are not working, qr code send to 566777 is also not working and rude customer care behaviour and i need some assistance from your team to resolve this issues. I have inr 7000 with them. Please assist.

Thanks

R sivanandam