Trai — fraud messaged and caller tune activation by vodafone

Address:

Ramai, Dabre House no 2, Near Maruti Mandir, Bhandup East, Mumbai 400042

Hi team

I am facing issue of activation of caller tune without my confirmation.I had called vodafone customer care no 198 on 2nd sep 2019 regarding deactivation of caller tune. That excutive told me this service was enbled with my confirmation but i didnt called and messaged for the same as i placed one more complaint as i am receiving fraud messages regarding otp from no 17863 as per below from 23rd aug 2019. SR no[protected] for this complaint but still not received any call from your side. Still i am receiving Call tune activation messages.

Now once again i received message from you caller tune activation messaged from last on 24th Aug 2019 without my confirnation. Excutive told me that i placed request via internet i didnt the same. He is given SR No 004-[protected].

From last one month i received multipal activation for callertune and still my caller tune service active. They Also Charged me for the same and dined to Reverse my bill payment. Customer care not providing their personal details for file complaint.

I was mailed to Nodal Officer and Customer care but no one interested.

Please take action for the Same

Thanks and Regards
Suchita Dabre
[protected]