Trai — extra amount is charged in my account no.[protected] (hathway)

Address:

Flat No.1, Building A-1, Todkar Residency, Bibewadi Pune-411037, 411037

Dear sir

Dear sir / madam,

I have hathway cable in which hathway is unnecessary, charged extra amount to my by rs.194.97 which is technical mistake from their end, last 5 days i have followed for the same but still no action taken by them.

Below are the email details for your information along with my payment receipts.

I have activated, on my account on (Transaction id hat193063ff1c1de) 17.03.2019 in the evening at 6.23pm for which i have paid through my debit card of hdfc, later we had a talk with your service team and who suggested me that this amount is in wallet and you click this again for payment and activation of your channels,

Later again same evening 7.41pm on more transaction (Transaction id hat19306dcc15d3f) is done by some technically which till date not activate on my set off box all aapla choice are working correctly. Also i have not paid for transaction (Transaction id hat19306dcc15d3f) because i have already viewing my aapla choice 2.

I am requesting you to kindly remove extra charged amount from my account with immediate effect.

I have enclosed both the receipt for your reference.