Trai — issuing sim card

Address:

Chhindwara, Madhya Pradesh, 480551

Respect sir

On 24th july i lost my sim ([protected]) at about 2:30pm. Then i go to retailer for reissuing sim card. They tell me that sim card is not match with my id and then i call to tata docomo customer care so they tell me the same. I think the shopkeeper form which i buy the sim is made some mistake at when i purchase it.
About 6-7 yrs i use the sim card and as per the trai rules all the telecom services must have to checked that weather the same person from which id sim is being purchased is using the sim or not.? So how it is possible that i am able to used this sim at that long time.

And if there is no rule in your rule-book for customer verification after selling the sim so can you please make some proper law for heigher customer satisfaction...

At all i have many documents which prof that i am using this sim at very long time (More then 7yrs) including id cards, bank accounts, social media accounts, etc.

So can you please solve my query or i will move on trai because your helpline customer care will not that qualified for answering my questions they speak on same learning way like parrots... Bla bla bla... It is very shameful that they disconnected my call without solve my problem (Calling nu:[protected]/time: 10:05pm approx).

Name: fahim uddin khilji
Mobile: [protected] (Lost)
Alternate mb: [protected]
Address:ward number 15 junnerdeo. Dist: chhindwara. Madhya pradesh.
Pin: 480551

[attachment: 1. Copy of fir
2. Owner details which i got from retailer.]