Trai — idea prepaid - number disconnected even i[censored]sing it since last 1 month

Address:	Pune, Maharashtra, 411015
Website:	Ideacellular.com

My idea prepaid number disconnected by idea service center saying it is not used in last 90 days. However i used my number for incoming as well as outgoing calls in last 1 month and this seems to be some mistake by idea and now to correct it they want to me to visit idea store. I told them that currently i am not in my home network circle and cant come to maharashtra just to visit idea store and start my mobile number. This is really a lot of trouble for me as they are not listening to me and asking me again and again to visit store only and submit documents again otherwise they will not start my number,
This is really irresponsible behavior from idea and putting honest customers in trouble. Even if i made multiple mistakes over email but no-one is helping to resolve my problem