Trai — Excess debit for same service twice

Address:	635601
Website:	vodafone.in

Dear sir, I have tried to active 3G internet pack for my vodafone number [protected] for Rs.254. Since the activation not done due to technical failure I have called to customer care representative to activate the same. After the call, the 3G pack activated. But after 1hr my account was debited again for activating the same pack. When I reported the matter customer care representative replied that cannot be refunded. Without my knowledge my balance was debited twice for the same service request. Kindly do the needful not to happen again in future Yours faithfully S Mageswari