Trai — misbehave done by technician

Address:

BPTP Astaire Garden,, 122101

I mr. Akhilesh sharma (Mobile no. 98xxxxxxxx) old user of airtel.
Booked addon new internet tv connection for my new home with new mobile no. 85xxxxxxxx (Priyanka sharma).

At our new home address
Block b, gf, bptp astaire garden,
Sector 70a, gurgaon (Haryana)

Today the technician has visited our place and instead of installation, he started misbehaving with us.
1. He told that installation will be done by us, he will provide the material.
2. He told us to drill the wall for wire
3. He told us to use old wire, which is already installed by the builder (I. E. Sd cable) whereas we required hd connection
4. As per the technician behavior, my wife told him to leave our house.
5. On leaving our house by him, he said that we have to come back to him for tv installation.

Is this the behavior of airtel tv technician.

Are we doing a mistake by using the airtel internet tv connection?

Kindly provide his all details of technician for logging fir in women's cell.