Trai — mobile data services issues

Address:

Pune, Maharashtra, 411014

Team i am customer of idea and facing mobile data slowness issues since 29th jul'17, lodged several complaints but all in vain.
Idea have provided 10gb 4g free internet but it works similar to 2g, infact worst than that.
I have idea plan of rs 399 unlimited with 3g internet but it also doesn't work.
Just get calls from idea call center stating complaint is lodged and someone from their team will get back. Other than calls nothing has changed and all these call are really frustrating as every time the call center representative asks all the details.
Fed up with such pathetic services and support from idea.

Attached is the mail communication where the resolution dates are just changing but actual no resolution provided till date.

Mobile no # [protected]