Trai — inefficient customer service

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.airtel.in

Hi trai,

This is regarding my experience with airtel customer care, they have been advertising about 24/7 service for a while - which is completely a false advertise and truly misguiding.
I have dialed 121 which is the only interface i can communicate with them. Dialing 121 made me really lose hope on life as they are simply making me press all the buttons on phone screen and i was not able to communicate with them.

They have an email id option which will be answered after 2-3 days and never instantly.

Thanks,
Ramu.