Hathway / Gujarat Telelink [GTPL] Customer Care
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 3%
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756
COMPLAINTS

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

Webpage:
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Address
C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
172
down
95


Additional info
Ahmedabad
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad 380024

Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara 390005

Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad 380007

Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad 380009

Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad 380051

View More Information...

Customer satisfaction rating
3%
Complaints
756
Pending
5
Resolved
16
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] related photos (103)

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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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Hathway / Gujarat Telelink [GTPL] — gtpl broadband - one of the worst.

 VikramSangotra on Jul 27, 2017
I had got this connection last and it worked well so recommended to 3 of my neighbours. After sometime these people started calling me for the connectivity problem and I too used to attend these calls as a customer care service of GTPL. Eventually I stopped registering complains as it was almost daily thing. But yesterday GTPL’s so called engineer visited next door as there was no connectivity for last 7 days. Though he saw that cable disconnected, he was requested fix it up. But it was shocking to here his reply – he won’t do it unless and until complain is registered. So practically GTPL...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — customer care always busy when internet is down

 Zedr on Jul 24, 2017
I am from ahmedabad. My gtpl id is zsc4. Whenever internet is down the customer care phone lines become busy. And the issue does not get resolved for days. There is no way to put a complaint in such case. Customer care is just useless in this situation. My internet is down since 2 days. And this has happened many times. Gtpl has to give me refund of all these days when internet was down. To gtpl - resolve this asap or else i will take stricter action....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — broadband connect disconnect

 kaushikkumar Barot on Jul 23, 2017
Broad band connection is disconnected daily and then after some it is connected - time varies from 5 minutes to 5 hours. The customer support number is always busy and now they have stopped allowing to create ticket using the app. For all complaints the message is same - this self registered complaint has solution.

This is happening since last three to four months.

User id: kb68896...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — movement of broadband connection

 Sajitkhan Malek on Jul 22, 2017
Dear sir, i have been calling your customers care from 5th july to move my broadband. Every time i call the advisor says it will be done 24-48 hours. It's been 16 days now
Dear sajitkhan malekyour service request id is:2546645, regarding unpluged, your work is in progress. Thanks gtpl.
This is the last time i am contacting you and then i will be raising complaint to consumer forum. I am totally dependant on internet connection as i am working on internet
Regards,
Sajitkhan malek...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — broad band complaint of gtpl net work

 Joshi Dharmesh on Jul 21, 2017
1) not working since 2 days.
2) half of the no on net is not in working condition.
3) only 2 no is there for registration of complaint.
4) most of the time nos are busy so, it take at-least 1 day to register compliant
After so many attempt.
5) how it is possible that such a big net work having only 2 nos for registration
Of complaint, so there is lake of transparency in working.
6) and after complaint min 1 day is for solution of problem....
Complaint comments  Read comments Complaint category Internet Services

GTPL — service not proper

 Chandresh Vekariya on Jul 21, 2017
મારી પાસે જી ટી પી એલ નો ઈન્ટરનેટ પ્લાન છે જેમાં વારંવાર ઇન્ટરનેટ બંધ થઇ જાય છે સમયસર કોલ ઉપાડતા નથી તેમજ ૨૪ કલાક માં તમારો પ્રોબ્લેમનો નિકાલ થઇ જશે પરંતુ બીજી વાર કોલ ણ કરો ત્યાં સુધી કોઈ ટેકનીશીયન આવતો નથી. દર વખતે 3-3 વાર કોલ કર્યા બાદ...
Complaint comments  Read comments Complaint category Law & Civil Rights

Hathway / Gujarat Telelink [GTPL] — gtpl internet is intermittent

 pint00 on Jul 19, 2017
To: consumer complaints dept.

I took gtpl connection around 2 months ago and i have faced internet disconnection atleast 15-20 times. The customer service is appalling and is very unprofessional.

I had to ring gtpl, they take the complaint - complaint number is generated and the internet starts working after 4-5 hours. This way, i have lost nearly a month without internet.
This has become a nuisance because it appears that customer has paid money to call gtpl customer service, get a complaint number and then the internet is back on.
This has become perpetual...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — really really really bad service

 ketangohel on Jul 19, 2017
I would like to have my full refund as your broadband service and customer service is not acceptable.
Contact no and gtpl no 9898*63.
I have contacted mu local gtpl service provider 5 - 6 times and recently within 7 days this is my second complain again your service.
Last week internet was cut off for 3 complete days.

I would not accept this types of service. Hence, i would like to have full refund asap.
If i will not get any reply within 48 hours i will contact consumer care and take this further....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — not responding calls and problem

 jacky1990 on Jul 18, 2017
Hello
I had 1 year of subscription of wifi with gtpl company.
Everyweek they stop there service. When i call there customer care after complaing they start giving service again.
But this time on 13 july i call them that wifi is not working. They took my complain and gave me complain no. From that day till today they say on call that they will resolve problem in 24 hr. But they dont make resovle our problem.
Now from yesterday when i speak to there head about problem and he promised me that technision will visit. But nobody came on visit to see wifi. When i tried calling...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — # services

 me_condom on Jul 16, 2017
I lost my business of 20 crores due to non-availability of gtpl internet. The whole company was sitting quite due to this problem and still losing the business. We took the net connection on 15 july and since that time they are not providing continue internet and most of time its off upto 8 hours. If a company not having internet for 6 hour in day, than what will be loss so its a request to the consumer officer to ask the clarification about my this complaint and recovering of 20 crores loss from the managing director of gtpl.
User id : koshti_1714...
Complaint comments  Read comments Complaint category Online Games

Hathway / Gujarat Telelink [GTPL] — Wrong (Cheaper) internet plan provided.

 Adi Garg on Jul 16, 2017
Account number - 1119748455

I paid a rs.1000 cheque in favour of hathway internet on 02/05/2017 for the above mentioned account number. I was promised a plan of rs.1000 for 3 months, 5mbps speed with unlimited data. However i got to know that the plan that has been actually provided to me is rs.661 for 3 months, 5mbps speed with 10 gb data.

In order to get the issue resolved i mailed the company several times on 11/07/2017 and 12/07/2017 on different mailing id's and also called their customer care helpline.

However i got no reply from the company at...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — since I bought plan my internet not working

 Divyesh Bhalala on Jul 14, 2017
Since I bought Plan from last one Month My Internet not working.
I register complaint many times but Not any technician come to resolve the issue.
Here Is the List of complaining http://prntscr.com/fvi9dv.

When Ever I call their customer support they didn't provide proper response and continues telling me the system is down. and put my call on hold for 1hr and cutting my call...
Complaint comments  Read comments Complaint category Computers & Accessories

Hathway / Gujarat Telelink [GTPL] — About broadband service

 ketangohel on Jul 12, 2017
Hello,
I have been facing unacceptable issue with gtpl broadband.
I have taken connection around 14 days ago. After connection i have been issue with connection as it drops - doesn't work half day or full day.
To resolve this issue i have been contacting a local gtpl service provider.
On 11th july 2017, a local gtpl service provider has passed a contact number of gtpl customer service to contact them direct. As i have contacted them on the same day around 3:00pm due to not having broad band connection.
They told me, they will send an engineer to fix the issue...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — No service after sales

 Aarti Pratiksha Shah on Jul 12, 2017
Customer helpline nos always busy and you get constantly engage tone even after making calls several times back to back or at different time and on different days... My wifi was facing authentication issue which they did not resolve and i have to pay extra and call a computer engineer to resolve the issue. I have always had disappointing experience with gtpl. They never seem to resolve customer issue. They do not seem to respect their customer. They only give false hope and cheat customer. Some serious legal action against this company need to be taken by the concerned authority...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Payment deducted but not activate internet

 Dhamo5008 on Jul 10, 2017
Name : panchal dharmesh natwarbhai
Add : 60, jivandhara society, nr axardham society, shaktimata temple, jamfalwadi, nr ctm cross road, ramol road, 382449
Username : dnpanchal60
Mobile no. : 8866115148

Complaint : i have done online recharge for renewal of internet plan of 3m @ 3999 for 7 months on 5th july 2017, money had been deducted from my account and its confirmation also received from pay.in but on gtpl website no any payment shows in gtpl website so gtpl did not renew my internet plan
Here is transaction id: 6494ae2bbd9570b42e5f
I have called...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Broadband is not shifted last 7+ days

 rajeshprajapati1983 on Jul 5, 2017
I was given application before 8 days for the connection shift on my new residential and last 3 days i take the following to gtpl all executive was just asking as will do it. But after 8 days not shifted. Daily i have lots in my business. Very bad service form gtpl. Not any executive are take the responsibility. I was also paid rs. 560/-charges of chifting. But finaly result is not shifted. Can you please guide us anyown....
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Worst internet service

 Kush_chokshi on Jun 27, 2017
I have recently buy a new connection from gtpl but the internet not working since 2 day but there are no such reply from gtpl. When i call at consumer care they doesn't respond and they have only a recorded voice message that our lines are busy please try after some time. Worst type of internet broadband connection. The problem occur at very soon duration and i will strongly not recommend to any one to buy a new gtpl connection....
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Worst service provider

 nil1993 on Jun 15, 2017
Since last 10 days, daily i raised complain regarding my internet services is not working and they told me that thier technician will come within 24hours but they never come to my home solve this issue and on next day morning they close my complain and sent me msg that ur query resolve...
I can say that they never respond/attend customer problem properly...
I have raised my 1st query on 4th june and still didn't get proper solutions from this internet service provider...😡😡😡
So i request u to take some action regarding this type of service provider......
Complaint comments  Read comments [2]Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Bad service

 Er Hardik Dihora on Jun 14, 2017
I am hardik dihora from panchpipala. Bhavngar gujarat, complaining about the bad service about gtpl cable every time i seee the no signal on my tv screen. No one is caaryying about this complaining no one can take care about thiss who us responsible for this suchh foolish service if my complain will not resolve i will go through the official complaining at the consumer forum an d you will. Know that what i can do...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Republic tv, a free 2 air channel, is not being shown

 mehrotra001 on Jun 3, 2017
Dear sir,
Connection details: fcbc skhh, mq1246284, mac: 34bdfa5743af,
Recpt. No: 848108 (April~march, 2018), cq nno. 000070

On what ground, ur not airing this "free 2 air" channel?

From:r. N. Mehrotra, c-80; saurabh park, vadodara-390023.
If this channel is not started, i will lodge complaints with higher authorities 4 ur arbitratory decisions and 4 forcing us 2 pay 4 'free channels" also.
Mehrotra (0265-2394091& 9979874999)...
Complaint comments  Read comments Complaint category Entertainment and Recreation

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