Trai — GTPL Broadband

Address:

Ahmedabad

Hello,

I am a memebr of GTPL broadband from last 8 years but from last 6 months I was facing internet issues everyday but they are not looking it as no one came to check issue in DP side as well as residential side and closed ticket automatically, so after waiting 3-4 days I have to visit the office multiple times and then they resolve it, So two months ago I changed the line and moved to GTPL fiber but they took total two months time to install fiber after taking a payment, So I lost two months from my service and I am fine with it if it works properly. Two days ago I got my fiber connection and on next day internet is not working, So I complained online but today the technician closed the ticket without resolving it. In last two months I visited their office 13 times and also visited Shahibaug main branch 2 times. Every time I have to take half leave from my work but GTPL is not understand a customer problem. Please look into it and resolve it.

GTPL User Id - hardik69