Hathway / Gujarat Telelink [GTPL]
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 35%
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592
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Hathway / Gujarat Telelink [GTPL] Customer Care

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Address
C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
218
down
143
up
128
down
139


Additional info
Ahmedabad
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad 380024

Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara 390005

Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad 380007

Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad 380009

Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad 380051

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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35%
Complaints
592
Pending
0
Resolved
205
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So far so good - The company responded to our notifications and is working on resolving complaints.

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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I compain to gtpl on 16 for.net not working they told me that my problem will be resolve in 24 hrs today is 21 yet they have not resolve the problem
Jul 21, 2021

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    I complain in gtpl for net not working on 16 they told that It will be resolve in 24 hrs today is 21 yet they have not resolve...
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    I had registered a request for shifting broadband to another location on 19th June2021. And paid of money for shifting 560 rs. But this is 26 day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

    **POOR SERVICE**

    PLS REFUND MY ALL MONEY
    Jul 15, 2021

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    Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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      Dear sir, My user ID is ajaybd_89, my internet is not working by more than 72 hours, i were told that it will be solved in...
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      At Morbi. I have paid 8000 rs to gtpl which provide unlimited for 1 year at 40 mbps speed. There is a kind satisfactory issue with gtpl. I have complained at around 6 times within a month regarding my wifi speed and connection error slow speed. .they always register my complain but after 1 days they close my complain without solving problem. Though my browsing speed is 3 mbps
      Jun 25, 2021

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        [Resolved]

        I had registered a request for shifting broadband to another location on 4th june 2021. And paid of money for shifting 560 rs. But this is 11 th day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

        My id is indraindraprakash
        My request no is 87548
        Jun 23, 2021
        Complaint marked as Resolved 
        Jun 14, 2021

        Complaint Status

        Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
        Hi,
        Still didn't receive any update from GTPL. Can you please help me?

        My shifting request no : 87548
        My id is indraprakash_b004
        NiTishTiwari's reply, Jun 17, 2021
        Same problem here nobody is going to help you. Gtpl just want money. You have to visit office to resolve.
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          My GTPL broadband isn't working properly. It just stops working every second day, sometimes two three times a day. When i call their Coustmer care number, all i get served is robotic voice that ask about problem and book a complain. There's no human support at all. From past 3 days broadband has not been working at night.
          Jun 11, 2021

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            I would like to cancel my new connection, please return my refund as soon as possible.
            User id [protected]
            May 12, 2021

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              In one day in every week gtpl internet stop working. I had complained more than 50 times but still they are not solving the issue. In this week the internet wasn't working for 2 and half days (3/4may and 5th may) and again yesterday it stopped working (6th may). This is the third class service. I am regretting why I chose gtpl..
              May 07, 2021

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              Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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                My sett op box only blink red light
                Not screen show tv screen
                I complaint from but no response
                Say...
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                HI, I'm using GTPL Broadband services But they are providing a worst services ever in the World. I have to call for Customer...
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                Dear sir/madam,

                i have gtpl broadband connection, nagarajan55, and i have upgraded my plan to 50 mbps one...
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                Hello...
                I have request for shifting my broadband gtpl form ANKLESHWAR to Vadodara...but no one is taking seriously...
                I called coustmer care they said technical team will come and will take payment 560 i.am ready to.pay...but no one is coming...
                Out of 180 days 120 days are remaining and day by day all getting waste...
                Poor service gtpl...
                Feb 04, 2021

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                  Hello,

                  I have brought a new connection on 04 Jan 2021. and I have a problem with the internet connection and disconnection. I have complained about this but not given a proper solution. so please look into this. I am frustrated now.

                  this is my email id:- [protected]@gmail.com.

                  Please help me resolve this issue.

                  Thanks,
                  Smit
                  Jan 22, 2021

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                    I am having internet connectivity problems as well as speed issues ( if luckily the broadband works).
                    My area is Najmi...
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                    We paid an agent (Hardik Patel agent[protected] rupees for broadband services, on the 30/10/20. He promised connection the...
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                    After 5 days GTPL caould not solve my problem of no connection. i have complined on 9th november, 10 november, 12 november,...
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                    I wanted to activate broadband plan from GTPL. The payment was completed on 24th October, 2020. After that, no one is coming...
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                    My net is not working from last week. We made several complaint on phone and mail. But not getting solution.
                    And also get the speed of gtpl is 0.02 mbps
                    And our plan is 40 mbps
                    Pathetic gtpl
                    Pathetic gtpl
                    Nov 05, 2020

                    Complaint Status

                    Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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                      I have a connection in Varanasi in Vinayaka area. It's been almost a month since I have lodged a complaint to customer service....
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