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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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Updated: Jul 14, 2026
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Hathway / Gujarat Telelink [GTPL] reviews & complaints(603)

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S
sunil2050
from Ranchi, Jharkhand
Jul 14, 2026
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Money taken but service not provided

GTPL internet service has taken Rs 6600/- for 1year but just after installation, it stopped working.I called customer support several times, they asked just to wait .
This is the scam running by GTPL
GTPL connection details:-
Name - Ravi Kumar
Mobile - [protected]
Place - Ahmedabad, Gujarat...
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S
Soumyadev Kundu
Jan 22, 2022
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Packet Loss

I am getting around 25% of packet loss every time and as a result, I am not able to play games properly and not able to watch content on Twitch.tv

Please submit the issue as soon as possible and I am not happy with the service right now....
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R
Raghuvir Rasrana
Jul 15, 2021
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Shifting broadband to another location

Address: Surat

I had registered a request for shifting broadband to another location on 19th June2021. And paid of money for shifting 560 rs. But this is 26 day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

**POOR SERVICE**

PLS REFUND MY ALL MONEY...
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B
Jun 14, 2021
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GTPL - shifting broadband of another location

Website: www.gtpl.net

I had registered a request for shifting broadband to another location on 4th june 2021. And paid of money for shifting 560 rs. But this is 11 th day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

My id is indraindraprakash
My request no is 87548...
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Bhargav Langaliya25
May 12, 2021
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Refund and cancellation

Address: Gaurav Path, Piplod, Surat, Gujarat 395007
Website: www.gtpl.net/complaint/customer-support

I would like to cancel my new connection, please return my refund as soon as possible.
User id [protected]...
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M
Mahesh157
from Gaya, Bihar
Feb 18, 2021
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Set Top Box blinking red light

Address: To.Bamanvada ta. Mangrol. Dis.junagadh

My sett op box only blink red light
Not screen show tv screen
I complaint from but no response
Say gtpl customer care says buy new connection
But why?...
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N
Nagarajan Mudliar
Feb 15, 2021
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Upgradation of plan to fiberoptic one

Address: GTPL BROADBAND, AHMEDABAD, GUJARAT
Website: www.gtpl.net

Dear sir/madam,

i have gtpl broadband connection, nagarajan55, and i have upgraded my plan to 50 mbps one which is fiberoptic connection on january 01, 2021, and made payment through icici bank cheque, #798957. they informed me that the cable at my residence will be changed to fiberoptic one within 7 days.

it has been more than 1-1/2 months now, but still they have not done that. in fact, gtpl dp box itself...
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Rahulkumar Khambhara
from Morbi, Gujarat
May 23, 2016
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Toll free number for complaint registration

Address: Morbi, Gujarat, 363642

Gtpl customer complainttoll free no.[protected] is not working. Every time it mentions "busy" status. Then we are forced to call on other number +[protected] to register complaint, which is not toll free number, on this number we wait till gtpl customer executive receive our call, this costs a lot to register a complaint. Why should customer pay for the problem of gtpl? And we are forced to complain every day due to low speed or network...
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A
aeyjay
from Mumbai, Maharashtra
May 14, 2016
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Refund

Address: Vadodara, Gujarat, 390005
Website: www.gtpl.net

Since first week of april16. braodband connection disconnected. and GTPL was unable to find fault. Since this practise was repeated in march also. Hence we have requested noddle officer through email for discontinue of broadband and refund the money since they were helpless. I am mailing everyday to GTPL nodal officer regarding refund. But after 43 days. i am not refunded my money.when it was asked on email for non refund of money. No response...
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K
kurban attarwala
from Gurgaon, Haryana
Aug 14, 2015
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Net connection not working and poor respose from technical team

Address: Vadodara, Gujarat

We have complained regulary since last 4-5 days . The latest complaint number is 764553 but they seem to give standard reply that wait for sometime it will be resolved. They were not willing to take complaint by not giving complaint number but now i managed to get complaint number 764553. Our client id is kr_attarwala at vadodara, gujarat. We tried calling at[protected] and [protected] and [protected]. The last number comes switched off and...
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DharmeshD
from Mumbai, Maharashtra
Jun 29, 2015
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transfer of set top box

Address: Surat, Gujarat

Dear Sir, Namaskar!!! My name is Dharmesh. i have transfer my home from Adajan to katargam in surat before 2 days. i got a NOC from old supplier to reconnect set top box at new place in katargam. i have not given any address from old supplier to contact new office of GTPL. i have called much time on toll free no. but its too busy and i also called majuragate office, he replied he has not any details to contact katargam service provider. i...
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A
anilchaudhari05
May 30, 2015
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Static IP. Internet not working

Address: Gandhinagar, Gujarat

I tried all above number and they do not exist. We I tries to connect with internet its shows me Static IP in connection type instead of PPPoP and went fail to connect. I tried to contact but no one is answering. It should be banned....
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bkkomal
from Ahmedabad, Gujarat
Mar 30, 2015
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CHANEL NO 592 PEACE OF MIND NOT VISIBLE IN ANKLESHWAR

Address: Bharuch, Gujarat

WE ARE HAVING GTPL CONNECTION FROM LAST 1 YEAR, THIS CHANNEL NO 592 BELONG S TO BRAHMAKUMARI (PEACE OF MIND)). IN ANKELSHWAR AROUND 70 FAMILY HAVING GTPL TO SEE THIS CHANNEL ONLY, BUT LAST 8 MONTHS THIS CHANNEL IS NOT VISIBLE IN ANKLESHWAR ONLY, THIS CHANNEL SEEN IN VADOADARA WE ARE USED TO SEE THIS CHANNEL, WE HAD ALREADY COMPLAINED TO THE CABLE OPERATOR & GTPL CUSTOMER CARE BUT THEY ARE NOT GIVING US SATISFACTORY ANSWER, I REQUEST YOU...
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H
harshadkprajapati
from Siddhapur, Gujarat
Feb 14, 2015
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Internet down regularly some websites cannot be opened

Address: Ahmedabad, Gujarat

I have gtpl connection from last two years, In beginning (for first 4-5 months) it worked very well, but that after the internet connection is regularly got down. and the when we call for customer care the call can't be connected many times. another problem is that some website i.e. www.onlinesbi.com can't be opened in any browser, and with other service provider it is opened like, BSNL, Idea, etc. customer care executive didnt answer for...
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J
JK_patel
from Ahmedabad, Gujarat
Nov 20, 2014
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Channel not viewing

Address: Ahmedabad, Gujarat

Dear Sir/Madam, We have problem in viewing channel from 6th november 2014 at night to till date (20th Nov 2014). we complaint many time but our cable operator should not take any action. we face very inconvenience. So please we request you to submit my complaint and take action. when we start tv we get Error message : Channel Unauthorized You are not authorized to view this channel. If you wish to view this channel, Please call ...
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U
utsavgajjar
from Ahmedabad, Gujarat
Sep 5, 2014
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Internet doesn't connect with router

Address: Ahmedabad, Gujarat

GTPL Internet connection has issue with routers, net doesn't connect with routers and when you call to the customer care, they will tells you for direct connect cable with pc and net will be connected then you will be advised for router is damaged or replace it, on the other hand they are making fools to customer. Because everyone facing the issues of router and modem however they tells everyone to change or check your hardware. So opinion...
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J
Jainita Bhaumin Patel
Aug 7, 2014
Mar 15, 2025
This thread was updated on Mar 15, 2025
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no signal

Address: Ahmedabad, Gujarat

I m a user of gtpl hd set top box. And i am not receiving good survice from it. For that i had try to call our areal service man. But he never even responce to my calls. 3 to 4 hrs there is no signal on tv. I am so disappoint with this service. I am kindly request you to help me with solving this problem of mine. And every day 11PM to 7 AM no signal show. my provider name 'Khodiyar world vision' near Ratnpura, vastral, Ahmedabad....
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L
Lialdhar
from Mumbai, Maharashtra
May 13, 2014
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GTPL Service & GTPL Customer Care Service Issue

Address: Ahmedabad, Gujarat

My Name is Liladhar Pondel from Ahmedabad i m unable to use GTPL Broadband internet service, Since last 3 day i was aleardy trying to call in your Customer care number [protected] one lady recived my call and after 5 second she's disconnect the call. Every Month i m paying 900 rs for Internet (GTPL BroadBand) however every month Saturday and Sunday my Internet service going off Automatically.when i m trying to call in your customer...
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A
artiprashant
from Surat, Gujarat
Jun 24, 2010
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change of set top box

Address: Ahmedabad, Gujarat

before 1 year i had a cable connection of gtpl. the cablewala gave me a set top box of gtpl at that time for Rs. 1000/-. but after 2 months because of some problems of gtpl and my cablewala he changed our cable company as INCABLENET and gave us a set top box of in cable. now 1 month ago i have shifted my residence and at my new residence there is a cable connection of gtpl. now my new cable wala or the gtpl company are refusing to gave me...
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S
Sanjay
from Bengaluru, Karnataka
Dec 25, 2009
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Very Bad Service of GTPL

Hi to All

Here i would like to draw kind attention of all who are using GTPL Cable service. Actually i am facing some problems with GTPL cable servie so i called them they told me that you please install set top box so all your probles will be solved. I reqeusted them to please installed it. but surprizingly after 100 follow ups they are not even responding well and till today i have not got my set top box more than 7 months....
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