Hathway / Gujarat Telelink [GTPL] Customer Care
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 2%
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730
COMPLAINTS

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

Webpage:
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Address
C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
154
down
87


Additional info
Ahmedabad
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad 380024

Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara 390005

Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad 380007

Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad 380009

Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad 380051

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Customer satisfaction rating
2%
Complaints
730
Pending
21
Resolved
14
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] related photos (98)

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Hathway / Gujarat Telelink [GTPL] Customer Care related pictures (98)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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Hathway / Gujarat Telelink [GTPL] — Replacement of set top box

 vkshingala on Apr 20, 2017
At bharuch we are getting GTPL cable TV through Narmada Channel.
I am having old connection which is not HD.
Now I want to replace my old set top with HD box and monthly connection as mentioned in the website of GTPL.
But I have been told that I have to pay Rs 7500.00 combo offer which include cost of set top box and package of the year.

GTPL has put in his advertisement on website is quite different then what actual channel Narmada demands.

It is unfair, I hope GTPL will take action and resolve the matter.
As a matter of proof I have recorded...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — A fraud at the time of plan renewal

 Neil4587 on Apr 11, 2017
Hi,
I have been cheated by GTPL local service provider. They came and had took a check from me just by saying that plan renewal date will be after 6+2 = 8 months. It means my next plan renewal date should be around 4th December 2017 but it shows me 4th October 2017 in my account.

I had given a check amount of 3000/- INR on 3rd April 2017.

I have attached the receipt, please kindly check the attached receipt.

Thanks...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — GTPL Broadband worst service provider

 dhavalshah2501 on Apr 2, 2017
Dhaval shah
9924187847

Taken GTPL Broadband from last 2 years. Its working horrible. They claiming their speed according to their plan. But they are not providing half of it. Complain ratio of internet not working is less. But time to take action on it, to provide solution and get it done is very very worst .
Recently my internet is not working I am calling from last three working days and every time I has to repeat my complain again. Telephone executives are dump, I can claim that they don't have any technical knowledge and can't support more. Every time they ask one...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Frequently connectivity of broadband services lost

 Gaurang4037 on Mar 17, 2017
My name is gaurang trivedi (Mobile no. 9374063434)

In the first week of feb 2017 i owned the broadband connection from gtpl at ahmedabad
After getting connection i complained almost 7 times or more for internet connection lost. For which i complained on mails, in application and on their customer care no. And asked for refund but they always sent mail that your problem resolved.
I am asking for permanent solution which they could not provided..
Due to inconstancy in connectivity i found problems to get in touch professionally.
Since they have not provided...
Complaint comments  Read comments [2]Complaint category Broadband

GTPL — Not resolved internet not working related complaint even after 7 days [Resolved]

 Pranav Dave on Mar 16, 2017
I registered one complaint that my internet is not working and also followed the instruction they given, but not worked. So they said their technician will come and resolved this in 24 hours. I called them almost each day than after; they always replied like tomorrow 11 am, tomorrow 2 pm, tomorrow till 6 pm they will send technician but till now no one came to my home or contacted me. Also they are not ready to conference me with technician while calling to customer care. I already paid them for whole year amount and i want my rest amount back by discontinue this connection. Ticket number raised...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Broadband connectivity problem

 JB WEDDING STORY on Mar 6, 2017
GTPL BROADBAND

my id : - jaypatel1993

alreddy i change new plan bt not active and i give to company checque

chekque also clear bt my broadband is not active
and comapni person behave is very ROOD
Not a given me Properly and or Solution

Pls help me...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Not getting scheme advantage and charged double in internet connection

 Dipen_1111 on Mar 4, 2017
This is with respect to gtpl current scheme of 10 mbps internet pack of 1000 gb in rs. 4, 100 (Considering your 50% scheme on original plan of rs. 8200 for 1000 gb)

I am existing gtpl customer and happily using your service from last 12 months, recently in the month of feb my i have renewed my plan once again to your service.

My complain is if gtpl such scheme is already available why you guys or your sales representative are not extending such scheme advantage to existing customer...?

The worst part is being an existing customer i get to know this details...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Internet connectivity issue

 ashishvora on Feb 27, 2017
Since 10 days they are having technical issues. Whenever you call they just tell that there is technical issue, call after an hour or 2 hours. Again you callback then they apologies and begs 2 hours or one hour to resolve issue. Even i cant understand how can they provide this type of service to Industry. Ours is IT company totally dependent on Internet. In last 10 days including sunday our working output is not even half tjen it should be due to internet connectivity issue. They take money in advance so we are totally helpless now....
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Defective wiring since 10 days

 Darshan7600 on Feb 25, 2017
I ve been facing improper wiring issue since 10 days!
I've complained 3 times but customer care wale meri complaints forward karte regte he
And local gtpl office owner Mr DIPAK has been ignoring my complaints! He is telling me that he has told the technician but that technician didn't come! Same lie for 3 days!
WHAT A FRAUD! I MEAN WHEN TGEY WANTED MONEY, they instantly came to my house but now no one is responding!

Username : kamani005

Help me to solve this! Regards!!...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Unethical behavior & "most disgusting service provider"

 $ky3267 on Feb 22, 2017
I have to say this this is the most worst service provider company, my net is not working since last one week, i tried to contact customer service at least 10 to 20 times and the most irritating thing is even their representative have no clue about my complaint, whenever i called in everyone giving different answer every time and making rounded and rounded instead of solving the problem, i also tried to contact local area person but the same thing and same answer, i also asked them to sent technician at home, but no one came in, i will be greatly appreciated if somebody who is knowledgeable, responsible...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Some channels have stopped broadcasting

 Preety Paranjape on Feb 13, 2017
Hi I am using GTPL hathway set top for television channels at gandhinagar sector 30.however suddenly without notice many channels that I view regularly were stopped.some of them include times now, star movies, and star world to name a few. When i called they seemed clueless.. next time when i called i was asked a number on the box and channels resumed that day. The very next day they again went off. When i called they said its some package system., That is implemented. I fail to understand that if at all it is a package system..why were consumers not informed or asked about what package they wish...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Fraud Company GTPL

 jinal_2104 on Feb 7, 2017
Hi, I need your help to register the complain again GTPL Boardband services. They took the advance money for one year for wifi service but out of one year their wifi connection works only for six months. No service, No proper customer care & only fraud company. No care for the customer & Not proper staff. Only customers like us faced the problem. We lost our money.. I have email back up also of this complaint. I want to know whom I contact for this complaint? Its really helpful to me & others customers like me. NEVER EVER TAKE THE CONNECTION OF GTPL. BROADBAND OR CHANNELS....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — I am complaning about the serials partiallity

 Ssanya on Feb 5, 2017
As in 2017 fatmagul is re starting on zindagi channel but why not feriha .pls start feriha as little lord is also ending . after feriha ended zindagi became very boring for me and for my friends I request pls start feriha one more time on zindagi in 2017 its my favoraite tv serial on zindagi or if it would not be started I will not see zindagi channel anymore pls start it again......
Complaint comments  Read comments [2]Complaint category Business & Finances

Hathway / Gujarat Telelink [GTPL] — Improper service and service as agreed in contract

 Pak Chat on Feb 3, 2017
Hi all,
My name is prakash chaturvedi my registered number is 9898170601,
It's been Months I have been waiting for resolution .I m repeatedly informing customer care team that The device installed at my terrace is mostly off due to which we face innocence as our internet stops working.

I m getting below great features after I bought GTPL Broadband connection.

- Never get continuous proper network connection as well as speed that was agreed .
- Never get response from Customer Care executive or supervisor
- we suffer rubbish behavior from...
Complaint comments  Read comments [1]Complaint category Broadband

GTPL Broadband — Last 10 days Not Resolved Problem. GTPL Not Provide Refund.

 patelsarfu on Jan 30, 2017
Hello

User Name : s_patel303

Mobile Number : 7405130687

Last 10 Days I complain In Phone Banking And Online Application and email for refund.
But Not Resolved My Complain.
GTPL Need To BOX And Power In My Apartment. But My Apartment Never Allowed.

GTPL Not Responded My Complain And Never Give Refund,

I attach Bill GTPL.

Thanks...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Net connectivity

 Harshil1988 on Jan 28, 2017
My user id : psp10,

i am using broadband of gtpl yearly subscription
i have rennew the subscription on 28 dec 2016, and from last one month i am expriencing very parthtic net connectivity issues very alternate day net connection down

i have also registerd almost 15 times in this one month but no resolution receiveed from the company

also company's grivences contact number, nodalofficer number were not working have tried so many times but failed to contact

i want my money back and want to close the connection as i am feeling mentally...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Connect disconnect problem not solved for a long tome

 kamlesh sakrawat on Jan 28, 2017
User ID soanki2986

Have a problem of connect disconnect and launched many complaints but no proper solution. problem exists every other day.

I have paid all money with check. I can't use my connection when it is most needed. I can't say if have used my connection without any problem for two days. And I have paid for 18 months in advance.

I have registered many complaints they ask to wait for a permanent solution. If a problem exists for a day or two it can be understood but if it continues every other day, it raises serious questions...
Complaint comments  Read comments Complaint category Broadband

GTPL — Internet broadband issue

 Pranshav Gajjar on Jan 25, 2017
I paid 8000 rupees for an annual connection, internet goes down everyday, almost everyday i have to register a complaint!! So i live 3 days out of a week without internet,

They require me to send email if i want refund, they never reply to that email! NEVER!

A technician who came to fix the broafband connection once, told me that GTPL will never give refund, but on customer service call, they always say to send an email for refund

Please help!...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Shifting of connection and refund

 Viral j shah on Jan 24, 2017
On 15th december i paid the amount for shifting of connection for broadband and paid the charges amount. But it has been more than 40 days no customer care official or branch office person are answering. I have all mail communication with the company with same reply that we are looking into it.

My 6 months advance money is with them. Neither are they refunding the same nor are they shifting the connection. I am in dilemma since i cannot get other conne tion till there is clarity about the same.

Please guid how to proceed and take action against them.

Regards,...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Internet not working-50days

 Jatan shah on Jan 20, 2017
The worst service is giving by gtpl. Gtpl is not bother about customer's problem/complaint. I have registered complaint many times but just starting a net for a minute and issue resolved. What the hell?from next day faced same issue again registered complaint, net started for a minute, status issue resolved.are you making fool customer?every time your executive saying our technical person will visit but no one is coming and still issue is pending.
Worst service. Do not go for gtpl for any kind of product whether its channel or net....
Complaint comments  Read comments Complaint category Internet Services

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