Hathway / Gujarat Telelink [GTPL] Customer Care
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
783
COMPLAINTS

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

Webpage:
TwitterFacebookLinkedInGoogle+Youtube
Address
C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
178
down
101


Additional info
Ahmedabad
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad 380024

Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara 390005

Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad 380007

Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad 380009

Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad 380051

View More Information...

Customer satisfaction rating
3%
Complaints
783
Pending
3
Resolved
18
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Sort by:

Hathway / Gujarat Telelink [GTPL] — unheard customer for its broadband issue

 Rachita Bhatia on Sep 21, 2017
One really needs patience to deal with your company. I have dealt with bsnl but i must say they score more on my sheet. Gtpl is the most pathetic one specially the customer care – these guys don’t invest in human resource is the reason for such wretched services. Their employees who sit in customer care are not qualified for the job, all they have is two or three particular reasons which they start jabbering once you call, without even understanding or listening to the customer. Further, they might be good for some set of people but my set of people i find it really not worth to invest in your...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — payment adjustment & hd upgrade

 Pankaj Hastwala on Sep 21, 2017
'appellateauthority. Guj@gtpl.net'
Another example set by gtpl appellate authorities.
Even after taking more than 72 hour to form reply or do the necessary correction on verbal and online complaint.
Without giving proper reply or resolve.
Main officer in charge appointed shown on site remain aloof & never come to call or attend even mails!

This prove that gtpl absolutely fake / feud set of customer care even upto appellate desk.

Not a customer centric company rather bunch of acentric behavioural customer care executive!

Still...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — still not connected broadband, so i want to cancel it and refund my money from gtpl

 prabhat420 on Sep 19, 2017
I have already pay a check payment on 5th august 2017 for gtpl broadband connection but he withdrawal the money on 22th august and still i have not any connection of gtpl broadband. Regarding this i was calling many times at gtpl but there was no any positive response given by him and i am totally disappointed with this. Please find attached gtpl receipt copy and passbook scan copy for reference.

So due to too much time taken by gtpl, i want to cancel it and refund my money....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — net is not working from last 1 week

 nilesh.mistry on Sep 19, 2017
I have called customer care many times but they are not giving the exact date when it will be working. My daily work totally stuck up due to this. When i call customer care every time they replies wait for 24 hours there are technical issues in your area. I have been listening this answer from last 1 week. The head supervisor sandip joshi committed me that your net would work on 18/09/2017 and he gave me 100% surety for this. Still net is not working. Today morning i called again in customer care and she replied me that please wait there are still some technical problem in your area. I asked her...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — gtpl no signal found

 gauravraythatha7 on Sep 16, 2017
I have a GTPL setup box. I paid 24 months rent in advance and now i have a problem of "NO SIGNAL FOUND" from last three months.

Sometimes its working fine but on the day time its always the single issue

I am in Porbandar and my cable operator is not give me the suitable solution. Even if cable operator is behaving very rude and use the abused word with me on phone

GTPL is very worst service in Porbandar.

Its working fine in Ahmedabad

Because Porbandar cable operator is shutdown the signal and save his money without giving...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — no connection since 12th september. complaint closed without resolving issue

 saru robin on Sep 16, 2017
Gtpl requires on time payment and customer service is horrible. They know one sentence to repeat "in 24 hours solution will be received". They closed my complaint without proper solution of the problem.. One whole week there was no connection. After that from 12th sept it is repeating again. They don't pay the dp societies and they create problem is accessing the dp. Why should the customer be at loss at these cases. Need half an hour to contact their customer care. Even if they pick they have one half duplex connection solution with them all the time.

Highly irresponsible and annoying...
Complaint comments  Read comments Complaint category Broadband

GTPL — no internet - customer service not responding properly

 robin matthew on Sep 14, 2017
I have been facing this issue of internet outage since past 3 days i have called many times and also launched a complaint, it's very disappointing to see how they don't care and don't even give appropriate answer every time the customer service agents give different answer

They literally lie while saying someone is going to come it's technical issue then they say it's about the entire junction etc no satisfactory reply nor any resolution please intervene and help i am stuck here.

They don't even pass on the ph to the manager or give their name.

Can someone...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — router refund..

 Rinoy Lad on Sep 13, 2017
Gtpl employee from whom I purchased the plan and router are nor ready to give refund of router
Even after I have receipt which clearly mentions
Router refundable..
My name.is Rinoy Lad-9033938907
They have my name and number registered.
I have contacted the local service guy who gave me the connection.but he is also saying NO...now
Gtpl service guy:
Kishan:7567942746
Jatin: 9879000385

U can contact me by email for receipt pictures
On rinoy88lad@gmail.com

This a total fraud..
I have also complain in...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — frequently stop service and no one listening

 Panthakshah on Sep 13, 2017
It seems they are not customer oriented company. My net frequently not work and continue i approach customer care no. But they only say "mafi mangu chu aapni asuvidha badal" like one robot. They even chopped policy on your face and say 24 working day is time to solve any complaints. Cp nagar branch is located 2 km away from my home to pass this distance they need 3 days what a joke. After talk with many times customer support i approach nodal officer kuldip mistry but he not picking any call and cut the call. So approach the appeal authority mr pathak he also cut the same way. But giving continue...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — internet not working since 5 days

 HardikShah5 on Sep 12, 2017
My internet stopped working from 8th sep, 2017 and today it's 12th sep. But still now started. Registered a complaint and do number of calls. Complaint number: 2719371.in 24 hours even thay didn't came to check. We have call them and have said that we have registered complaint please come now. They are just told that your complaint is in high priority. But no result. Even closes the complaint without fixing issue.
Don't know how the government allowed such company to bring ipo....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — broadband connection not working

 Kantigiri R Goswami on Sep 8, 2017
I have subscribed for quarter broadband connection and successfully paid the amount rs. 2100/- online but connection is not working since last 10 days. I have also sent complaint to support email address and toll free numbers but still there is no solution.
User kantigirig_jmr
Mobile 9624054643
Concerned departments have promised for resolution but still problem exists....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — gtpl never solve any issue

 Manzur chaudhary on Sep 5, 2017
I have 21 connections of gtpl in my hotel. Whenever any of the set top box has any fault, the cable operator charges very high and they take more than one month for repairing. Gtpl customer care has no idea and they dont provide the contact number to whom we can contact for our issues. Worst service. They have no responsible person to whom we can contact for our issues. They dont have plan charges information....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — about new connection

 lightmagic103 on Sep 4, 2017
I apply for new gtpl connection before a month,

My home address:
Shayona darshan bunglows,
Opp kargil petrol pump,
Chanakyapuri road,
Ghatlodia
Ahmedabad - 380061

My contact no: 9227428262

I gave every single documents they ask for,
Id proof, address proof, hdfc bank check everything...
Still i didn't get the connection even after a month,
Vijaybhai patni is handling the gtpl connection in our area,
Kindly take some legal action against him, otherwise i'll file a fraud case against...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — gtpl internet unreliable

 THAKUR VIRAT SINGH on Sep 3, 2017
I am virat thakur, my user id is virat_2220, i have purchased internet services on 1st aug 2017, and till date there are constant disconnections, when i logged the case with gtpl, they are closing the cases without resolving the issues. I have asked for the disconnection & full repayment also if possible for service extensions, they have denied. I have been cheated by the gtpl company.

Thanks & regards
Virat thakur
9924112220...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — worst service for ever I have seen gtpl

 vipul_36 on Sep 2, 2017
I have getting issue in my internet connection since last 4 days. I have register my complaints in customer care and request them send technical person to my home and solve my problem.

They have send me the message after some time that they have resolved the problem without any technical person visiting to my home.

My complaint ids :- 2691434, 2695551

Please see the attached screenshot.

If they not solve the issue please refund my money, i don't want gtpl internet connection.

My contact email : vkpatel1987@gmail.com...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — movies, sports, news channels blocked

 ali gangardi on Sep 2, 2017
I am live in dahod, gujarat.
I pay full amount for all channels than why gtpl blocked all channels for which i already pay advance rupees?
Please solve my probleme as soon as possible otherwise i want to refund all my money. All gujarat people are cheated by gtpl. Gtpl can not tell me that what i want to see.

Dahod, gujarat.
Contact number - 7574860336...
Complaint comments  Read comments [1]Complaint category News & Media

Hathway / Gujarat Telelink [GTPL] — stb not working from last 1 month

 mkdesai10 on Aug 28, 2017
My set top box is not working from last one month. As per cable operator it was damaged and need to be replaced with new one with additional fee of 500.

I had been following up with our cable operator from last 1 month or so but there is no solution to my issue yet. He told me to give new set top box but i haven't received yet.

Here is stb no:
249131838211150...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

GTPL — urgent refund request for 100 gb data not provided as per the plan commitment

 Mohit Assudani on Aug 25, 2017
I would like to inform that i had registered for broadband connection on 16th sept'16 for 300 gb (200 gb + 100 gb) for time period of 12 months @rs.4100 via mr. Uday (Sales representative). However, on 23rd august'17 my internet was stopped after usage of 200 gb, when i called on customer care service number, i was told that my 200 gb data is exhausted due to which the service has stopped. I explained them that my plan was of 300 gb (Receipt attached for reference) and 100 gb should be credited after completion of 200 gb as committed by sales representative and mentioned in receipt but they said...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — [ regarding online payment with transaction id 13829741950 using paytm ] - non renewal [Resolved]

 hardik.aws on Aug 24, 2017
Hello there,

Username : hs_b302

I had made one payment of 4845 with transaction id 13829741950 using paytm for the renewal of plan. It's already 24 hrs and still not the renewal. I had registered a complaint from the online portal (Id: 2665961). I got a reply on that the service is resolved but i can not see any resolution of that

Already called customer care 4 times and one more person with below number...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — my broad band not working

 Paras parmar on Aug 21, 2017
I am regular user of gtpl broadband service since long time.
I am paying charges to gtpl regularly
But since 4 th august my gtpl broadband service is not working, i made complain for that at customer care centre (Complain no. 2611906)
On 6th august, but till today they didn't solve my complain nor do anything to solve it
My mo no. 9924622424
My email parasparmar@yahoo.com...
Complaint comments  Read comments Complaint category Broadband

Recently Discussed

2 days ago
Hathway / Gujarat Telelink [GTPL]
net is not working from last 1 week
7 days ago
GTPL
no internet - customer service not responding properly
8 days ago
GTPL
ERROR 651
8 days ago
Hathway / Gujarat Telelink [GTPL]
[ regarding online payment with transaction id 13829741950 using paytm ] - non renewal
17 days ago
Hathway / Gujarat Telelink [GTPL]
gtpl never solve any issue

Featured Complaints

www.bdomains.com