Trai — idea 347 plan is looting customers

Address:

Malappuram, Kerala, 676301

Sir,
I am customer of idea since two months, as i ported from bsnl. I made a 347/- plan o[censored]nilimited calls and 4 g data offer, via paytm. While the offer expired, i repeated the the same amount recharge via paytm and amount taken to idea account. But now they says, offer is not valid for me so only calls can. The same 347 amount how they put in two plan. I believe if not eligible for a plan, they should not take money and calls only offer should be a different amount figure. Being a customer i cant vigilant alltime wether i have such offer or not. And they dont have any rights to use customer paid amount as they wished plan.
Iqubal
[protected]