Trai — issue related to videocon dth

Address:

Khordha, Odisha, 751017

I hav recharge my dth as per the new plan & tariff on 18 feb 2019 . Since then I didn't able to see the channel as per the selection. The customer service is not responding . They are not solving the issue . My customer id is 16577789. Just want a resolution. Kindly look into this matter. The Videocon dth is fooling us. Every time I m calling customer care thy are not able to solve it. Repeatedly telling our same things. Thy all are frauds . I want a solution . I want my money back. If I m not getting the service right. Wat the need of recharging . Worst customer services.