Trai — false commitment by vodafone | |||
I have done recharge pack Rs.458 of Vodafone where they are mentioning unlimited calls and "*", but no teams and condition mention. Regarding this before recharge I called on 198 customer care and ask their executive for what are the terms and condition for RS. 458 unlimited calling plan they said I can call only 250 Min daily and 1000 min weekly. I asked any other terms an condition they said its open market offer so any other teams & conditions. Hence I done recharge but when I tried to call on 139 no I am unable to call hence I called customer care and they said all user having issue it will resolve in 2 hrs. I waited 9 hrs then tried same issue. after that Vodafone block my customer care option. Then I written email to them then they call me said (the recharge of Rs.458 is only for local + STD hence you will be charged for the special numbers.) and (You can refer to terms and condition by visiting link below (Prepaid Mobile Online Recharge Policy); https://shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp ). Why Vodafone providing wrong information to consumers. Was this information helpful? | |||
TRAI customer support has been notified about the posted complaint. | |||
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