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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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Last updated Jan 22, 2022
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Hathway / Gujarat Telelink [GTPL]
Customer Service Contacts

Hathway / Gujarat Telelink [GTPL] Website

Hathway / Gujarat Telelink [GTPL] Head Office Address

C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India
380004

Hathway / Gujarat Telelink [GTPL] Phone Numbers

Toll free
1800 419 0419
222
147

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Phone
+91 79 2657 7555
132
116

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Hathway / Gujarat Telelink [GTPL] reviews & complaints(597)

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I am getting around 25% of packet loss every time and as a result, I am not able to play games properly and not able to watch content on Twitch.tv

Please submit the issue as soon as possible and I am not happy with the service right now.
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    It has only been 4 days since i bought the 9 month plan in gtpl, but m facing too many issues,
    1. It disconnects on its own
    2 . Loson on constant redlight
    3 . Totally unreliable in terms of speed
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      I registered one complaint that my internet is not working and also followed the instruction they given, but not worked. So they said their technician will come and resolved this in 24 hours. I called them almost each day than after; they always replied like tomorrow 11 am, tomorrow 2 pm, tomorrow till 6 pm they will send technician but till now no one came to my home or contacted me. Also they are not ready to conference me with technician...
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      As I'm using the GTPL Broadband since last 1 year in Nana Chiloda Area, Ahmedabad. I have to call them 4-5 time every week, the net connection not continuously working even a week.

      My net connection not working since 7th Aug - Saturday, I'm daily calling them and they are giving me the same answer that their team is working in Area. I have called today morning and got the same answer that the team is working in area... 3 days and no resolutions...

      GTPL Broadband --- Can you please give us the refund money or extend the time periods when was Internet connection not working...

      Hello Guys, all of you please ask for refund or time extended when the services was not working. They taken the advanced money and then not providing the services...
      Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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        Dear sir I am jaimin raval. my mo-[protected]. My request no-1435027 not working properly. I complain dt-11/07/21 When I call your customer team then they reply me your work done in 7 working days. But today 28days gone and my problem not solved. So how can working your team. Give me a support. Otherwise I complain against you in "Grahak suraksha" I am very very un happy from your service. In all Gandhinagar your service not come. When we...
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          I complain in gtpl for net not working on 16 they told that It will be resolve in 24 hrs today is 21 yet they have not resolve my problem...
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          I had registered a request for shifting broadband to another location on 19th June2021. And paid of money for shifting 560 rs. But this is 26 day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

          **POOR SERVICE**

          PLS REFUND MY ALL MONEY
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            Dear sir, My user ID is ajaybd_89, my internet is not working by more than 72 hours, i were told that it will be solved in 24 workings hours, today when i called to ask about complain i were told that your complain has been registered for other reason and now it will take more 24 hours to solve it (being reason is that yesterday there were login showing in my account). i am calling from last 3 days but there is no solution, no person has...
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            At Morbi. I have paid 8000 rs to gtpl which provide unlimited for 1 year at 40 mbps speed. There is a kind satisfactory issue with gtpl. I have complained at around 6 times within a month regarding my wifi speed and connection error slow speed. .they always register my complain but after 1 days they close my complain without solving problem. Though my browsing speed is 3 mbps
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I had registered a request for shifting broadband to another location on 4th june 2021. And paid of money for shifting 560 rs. But this is 11 th day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

              My id is indraindraprakash
              My request no is 87548
              Jun 23, 2021
              Complaint marked as Resolved 
              Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
              Hi,
              Still didn't receive any update from GTPL. Can you please help me?

              My shifting request no : 87548
              My id is indraprakash_b004
              NiTishTiwari's reply, Jun 17, 2021
              Same problem here nobody is going to help you. Gtpl just want money. You have to visit office to resolve.
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                My GTPL broadband isn't working properly. It just stops working every second day, sometimes two three times a day. When i call their Coustmer care number, all i get served is robotic voice that ask about problem and book a complain. There's no human support at all. From past 3 days broadband has not been working at night.
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                  I would like to cancel my new connection, please return my refund as soon as possible.
                  User id [protected]
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                    In one day in every week gtpl internet stop working. I had complained more than 50 times but still they are not solving the issue. In this week the internet wasn't working for 2 and half days (3/4may and 5th may) and again yesterday it stopped working (6th may). This is the third class service. I am regretting why I chose gtpl..
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                      My sett op box only blink red light
                      Not screen show tv screen
                      I complaint from but no response
                      Say gtpl customer care says buy new connection
                      But why?...
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                      HI, I'm using GTPL Broadband services But they are providing a worst services ever in the World. I have to call for Customer care regarding Internet issues everyweek 2-3 times. They always have the same answer, Please be wait your problems will be resolve soon.

                      We are IT Company and I am using GTPL because, there are no other Internet services providers here, I am contacting them trying to get other Internet services providers...
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                      Dear sir/madam,

                      i have gtpl broadband connection, nagarajan55, and i have upgraded my plan to 50 mbps one which is fiberoptic connection on january 01, 2021, and made payment through icici bank cheque, #798957. they informed me that the cable at my residence will be changed to fiberoptic one within 7 days.

                      it has been more than 1-1/2 months now, but still they have not done that. in fact, gtpl dp box itself...
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                      Hello...
                      I have request for shifting my broadband gtpl form ANKLESHWAR to Vadodara...but no one is taking seriously...
                      I called coustmer care they said technical team will come and will take payment 560 i.am ready to.pay...but no one is coming...
                      Out of 180 days 120 days are remaining and day by day all getting waste...
                      Poor service gtpl...
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                        Hello,

                        I have brought a new connection on 04 Jan 2021. and I have a problem with the internet connection and disconnection. I have complained about this but not given a proper solution. so please look into this. I am frustrated now.

                        this is my email id:- [protected]@gmail.com.

                        Please help me resolve this issue.

                        Thanks,
                        Smit
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                          I am having internet connectivity problems as well as speed issues ( if luckily the broadband works).
                          My area is Najmi mohalla, Dahod.
                          This is happening from past 15 days and I have to call the customer care each and everyday to get my temporary fix. Still no permanent resolution is provided to me and I would request all of you that if you want a new broadband connection, don't fall into the marketing traps of GTPL. They are...
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