Trai — hathway asking 700 extra for new pack & disconnected cable four days

Address:

Lala College Haji Ali, Mumbai City, Maharashtra, 400034

Account no: [protected] card number[protected]

When i learnt abt selecting channels and creating own paln i logged on hathway to select my choice chsnnels but i saw 1000 showing dabit in my account.!
So i enquired to mumbai nodal email of hathway what that 1000 rupees is and i am not able to select channel n make payment online..? But my email was ingored and i never received any reply.
Then i enqired same with feild rep rupesh parab he sed there is glitch n error in online system. Wait for some time they are trying to resolve.
I kept following up with rupesh he gave me one form and told me to select channels and told me to whats app clicks of the form n he will manually get the new plan activated..

Nothing was done and on holi festival day 21st the cable was disconnected..
I called all numbers no number was active. Not even toll free number.
They have taking customers hostile like this since many years

There is no proper system to address troubles of consumers. These people are taking timely money from us but providing us pathetic service.

Now yesterday when i checked the amount had come down to 706 rupees from 1000 rs outstanding.. I wanted toknow what that amount was for but neither rupesh nor nodal officer was able to tell me.

Now i have made this payment of 980 rupees sothat my mother can watch
Tv
As usual the selected channels and signal is not restored yet.
It will be done at whims and fancy of the hathway pathetic unproductive staff.. They are incapable of handling online systems yet they force us to make online payment..?

I reqyest trai to take strict action on hathway. Also they should be charged penalty for making consumers troubled for no reasons.