Trai — I'am complaining about siti tv cable operator

Address:

Plot no 41, B.n.reddy nagar colony, Ganesh caman, Hyderabad, Andhra Pradesh, 500051

We have siti cable TV and I paid on 11th March 2019 through siti cable website 215.35 rupees but on 14th March 2019 the local siti cable operator deactivate my service, when I ask him local operator he said you paid online so your money is gone, contact him only. Request you to serious action against local operator. I complained at siti cable customer care and My complaint number is 5458782