Trai — independent tv (dth) customer care

Address:

560016

From day 1 we are not able to view channels properly. Customer care is not responding for any time.
Either customer care contact is not reachable or not respond for calls.
One day i tried for almost 20 times and keep waiting for an hour.
And customer care is not providing any reference number for complaints.

Almost every week (Can spend on weekend) we are calling for customer care.
But no one visited the site as of now.

How to proceed further, please let us know.