Hathway / Gujarat Telelink [GTPL] Customer Care
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
800
COMPLAINTS

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

Webpage:
TwitterFacebookLinkedInGoogle+Youtube
Address
C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
182
down
104
up
114
down
105


Additional info
Ahmedabad
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad 380024

Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara 390005

Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad 380007

Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad 380009

Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad 380051

View More Information...

Customer satisfaction rating
3%
Complaints
800
Pending
0
Resolved
23
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] related photos (110)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Sort by:

Hathway / Gujarat Telelink [GTPL] — internet not working error code 651 username : akshay 151 10th day no access

 akshay31c on Jan 18, 2018
I have register complain in GTPL Customer care number.
complain id : 3099224, 3089828, 3087544
i have also register in applet desk id : 26261

facing issue from last 10-jan-2018 no one come to visite my place for resolve complain.
when i call to customer care they always say will forward your complain on priority.

then yesterday i visit c.p. nagar branch the executive say we can't help you.
GTPL give contract to some other people in your area and that person will come at your home....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — broadband service not provided

 ChavdaHem on Dec 9, 2017
Hello,

My name chavda hambhai t. I am from ghatlodiya, ahmedabad. I have 1 year broadband plan from gtpl. Plan 1000gb data with10mb speed. But never got 10md speed, and number days disconnected internet. When were call to gtpl customer care for complain. Never got solution.
I want refund payment and termination my connected

User id: ham_16
Number: [protected]

Urgently

Chavda hambhai t
[protected]...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — no internet since yesterday morning [Resolved]

 Neil4587 on Dec 7, 2017
Hi team,
I had renewed my gtpl broadband plan on yesterday morning. After that i had also informed the same to my local agent appointed by gtpl and also about internet connectivity issue. Till today no reply from gtpl. After that i had also registered an online complaint via www.gtpl.net portal about internet connection issue but on yesterday evening it was closed by gtpl customer care without resolving it. So, i had to call and inform the gtpl customer about connectivity issue. The customer care representative had told me that it had been resolved as soon as possible but nothing was happened...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — no internet service

 Manan091298 on Dec 5, 2017
My name is manan khunt.. I purchase gtpl broadband connection on 27th november. Today is 5th december. Speed is too good but, in service world worst service. I'm complaint 7-8 time but they said tomorrow our technical person will come... But he never come.
I have 3 router (Tp link, mi, tenda). They said 3 router is worst... If u want wifi u can only use our router price is 2200. Idiot person.. My request for all buyer, telenor is better than gtpl. If any gtpl employee read this complaint.#shameonyou.....
Complaint comments  Read comments [1]Complaint category Broadband

GTPL — 3rd party set top box

 Ekant Urade on Nov 30, 2017
I've gtpl hd connection so i should have received a original gtpl hd settop box but instead they gave me a hathway settopbox which has gtpl sticker sticked on hathway logo. They gave me a demo og gtpl hd using the original gtpl box and installed a hathway box. I need to file a complaint against the cable operator and i need the original gtpl box.
P. S : i tried to talk to the cable operator but they're not co-ordinating....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — not extension my plan 3 months and 124 days

 aeju444 on Nov 24, 2017
Hi my name ajaz my mobile no [protected] my payment receipt 54519 plz my plan for 10mbps for 12 months my dp discount for 90 days writing my collection receipt but other wise not extension my plan and other one year during mainainace activity lost connectivity for 124 days in not connect my internert plz do it my plan extension only 12 days plz extension my pln...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — regular technical problems - incompetent company

 abhhishhek on Nov 13, 2017
I am using gtpl broadband since last 1.5 years.in last 1 year, there is rarely any month where i have not called customer care to register complaint about wan port unplugged. This is regular with gtpl. Their team is not able to provide permanent solution.
Even their ridiculous online portal does not work. Also their mobile application does not allow to register complaint through mobile. I have to call and wait in the queue to register complaints every now and then. Online is portal is so inaccurate that it does not list all the complaints i have registered till now....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — net connection

 sapan2580 on Nov 12, 2017
Net connection is always. Technical person is alrey 5-6 times visited to my home but he is also dont know the reson then how can i sure about my solution. And now days net is not working from 28 oct
Wrost connection ever i seen. Never get solutions from your company. I have complain so many times but my problem was never resolved. And never get proper reson why this is occur so pls can you return my money...
Complaint comments  Read comments Complaint category Banks

GTPL Broadband — service not started

 pratikvajani on Nov 11, 2017
I have paid for 1 year subscription of broadband service ad in just dial and cheque cleared from 7 days but service not started and representative mam saying your approval not come so wait... Also contacat person saying it will start soon / today / tomorrow but its not started kindly call me back or give consult department number
Pratik - [protected]...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — cheating done by gtpl

 dimpy_93 on Nov 8, 2017
I'm using gtpl broadband at my home since last few years and was working fair enough. But from last 2 months, gtpl's services has lowered down.

Im unable to access the internet anymore. They have started cheated us by saying that my limit and gb is over, while i have internet below average, so there is no question of saying that my limit is already over, as it is suppose to get over in feb 2018.

Gtpl is simply cheating and doing a fraud by fooling its regular customers.
Kindly look into the issue, before i start spreading the bad word of mouth....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — broadband connectivity issue

 anaghaengrs on Nov 4, 2017
We, anagha engineers, 259 gidc, vadodara, took a broadband connection from gtpl, 6+1 month unlimited plan on 15th september 2017. But from that day till now the connection is available only for a limited period of time each day and also the connection is not available on holidays.

For that we have been sending them mails and calling the customer care since then, but they have not yet attended the problem. Every time we complain they send a mail saying that the problem will be attended within 24-hours but the problem is never resolved. And because of that for our business the communication...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — 4 visits of technician and still net is not working since 14 days,

 kp32 on Oct 31, 2017
Technicians visited 4 times already and still net is not working since 14 days. Executives not answering properly. Not able to find out what is the issue.in last 14 days, i've submitted 5 complains but still the issue is not resolved. I don't have internet connection. Worst service ever.
Dont purchase gtpl service.

You have gtpl service = you dont have internet connection....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — internet connection not provided, money already paid 3 week before

 Saurin Vala on Oct 22, 2017
More then worst service ever i have seen by any provider, even turtle can be faster then gtpl in service.

Given amount of plan, 3 week before, still not even internet cable is install by gtpl.

Executives not attending calls. And even if they receive then after listening disconnecting the call.

It's almost 1 month, and we don't have internet connection....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — non working of net at night due to some dp problem

 ksuthar1994@gmail.com on Oct 16, 2017
Since last 2 month my net is not working properly. I have lodged so many complained with gtpl, but i got no satisfactory result. Since last 20 days net not working at night (9 pm to 9 am), i lodged number of complaint daily with gtpl but the same issue could not be solved till today. I have paid full amount but not getting services. My userid is dinesh7....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — consistent internet connection

 PNayee on Oct 2, 2017
My name is Piyush Nayee (Customer ID: piyush_c202 in GTPL Hathway Internet). I have taken broadband connection from GTPL and from when i have received internet connection till date i did complaints and complaints.

First of all when i applied for internet connection and given cheque for annual subscription then company has deducted an amount prior to i get connection and for that i have spend 15 days with constant follow ups to get connection. Finally when i get connection then i could not get constant internet connection from GTPL and for that i did so many complaints to your support,...
Complaint comments  Read comments Complaint category Broadband

GTPL — not giving refundable money, not responding and providing degraded services against advance money taken

 Mohd. Haris on Sep 29, 2017
Hey everyone,

My username is: noornagar_529
My name: mohd danish
Contact: [protected] / [protected]

After installation of gtpl connection, i am contantly facing the internet connection problems. And i have registered lots of complain within short span of time. But your technical teams doesn't give the solution and event don't take the actions on those problems.

Gtpl technical persons are even not know what issue customer facing and why problem arises. And same senior person reply in that way.

I have done hardly 30 days of my...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — broadband not working and issue not resolved

 Divyansh1987 on Sep 26, 2017
Gtpl broadband has been disconnected since september 19, 2017
I have talked to customer care many times and intimated to nodal officer as well but it has not been resolved even after 7 days.
They always say that it will be resolved as soon as.
Later i inquired for a new connection in same area and they said that they do not connection in that area.
If they can't provide service then they should not have given connection....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — unheard customer for its broadband issue

 Rachita Bhatia on Sep 21, 2017
One really needs patience to deal with your company. I have dealt with bsnl but i must say they score more on my sheet. Gtpl is the most pathetic one specially the customer care – these guys don’t invest in human resource is the reason for such wretched services. Their employees who sit in customer care are not qualified for the job, all they have is two or three particular reasons which they start jabbering once you call, without even understanding or listening to the customer. Further, they might be good for some set of people but my set of people i find it really not worth to invest in your...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — payment adjustment & hd upgrade

 Pankaj Hastwala on Sep 21, 2017
'appellateauthority. Guj@gtpl.net'
Another example set by gtpl appellate authorities.
Even after taking more than 72 hour to form reply or do the necessary correction on verbal and online complaint.
Without giving proper reply or resolve.
Main officer in charge appointed shown on site remain aloof & never come to call or attend even mails!

This prove that gtpl absolutely fake / feud set of customer care even upto appellate desk.

Not a customer centric company rather bunch of acentric behavioural customer care executive!

Still...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — still not connected broadband, so i want to cancel it and refund my money from gtpl

 prabhat420 on Sep 19, 2017
I have already pay a check payment on 5th august 2017 for gtpl broadband connection but he withdrawal the money on 22th august and still i have not any connection of gtpl broadband. Regarding this i was calling many times at gtpl but there was no any positive response given by him and i am totally disappointed with this. Please find attached gtpl receipt copy and passbook scan copy for reference.

So due to too much time taken by gtpl, i want to cancel it and refund my money....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Recently Discussed

(0 minutes ago)
Croma
smart tv
(2 minutes ago)
Home Credit India Finance
mini loan approved but not yet disbursed
(2 minutes ago)
24X7Fresh.in
No money refunded till now for milk subscription
(3 minutes ago)
Karvy
non issuance of duplicate bond certificate even after informing about loss of original certificates
(3 minutes ago)
Datawind Innovations
About A tablet

Featured Complaints

www.bdomains.com