[Resolved] Trai — I am complaining about my videocon d2h subscription

shorab.sharma

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401209

I have videocon d2h subscription customer id 6998635 i registered a complaint with them on july 10th 2019 to change my set top box, to which i was told an engineer will visit your house in the next 48 hrs. No once came, i registered another complaint on saturday july 13th 2019 to which customer service said an engineer will visit in the next 24 hrs same result no one came. Then i emailed them another complaint that no one is coming to help me on sunday july 14 2019 to which they replied on monday that an engineer will come in 24 hrs but again the same result no one came. I have taken an add-on channel to watch cricket world cup. I was paying them extra for that but i could not watch the world cup final videocon d2h has failed to provide me that service to my satisfaction. Till now my tv is not working

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Aug 6, 2021

Complaint marked as Resolved

TRAI customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Mr. Sharma,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Mr. Sharma,

We would like to inform you that as we have tried to contact you for the confirmation on the mentioned complaint but you were not picking the call for the same. Hence not contactable on both numbers [protected] & [protected]. Moreover, your issue has been resolved by dish tracking.

Thanks & regards