Trai — fwd: fwd: complaint regarding airtel dth service. consumer id - [protected] (reminder - 1).

Address:

Katihar, Bihar

Dear sir.

I am using airtel dth service. Sir before 1st feb 2019 my monthly rental was only 299/- per month.in this regard i have several time mail to airtel service provider that please do not change my monthly rental 299/- but they demanded me 362/- for same service because they says "this is not my side this is because trai is changing some rules"
Sir i only ask to you any rules
Is applying rules for customer benefit. Means customer have to give less amount and take maximum benefit this is the moto of trai and this is applied from 1st feb 2019.

2. As per trai guidelines customer can take all benefit in same amount which was paid by them before 1st feb 2019. That mean if any customer monthly rental is 299/- and in this rental if company gives 100+ channel then at present same is applicable or not.

Sir kindly guide and suggest me and also instruct my service provider. Because i am facing problem due to this type of airtel service.

Regards.
Pritam prabhat.
[protected].