Trai — hathway cable pune office & local operators are charging extra 20 rupees each

Address:

Pune, Maharashtra, 412105

Hello Sir/Madam,

Per new laws, my local cable operator has suggested me to select channels per my choice which I did and he had charged me 380 rupees for my selection. Later when I visited Hathway site, I found that for my selected channels Hathway is actually charging 312 rupees including GST(Please find attached screen).

When I did inquired about this then I came to know that Hathway (Pune) charges me 40 rupees for selecting 46 channels(selected through the different Bouquet and a-la-carte basis) and a local cable operator has charged me 20 rupees for the service which he is providing to me. Extra 8 rupees is still a question.

Please guide me on the charges which Hathway and local cable operator had changed me were legal or not? and if they are not then how it will be refunded to me?